Patents Assigned to UJET, Inc.
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Patent number: 11950094Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.Type: GrantFiled: November 20, 2021Date of Patent: April 2, 2024Assignee: UJET, Inc.Inventor: Anand Janefalkar
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Patent number: 11671534Abstract: A Voice over Internet Protocol (VoIP) system is configured for direct communications between remote computing devices in a peer-to-peer configuration. Voice data from the communication is marked such that the voice data from the different endpoints can be combined into a unified audio stream. An authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.Type: GrantFiled: July 3, 2021Date of Patent: June 6, 2023Assignee: UJET, Inc.Inventors: Eli Chen, Anand Janefalkar
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Patent number: 11615423Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.Type: GrantFiled: April 28, 2021Date of Patent: March 28, 2023Assignee: UJET Inc.Inventors: Hisun Kim, Anand Janefalkar
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Patent number: 11516338Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.Type: GrantFiled: July 26, 2016Date of Patent: November 29, 2022Assignee: UJET, Inc.Inventors: Eli Chen, Hisun Kim, Anand Janefalkar
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Patent number: 11265419Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.Type: GrantFiled: December 18, 2019Date of Patent: March 1, 2022Assignee: UJET, Inc.Inventors: Anand Janefalkar, Hisun Kim
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Patent number: 11228906Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.Type: GrantFiled: July 14, 2015Date of Patent: January 18, 2022Assignee: UJET, Inc.Inventor: Anand Janefalkar
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Patent number: 11089160Abstract: A Voice over Internet Protocol (VoIP) system is configured for direct communications between remote computing devices in a peer-to-peer configuration. Voice data from the communication is marked such that the voice data from the different endpoints can be combined into a unified audio stream. An authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier.Type: GrantFiled: August 1, 2017Date of Patent: August 10, 2021Assignee: UJET, Inc.Inventors: Eli Chen, Anand Janefalkar
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Patent number: 11087332Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.Type: GrantFiled: September 21, 2018Date of Patent: August 10, 2021Assignee: UJET, Inc.Inventors: Hisun Kim, Anand Janefalkar
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Patent number: 10674156Abstract: A communication system is configured to automatically adapt an image sequence in response to movement of a camera used to capture the image sequence. The adaptation includes a reduction in the data size of the image sequence and can occur in real-time as the image sequence is captured. The adaptation further includes restoration of the data size of the image in response to a reduction in movement of the camera. This approach allows for the communication of quality images shortly after movement of the has been reduced.Type: GrantFiled: November 27, 2018Date of Patent: June 2, 2020Assignee: UJET, Inc.Inventors: Eli Chen, Anand Janefalkar
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Patent number: 10601989Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.Type: GrantFiled: May 4, 2016Date of Patent: March 24, 2020Assignee: UJET, Inc.Inventors: Anand Janefalkar, Hisun Kim
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Patent number: 10356091Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.Type: GrantFiled: July 26, 2016Date of Patent: July 16, 2019Assignee: UJET, Inc.Inventors: Hisun Kim, Eli Chen, Anand Janefalkar
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Patent number: 10152718Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device.Type: GrantFiled: May 2, 2016Date of Patent: December 11, 2018Assignee: UJET, Inc.Inventors: Anand Janefalkar, Hisun Kim
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Patent number: 10148964Abstract: A communication system is configured to automatically adapt an image sequence in response to movement of a camera used to capture the image sequence. The adaptation includes a reduction in the data size of the image sequence and can occur in real-time as the image sequence is captured. The adaptation further includes restoration of the data size of the image in response to a reduction in movement of the camera. This approach allows for the communication of quality images shortly after movement of the has been reduced.Type: GrantFiled: November 3, 2016Date of Patent: December 4, 2018Assignee: UJET, Inc.Inventors: Eli Chen, Anand Janefalkar
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Patent number: 10142476Abstract: In various embodiments, a call is received at a call center system from a client device of a caller. Caller connection logic, automatically connects the client device of the caller to a conference line. Agent connection logic automatically connects a call agent to the conference line. Disconnection analysis logic determines that a party to the conference line was disconnected from the conference line, the party to the conference line being one of the client device of the caller and the call agent. Disconnection analysis logic detects an indication that the party was disconnected. Based on the detecting, the reconnection logic automatically initiating a reconnection of the party to the conference line.Type: GrantFiled: September 8, 2017Date of Patent: November 27, 2018Assignee: UJET, Inc.Inventor: Eli Chen
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Patent number: 10108965Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests.Type: GrantFiled: September 10, 2015Date of Patent: October 23, 2018Assignee: UJET, Inc.Inventors: Anand Janefalkar, Hisun Kim
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Publication number: 20180124409Abstract: A communication system is configured to automatically adapt an image sequence in response to movement of a camera used to capture the image sequence. The adaptation includes a reduction in the data size of the image sequence and can occur in real-time as the image sequence is captured. The adaptation further includes restoration of the data size of the image in response to a reduction in movement of the camera. This approach allows for the communication of quality images shortly after movement of the has been reduced.Type: ApplicationFiled: November 3, 2016Publication date: May 3, 2018Applicant: UJET, INC.Inventors: ELI CHEN, ANAND JANEFALKAR
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Patent number: 9838533Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include automatic call backs.Type: GrantFiled: August 20, 2015Date of Patent: December 5, 2017Assignee: UJET, INC.Inventor: Anand Janefalkar
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Publication number: 20170318152Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.Type: ApplicationFiled: July 26, 2016Publication date: November 2, 2017Applicant: UJET, Inc.Inventors: Eli Chen, Hisun Kim, Anand Janefalkar
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Publication number: 20170318012Abstract: A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.Type: ApplicationFiled: July 26, 2016Publication date: November 2, 2017Applicant: UJET, Inc.Inventors: Hisun Kim, Eli Chen, Anand Janefalkar