Abstract: An exemplary embodiment of the invention is an administrative support system which provides customer support representatives the ability to respond to customer requests efficiently. The system includes a plurality of customer service workstations coupled to a host system through a network. The host system is coupled to a database and one or more legacy systems. A customer service representative at the customer service workstation can perform tasks such as searching provider information, updating eligibility and enrollment information and creating and tracking call records.
Type:
Grant
Filed:
September 12, 2000
Date of Patent:
June 17, 2003
Assignee:
Uniprise, Inc.
Inventors:
Reed M. Bjergo, Michael C. Amarante, Mark Schroder, Yasuhiko Katagiri