Abstract: The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.

Abstract: A system and method for using one communication mode, such as instant messaging, to initiate and manage an alternative communication mode conversation. In one exemplary embodiment, an automated agent transfers conversation participants from an instant messaging conversation to a voice conversation by accepting an instant message command from a conference organizer and interacting with a voice conversation platform to call the instant messaging conversation participants on the telephone. One or more conversation participants can manipulate the conversation via commands to the automated agent using the first communication mode.

Abstract: Systems and methods defining a service oriented object framework for use in providing an open application environment facilitating application function integration are shown. Embodiments provide object life management, platform resources management, and event management capabilities. A multi-layer architecture, defining object layers within an application container, may be used. A primary layer of such an architecture may comprise infrastructure objects providing foundational element blocks embodying protocol specific functions of the services that are to be built on top of a development container. An intermediate layer of such an architecture may comprise service objects providing service level functions. An upper layer of such an architecture may comprise business objects providing application orchestration element blocks defining the logical application created by combining the foregoing objects.

Abstract: A system for providing service mediation comprising a service enablement platform between a service network and a telephony application external to the service enablement platform, the service enablement platform comprising an adaptor providing an interface between the external telephony application and the service enablement platform, the adaptor exposing functionality of the external telephony application to one or more functional units of the service enablement platform.

Abstract: Systems and methods for providing feature mediation and orchestration on SIP-enabled networks are shown. In one exemplary embodiment, a method may include providing a first telephony services application, providing a second telephony services application, and combining a feature of the first telephony services application with a feature of the second telephony services application to form a logical telephony services application. In another exemplary embodiment, a system may include an application server platform and a feature mediation layer operable upon the application server platform, where the feature mediation layer provides a subscriber with a feature of the first telephony services application and a feature of the second telephony services application.