Abstract: Techniques for safe food ordering by voice while driving are described. A customer driving a vehicle decides to order food from a restaurant. The customer launches a food-ordering app on the customer's smartphone. The app detects that the vehicle is moving, disables manual input into the smartphone, and connects to a terminal at a call center. A customer service representative (“CSR”) at the call center communicates with the customer using spoken language to obtain the details of the food order, enters the food order into an ordering system, and transmits the food order via the ordering system to the restaurant for fulfillment. Finally, the customer picks up the ordered food at the restaurant, possibly using a drive-thru window at the restaurant. Thus, the customer is able to complete an order for food without having to stop driving and without averting their eyes from the road.

Abstract: Techniques for safe food ordering by voice while driving are described. A customer driving a vehicle decides to order food from a restaurant. The customer launches a food-ordering app on the customer's smartphone. The app detects that the vehicle is moving, disables manual input into the smartphone, and connects to a terminal at a call center. A customer service representative (“CSR”) at the call center communicates with the customer using spoken language to obtain the details of the food order, enters the food order into an ordering system, and transmits the food order via the ordering system to the restaurant for fulfillment. Finally, the customer picks up the ordered food at the restaurant, possibly using a drive-thru window at the restaurant. Thus, the customer is able to complete an order for food without having to stop driving and without averting their eyes from the road.