Patents Assigned to Unified Office
  • Telephone system with customizable advertising functionalities
    Patent number: 11457103
    Abstract: A system includes multiple in-room telephones (e.g., in the rooms of a hotel or the like) with integrated tablet-like touch displays in each one of multiple rooms, a computer-based server that is connected to the in-room telephones and interacts with the in-room telephones to provide configuration information to facilitate display of advertising information including, for example, logos, at the touch displays of the in-room telephones, and one or more computer control terminals connected to the computer-based server and operable to facilitate human control over various aspects of system operation including the advertising information displayed at the touch displays of the in-room telephones.
    Type: Grant
    Filed: September 24, 2020
    Date of Patent: September 27, 2022
    Assignee: Unified Office, Inc.
    Inventors: Raymond Pasquale, Thomas R. Phelan
  • Method and apparatus for routing voice calls over voice over internet protocol networks
    Patent number: 10367731
    Abstract: A method is provided for improving voice quality of Voice over IP networks in which a highest-quality routing protocol is interposed between a local IP PBX exchange and a cloud-based Internet service provider server to which calls are to be routed, wherein the highest-quality routing protocol detects the quality of the voice channel between the local IP PBX exchange and cloud-based Internet service provider servers and routes voice calls to that cloud-based Internet service provider server exhibiting the highest voice call quality, with the highest voice quality server connection determined by detecting lost packets and packet delay between the local IP PBX exchange and a server.
    Type: Grant
    Filed: March 11, 2016
    Date of Patent: July 30, 2019
    Assignee: Unified Office, Inc.
    Inventors: Thomas R. Phelan, Raymond Pasquale
  • Method and apparatus for routing voice calls over Voice over internet protocol networks
    Patent number: 9929950
    Abstract: A method is provided for improving voice quality of Voice over IP networks in which a highest-quality routing protocol is interposed between a local IP PBX exchange and a cloud-based Internet service provider server to which calls are to be routed, wherein the highest-quality routing protocol detects the quality of the voice channel between the local IP PBX exchange and cloud-based Internet service provider servers and routes voice calls to that cloud-based Internet service provider server exhibiting the highest voice call quality, with the highest voice quality server connection determined by detecting lost packets and packet delay between the local IP PBX exchange and a server.
    Type: Grant
    Filed: September 7, 2016
    Date of Patent: March 27, 2018
    Assignee: Unified Office, Inc.
    Inventors: Thomas R. Phelan, Raymond Pasquale
  • Display screen with call center performance graphical user interface
    Patent number: D766302
    Type: Grant
    Filed: August 11, 2015
    Date of Patent: September 13, 2016
    Assignee: Unified Office
    Inventors: Thomas R. Phelan, Michael J. Nelson
  • Display device having a graphical user interface
    Patent number: D902945
    Type: Grant
    Filed: November 2, 2018
    Date of Patent: November 24, 2020
    Assignee: Unified Office, Inc.
    Inventors: Thomas R. Phelan, David Peter Lebet
  • Display device having a graphical user interface
    Patent number: D916855
    Type: Grant
    Filed: October 22, 2020
    Date of Patent: April 20, 2021
    Assignee: Unified Office, Inc.
    Inventors: Thomas R. Phelan, David Peter Lebet