Abstract: A method for capturing high-quality document images, comprising steps which first attempt to correct deficiencies in a captured image, then subsequently score the corrected image for quality, and finally, use the score to determine whether the image quality is acceptable. Unacceptable images are flagged for recapture. Corrected deficiencies comprise exposure, geometric distortions and extraneous background. Scored attributes comprise focus, contrast, and legibility.

Abstract: A method used in the acquisition of a voice signature associated with the status or tracking of shipped goods is provided. The method includes initiating a call and/or data communication between a remote user and/or device and a shipment tracking system and vice versa. The call and/or data communication is then associated with a shipment. A status of the shipment is determined and a time stamp is assigned to the call. A digital voice recording is generated and if a delivery event a voice signature is acquired during the call. The voice signature is stored to the remote tracking system wherein the voice signature is associated with the shipment, shipment status and time stamp. The voice signature is transformed to text, wherein the text is associated with the voice signature. Finally an electronic shipment status based on the voice signature, text associated with the voice signature, the shipment, shipment status and time stamp is provided.