Patents Assigned to United Services Automobile Association
  • Patent number: 11847872
    Abstract: A system and a method for diagnosing a problem with a motor vehicle using sound. Ambient noise information for the motor vehicle is determined. Current sound information is received, and whether there is a variation in sound between the current sound information and the ambient noise information is determined. The ambient noise information is subtracted from the current sound information if the variation has been identified, to identify a sound anomaly. A sound anomaly signal is extracted and compared with predetermined anomaly signal information stored in a database. The predetermined anomaly signal information is associated with diagnostic information.
    Type: Grant
    Filed: February 3, 2023
    Date of Patent: December 19, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Nathan Lee Post, Carlos J P Chavez, Deborah Janette Schulz, Ashley Raine Philbrick, Eric David Schroeder, Gabriel Carlos Fernandez, Snehal Desai, Rachel Elizabeth Csabi, Ruthie D. Lyle, Courtney St. Martin
  • Patent number: 11842408
    Abstract: The embodiments provide a system and method for interpreting predictions from machine learning systems using natural language. The system includes a prediction module and an explanation module. The prediction module includes a machine learning model to make predictions for quantities such as recommended coverage amounts for insurance policies. The explanation module includes an impact analyzer that calculates impact values, which represent the degree of influence that each attribute has on predicted values. The explanation module also includes a natural language processing system for transforming generating natural language explanations indicating how the user attributes have influenced the predicted value.
    Type: Grant
    Filed: March 10, 2022
    Date of Patent: December 12, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Lauren Martinez, Sarah J. Boukhris-Escandon
  • Patent number: 11839783
    Abstract: An electric outlet fire detection and prevention system may comprise a temperature sensor and an electromagnetic interference (EMI) sensor. A processor within the system may monitor the measurements of the temperature and EMI sensors to determine that a fire has developed in an electric outlet box. The processor may then actuate a triggering mechanism in a cartridge containing fire extinguishing material such that the fire extinguishing material is dispersed in the outlet box. The fire extinguishing material may extinguish a developing fire and prevent the fire from spreading further. The processor may also be coupled with a server, which is configured to analyze measurements of the temperature and the EMI sensors and generate a building profile. When the server determines that any measurements deviate from the building profile, the server may instruct the processor to actuate the triggering mechanism and/or notify an electronic device associated with the building.
    Type: Grant
    Filed: September 29, 2022
    Date of Patent: December 12, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Eric Schroeder, Manfred Amann, Jess Gingrich
  • Patent number: 11842388
    Abstract: The present disclosure relates to a system, method, and mobile computing device apparatus for detecting the physical presence of a bank customer at a bank branch, and delivering an enhanced customer service experience by anticipating the bank customer's needs. Detection of the bank customer through visual data such as facial recognition, or electronic data such as medium range electronic communication networks to the customer's mobile computing device, allow a bank to retrieve relevant customer profile and customer transaction history data and use that data to deliver communications to the customer even before the customer speaks to a bank teller.
    Type: Grant
    Filed: July 13, 2022
    Date of Patent: December 12, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Bryan J. Osterkamp, Will Kerns Maney, Jr., Andre Rene Buentello, Mark Paxman Warnick, Jose L. Romero, Jr., Oscar Roberto Tijerina, Sean Carl Mitchem, Timothy Blair Chalmers, Ruthie D. Lyle, Mitzi Ruiz
  • Patent number: 11841870
    Abstract: Methods and systems described herein can provide a computing device configured to display on a display screen of the computing device a first window listing a set of entries and a second window that can add entries directly into the set of entries and that can search for entries having selected features. The second window can dynamically display one or more keywords related to an entry as the entry is being created. The keywords can be determined as the entry is created and can be associated with the entry as the entry is added to the set of entries. The second window can receive a search request with the keywords and in response, cause the entries associated with the keywords to be displayed in the first window.
    Type: Grant
    Filed: August 9, 2022
    Date of Patent: December 12, 2023
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: Timothy Luke Coffin, Ronald Maurice John Hoch
  • Patent number: 11836763
    Abstract: Methods and systems for facilitating a program with participating merchants and consumers are described. In some embodiments, a method includes receiving a wish list of a user. The wish list may include items or services sold by merchants participating in the program. The wish list may be published to the merchants participating in the program. A location of the user may be determined, and an offer from one of the participating merchants may be received, where the offer is based on the location of the user. A total cost of the offer may be calculated by analyzing the offer. The user may be notified of the offer and the total cost.
    Type: Grant
    Filed: July 28, 2020
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Marty Lee Mendivil, Rickey Dale Burks, Charles Lee Oakes, III, Michael Patrick Bueche, Jr., Christopher A. Jackson, Margaret M. Tuschinski, Craig Kincaid, Luke James Gradeless, Elizabeth Jackson, Stephen Basilotto
  • Patent number: 11836805
    Abstract: A system comprising a plurality of sensor devices configured to acquire data related to a property and a processor configured to receive the data from the plurality of sensor devices and identify one or more hazardous conditions for the property based on the data. The processor is further configured to determine an amount of risk associated with the one or more hazardous conditions and initiate verification operations to confirm the one or more hazardous conditions in response to determining that the amount of risk associated with the one or more hazardous conditions exceeds a first threshold value.
    Type: Grant
    Filed: October 29, 2021
    Date of Patent: December 5, 2023
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: William Preston Culbertson, II, Gregory David Hansen, Mark Anthony Lopez, Will Kerns Maney, Keegan Patrick Hayes, Steven Michael Bernstein
  • Patent number: 11837085
    Abstract: Methods and systems for a graduated process of increasing bandwidth and increasing complexity to identify and confirm a location of a target vehicle based on information received from motor vehicles are described. In one embodiment, a method for detection of a target vehicle includes requesting, from one or more remote devices in a geographic area, information associated with a target vehicle. The method also includes receiving, from the one or more remote devices, information associated with the target vehicle. The method further includes determining whether the received information associated with the target vehicle matches the requested information. Upon determining that the received information matches the requested information, the method includes increasing at least one of a bandwidth or a complexity level of the requested information associated with the target vehicle and decreasing the geographic area associated with the request.
    Type: Grant
    Filed: May 23, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ravi Durairaj, Gregory Brian Meyer, Oscar Roberto Tijerina, Sean Carl Mitchem, Stacy Callaway Huggar, Ruthie D. Lyle, Nathan Lee Post, Mark Anthony Lopez, Nolan Serrao
  • Patent number: 11836767
    Abstract: The present application is generally directed to a decentralized identity management system that has one or more processors configured to receive a review from a user regarding an entity, determine one or more locations associated with the entity, determine a location associated with the user; and determine a reputation score for the entity based on the review, a location of the one or more locations, and the location associated with the user. Additionally, the one or more processors are configured to cause the reputation score to be recorded on a distributed ledger.
    Type: Grant
    Filed: September 13, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Thomas Wayne Schwarz, Jr., Snehal Desai, Nolan Serrao, Jeanie Graciela Lopez, Jennifer Hunt Erickson, Bharat Prasad, Yevgenly Viatcheslavovich Khmelev, Joel S. Hartshorn
  • Patent number: 11836803
    Abstract: To enable efficient processing of an insurance claim that is submitted by a client, the presently disclosed embodiments include systems and methods that enable an insurance computing system to autonomously assess the risk of fraud associated with a claim by generating a risk score. The risk score may provide an indication of a likelihood of fraud associated with the claim based on similar insurance claims in the same geographical area, client information indicative of a likelihood to commit fraud, and/or a type of the claim. The insurance computing system may compare the risk score with a threshold number, and if the threshold number is exceeded, the insurance computing system may prompt the client to contact a service representative to further process or validate the claim. Otherwise, if the threshold number is not exceeded, the insurance computing system may continue processing the claim autonomously.
    Type: Grant
    Filed: April 29, 2021
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Breanna Nicole Allerkamp, Matthew Conrad Dahlman, Daniel Diaz, Andrew Luke Enochs, Shawn D. Low
  • Patent number: 11836737
    Abstract: A computer system includes a memory with instructions to receive telematics data regarding a vehicle, analyze the telematics data to determine a low fuel condition based on the fuel of the vehicle violating a predetermined threshold, and determine a location of the vehicle based on at least one of the telematics data. The instructions, in response to determining the low fuel condition, further identify one or more fuel dispensing stations in proximity to the location of the vehicle, provide information related to the one or more fuel dispensing stations to a mobile application displayed to a driver of the vehicle, and determine a scope of fueling permissions associated with the vehicle at the one of the one or more fuel dispensing stations. The instructions also automatically initiate a fueling session at the one of the one or more fuel dispensing stations contingent upon the scope of fueling permission.
    Type: Grant
    Filed: July 10, 2020
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Bharat Prasad, Charles L. Oakes, III
  • Patent number: 11836910
    Abstract: Techniques are described for performing estimations based on image analysis. In some implementations, one or more images may be received of at least portion(s) of a physical object, such as a vehicle. The image(s) may show damage that has occurred to the portion(s) of the physical object, such as damage caused by an accident. The image(s) may be transmitted to an estimation engine that performs pre-processing operation(s) on the image(s), such as operation(s) to excerpt one or more portion(s) of the image(s) for subsequent analysis. The image(s), and/or the pre-processed image(s), may be provided to an image analysis service, which may analyze the image(s) and return component state information that describes a state (e.g., damage extent) of the portion(s) of the physical object shown in the image(s). Based on the component state information, the estimation engine may determine a cost estimate to repair and/or replace damaged component(s).
    Type: Grant
    Filed: October 11, 2021
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Robert Kenneth Dohner, Kristina Tomasetti, John McChesney TenEyck, Jr., David Golia, Robert S. Welborn, III
  • Patent number: 11833413
    Abstract: A system, method and apparatus for capturing data from a plurality of users for providing online gameplay based on captured user sensor data. User sensor data is captured from a plurality of sensor capture devices relative to an associated user so as to be transmitted to a gameplay server. The gameplay server executes instructions to generate a user interface on a user's client computing device for providing gameplay on each user client portable computing device utilizing, and pertinent to, the captured sensor data.
    Type: Grant
    Filed: October 24, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association
    Inventors: Bharat Prasad, Christine Marie Brown, Rod Gonzales, Jodi Jean Healy
  • Patent number: 11836232
    Abstract: A method and system of performing an authentication of a person in order to activate a smart card for access to a secured resource is disclosed. The system and method are configured to collect image data and compare the image data to facial model data stored on the smart card. The system detects whether there is a match between the image data and any facial signatures previously collected and stored in the smart card. If there is a match, the system verifies an identity of the person and can be configured to automatically activate the smart card for a limited period of time.
    Type: Grant
    Filed: March 31, 2021
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ravi Durairaj, Gregory Brian Meyer, Oscar Roberto Tijerina, Sean Carl Mitchem, Stacy Callaway Huggar, Ruthie D. Lyle, Nathan Lee Post, Mark Anthony Lopez, Nolan Serrao
  • Patent number: 11837214
    Abstract: Various embodiments of the present disclosure evaluate transcription accuracy. In some implementations, the system normalizes a first transcription of an audio file and a baseline transcription of the audio file. The baseline transcription can be used as an accurate transcription of the audio file. The system can further determine an error rate of the first transcription by aligning each portion of the first transcription with the portion of the baseline transcription, and assigning a label to each portion based on a comparison of the portion of the first transcription with the portion of the baseline transcription.
    Type: Grant
    Filed: October 29, 2020
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Michael J. Szentes, Carlos Chavez, Robert E. Lewis, Nicholas S. Walker
  • Patent number: 11836697
    Abstract: A service tracking and guidance system includes processing circuitry configured to receive, from a location tracking device and/or an online service, usage data indicative of usage of a service by a consumer. The processing circuitry is also configured to determine a usage value based on the usage data, to receive remittance data indicative of recurring payments made by the consumer for the service, and to retrieve a usage threshold that represents a level of usage of the service that justifies the recurring payments. The processing circuitry is further configured to compare the usage value determined based on the usage data for a time period that corresponds to at least one of the recurring payments to the usage threshold and to provide an output with directions to increase the usage value or to facilitate cancellation of the service in response to the usage value being below the usage threshold.
    Type: Grant
    Filed: June 30, 2020
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Reynaldo Medina, III, William Preston Culbertson, II, Susan Elizabeth Wright
  • Patent number: 11836440
    Abstract: A method for grouping of multiple tabs in a web browser includes displaying a plurality of tabs by the web browser. Each tab has separate webpage content associated therewith. Two or more webpages are grouped into at least one category based on semantics of corresponding webpage content. Two or more tabs associated with the two or more grouped webpages are merged into a single tab. The single tab represents the grouped webpages. An aggregated view of contents associated with the grouped webpages is generated and displayed in a single browser window associated with the single tab. The aggregated view has two or more portions. Each portion of the aggregated view concurrently displays content of a corresponding grouped webpage.
    Type: Grant
    Filed: October 25, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (“USAA”)
    Inventors: Francisco A. Duran, Leena Maria Klint-Looney, Kim Earnest Pate, Rachel Ann Krebs, Jason W. Lindley, Ann C. Tarrillion, Guy R. Langley
  • Patent number: 11836870
    Abstract: A system and method for helping a user carrying a smart device to maintain safe distances from other persons during an epidemic or a pandemic. A portable smart device measures the approximate distance to persons in the vicinity of the user, and notifies the user whenever he or she is too close to other persons. The portable smart device may overlay augmented reality graphics (such as arcs, lines, text, numbers, or other graphics) over images captured by the smart device's camera, to indicate safe distances. The graphics serve to inform and/or warn the user that he or she may be getting too close to other persons.
    Type: Grant
    Filed: January 19, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Thomas Wayne Schwarz, Jr., Jeanie Graciela Lopez, Janelle Denice Dziuk, Paula Ann Whittington, Donald Nathaniel Holloway, III, Jennifer Hunt Erickson, Will Kerns Maney, Jr., Bradley Jay Billman, Noe Alberto Martinez, Jose L. Romero, Jr., Bharat Prasad
  • Patent number: 11837058
    Abstract: A card with an embedded location tracker that can assist with locating a misplaced, lost, or stolen card is described. The location tracking device is embedded into the material forming the card. Other devices can form a crowdsourced network covering a wide geographic area that may be used to detect signals from the location tracking device of the card using a short-range wireless communication technology. When the card becomes misplaced, lost, or stolen, the card holder or the card issuer may use the embedded location tracking device to determine the current location of the card. In one embodiment, a tamper mechanism may also be provided to disable a chip of the card in response to an attempt to deactivate, destroy, or remove the embedded location tracking device from the card.
    Type: Grant
    Filed: December 20, 2022
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventor: Nicole Williamson
  • Patent number: 11835488
    Abstract: An acoustic apparatus and method of determining the composition of a floor, based on the filtered sound waves produced by vibrating the floor is disclosed. The apparatus includes a transducer for generating vibrations and/or sound, as well as microphones for detecting sounds. The apparatus may include two microphones so that ambient noise can be removed from an audio signal.
    Type: Grant
    Filed: September 30, 2019
    Date of Patent: December 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Eric David Schroeder, Donnette Moncrief Brown, Manfred Amann, Bobby Lawrence Mohs, Robert Wiseman Simpson, Meredith Beveridge Lecocke, Margaret Emily Gray