Patents Assigned to UNITED SERVICES AUTOMOBILES ASSOCIATION (USAA)
  • Patent number: 11972760
    Abstract: The present disclosure relates to detecting the use of fake voice command to activate microphones of smart devices. In one embodiment, sound characteristics associated with an audio signal from a microphone of smart device may be compared with other microphones of the smart device in order to detect fake voice commands. In another embodiment, sound characteristics associated with the audio signal from the microphone may be compared with a threshold range of stored sound characteristics in order to detect fake voice commands. In some embodiments, a controller may triangulate a position associated with a source of a sound in order to detect a fake voice command. In a further embodiment, a controller may verify that a user or associated electronic device are near a smart device to authorize a voice command.
    Type: Grant
    Filed: July 28, 2020
    Date of Patent: April 30, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Carlos J P Chavez, Sacha Melquiades De'Angeli, Oscar Guerra, David M. Jones, Jr., Gregory Brian Meyer, Christopher Russell, Arthur Quentin Smith
  • Patent number: 11972304
    Abstract: Implementations are disclosed to automatically evaluate, detect, or predict an event, and provide customized virtual assistance to a user based on the event. The implementations include a system capable of pulling data from a client device, detecting an event based on the pulled data, and pushing customized digital resources to the client device based on the detected event.
    Type: Grant
    Filed: May 25, 2021
    Date of Patent: April 30, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ravi Durairaj, William Daniel Farmer, Joel S. Hartshorn, Qunying Kou, Gregory Yarbrough
  • Patent number: 11972462
    Abstract: A system includes a computing device comprising a memory storing instructions configured to cause a processor to receive: purchase data associated with products purchased by a user, online activity data performed by the user and other users and associated with information pertaining to the products, and vendor information comprising retail sales data, after-market sales data, and product availability associated with the products. The processor determines one or more values of the products based on the purchase data, the online activity data, and the vendor information and whether the purchased products correspond to specialty products based on the purchase data, the online activity data, and the values of the products. The processor may then send a notification to the user comprising an offer for insurance for the products in response to determining the products correspond to specialty products.
    Type: Grant
    Filed: April 15, 2022
    Date of Patent: April 30, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Galo M. Alava, Amanda Michelle Boyd, Ramsey Devereaux, Gregory Mark Lamontagne, Elizabeth J. Rubin, Brian Tougas, Courtney St. Martin, Michael Kyne
  • Patent number: 11968595
    Abstract: A method of determining a physical location for an address. The method includes receiving from a first global positioning system on a vehicle a first set of global positioning data indicative of a vehicle location. The method may also receive from a second global positioning system on a portable electronic device a second set of global positioning data indicative of a portable electronic device location. The method may also receive a set of location metadata associated with a picture. The method determines a residence location from the first set of global positioning data, the second set of global positioning data, or the set of location metadata. The method then associates the physical location to the address.
    Type: Grant
    Filed: November 8, 2021
    Date of Patent: April 23, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Margaret Gray, Daniel Christopher Bitsis, Jr., Qunying Kou, Robert Wiseman Simpson, Manfred Amann, Donnette Moncrief Brown, Eric David Schroeder, Meredith Beveridge, Michael J. Maciolek, Bobby Lawrence Mohs, Brian F. Shipley, Justin Dax Haslam, Ashley Raine Philbrick
  • Patent number: 11968325
    Abstract: Technology for identifying that a communication is from a verified enterprise includes receiving, by a device associated with a user, a data packet from a phone network. The data packet can be included in a communication to the device, which can have an application configured to verify communications from at least one enterprise. A token within the data packet can be identified by the application, and the application can compare the token to at least one token identifier associated with the at least one enterprise. In response to the token corresponding to at least one token identifier, the application can verify that the communication is from the at least one enterprise. In response to the communication being verified, the application can display a validation image on the device.
    Type: Grant
    Filed: January 13, 2023
    Date of Patent: April 23, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Michael W. Howell
  • Patent number: 11966939
    Abstract: A computer device and method for processing risk related data to determine one or more insurance products for appliances and other systems located in or on an insured property. Informatic data is received from one or more informatic sensor devices relating to one or more appliances located in or on an insured property. Analysis is performed on the received informatic data to determine one or more insurance products to be recommended for at least one appliance located in or on the insured property. Notification is provided regarding determination of the one or more insurance products for the at least one appliance located in or on the insured property.
    Type: Grant
    Filed: September 3, 2021
    Date of Patent: April 23, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ramsey Devereaux, Michael J. Allen, Spencer Read, David S. Franck, William M. Chandler, Daniela M. Wheeler, Kathleen L. Swain
  • Patent number: 11967311
    Abstract: The present embodiments relate to on demand generation of curated audio content. Responsive to initiation of an electronic communication by a client, audio relating to a client speaking to the operator can be processed to derive a series of insights relating to features of the audio. Previously recorded audio relating to the operator can be combined with a text-based script to generate audio content. The audio content can be modified using the series of derived insights. The modified audio content can include a series of disclaimers that are played back to the client. Generation of the modified audio content can be dynamically generated responsive to detecting a trigger that allows for on-demand generation of the modified audio content.
    Type: Grant
    Filed: June 30, 2021
    Date of Patent: April 23, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Ruthie Lyle, Vijay Jayapalan, Gregory B. Yarbrough
  • Patent number: 11968216
    Abstract: A method and system of securely enrolling delegates with an account management service so that the delegates can manage access to funds on behalf of a primary account holder is disclosed. The method and system include generating new profiles for proposed delegates, setting delegate approval policies, ensuring a sufficient number of delegates have been selected, and confirming the identity of each delegate.
    Type: Grant
    Filed: August 29, 2022
    Date of Patent: April 23, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Ryan Thomas Russell
  • Patent number: 11960909
    Abstract: A method and system of providing users with session-specific layouts during access of an application based on contextual data. The system identifies contextual data for each application access session and associates the contextual data with a particular in-app activity. The in-app activity corresponds to a task that is typically performed by the first user when the specific contextual data is detected. The contextual data can include location data, time and date data, and device type data.
    Type: Grant
    Filed: February 16, 2022
    Date of Patent: April 16, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Yevgeniy Viatcheslavovich Khmelev, Robert Andrew Massie, David Campbell, Gregory Brian Meyer
  • Patent number: 11957941
    Abstract: A fire suppressing insulation. This insulation will create a barrier that blocks a fire to protect a structure from damage and will assist in suppressing the fire. Also, a fire suppression system including two walls, such as an interior wall and an exterior wall or two interior walls. The walls are spaced apart from each other by a divider to define an interior volume. At least a portion of the interior volume includes fire suppressing insulation that will form a fire suppressing intumescent barrier between the walls when exposed to the heat of a fire.
    Type: Grant
    Filed: July 28, 2020
    Date of Patent: April 16, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Margaret Gray, Brian Francisco Shipley, Justin Dax Haslam, Robert Wiseman Simpson, Donnette Moncrief Brown, Eric David Schroeder, Michael J. Maciolek, Bobby Lawrence Mohs, Manfred Amann, Rochelle Ann Tijerina, Meredith Beveridge
  • Patent number: 11961048
    Abstract: A system and method for home security, and in particular to notifying residents of a home of a visitor's presence and providing an automatic assessment of the visitor's legitimacy, is disclosed. In one example, the system can be configured to automatically identify a logo worn by the visitor using optical recognition and generate a notification for the resident that identifies the company. In another example, the system can request presentation of an encrypted key that should be stored on the visitor's computing device. In another example, the system can query a database of scheduled services and determine if a person was requested or scheduled for a visit. In some embodiments, the system can assign a security token to the merchant which will be required at the time of the appointment.
    Type: Grant
    Filed: October 19, 2021
    Date of Patent: April 16, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Bradly Jay Billman
  • Patent number: 11962721
    Abstract: A system can route calls based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
    Type: Grant
    Filed: January 11, 2023
    Date of Patent: April 16, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Peter H. McKenna, Darrius M. Jones, Kory Michael Upton, Enrique Tamayo, Allen J. Guidry, Julio Estevez-Breton
  • Patent number: 11962717
    Abstract: Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.
    Type: Grant
    Filed: October 11, 2022
    Date of Patent: April 16, 2024
    Assignee: United Services Automobile Association (USAA
    Inventors: Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Gregory B Yarbrough, Charles Balasingh, Janelle Denice Dziuk, Samip Dilip Mehra, David Patrick Dixon
  • Patent number: 11954669
    Abstract: Authentication method and systems using RFID-enabled payment cards are disclosed herein where a server receives a request corresponding to authorization of a payment associated with a payment card from an electronic terminal. The server identifies an electronic device of a user associated with the payment card. The server then transmits an instruction to the electronic device to cause an RFID reader of the electronic device to determine whether an RFID tag corresponding to the payment card is located within a predetermined proximity to the electronic device. When the payment card is located within the predetermined proximity, the server executes a first authentication protocol. Moreover, when the payment card is not located within the predetermined proximity, the server executes a second authentication protocol, wherein the second authentication protocol is more restrictive than the first authentication protocol.
    Type: Grant
    Filed: August 2, 2022
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Bryan J. Osterkamp, Kelly Q. Baker, David M. Jones, Jr., Ryan Thomas Russell, Robert Andrew Massie, Jon D. McEachron
  • Patent number: 11954684
    Abstract: A system and method for providing proof of a digital identification of a user which may include activating, on a mobile computing device, a bank application and a digital identification service provider application, and which may allow the bank application to have access to user accounts after the bank application receives a digital identification from the digital identification service provider application in order to provide proof of identify with speed and security.
    Type: Grant
    Filed: August 18, 2022
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Patrick Adam, Dustin Starr Trimmier, Steven Gonzalez
  • Patent number: 11954194
    Abstract: Embodiments described herein disclose methods and systems for encryption and decryption of data. In some implementations, an encryption and decryption system can protect private information of a user in documents with an artificial reality device. The encryption and decryption system can determine the portion of a document containing private information and encrypt that portion of the document. In some implementations, the encryption and decryption system can receive a document and identify the protected (e.g., encrypted) portion of the document. In some cases, the protected portion of the document can contain a security token that the encryption and decryption system can extract. The system can compare the security token to an authentication token associated with the user and determine whether the security and authentication token match. If the tokens match, the system can decrypt the protected portion of the document and display the decrypted data as a virtual object.
    Type: Grant
    Filed: September 29, 2021
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Huihui Wu
  • Patent number: 11953429
    Abstract: Systems and methods of the present disclosure include at least one building component detection sensor device configured to be deployed within (or proximate to) a building comprised of a plurality of building components. The at least one building component detection sensor device is configured to detect data relating to at least one building component of the plurality of building components. In addition, a building component property determination system includes a processor configured to execute instructions stored in memory to determine one or more properties of the at least one building component based at least in part on the data detected by the at least one building component detection sensor device.
    Type: Grant
    Filed: May 8, 2023
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Margaret Gray, Daniel Christopher Bitsis, Jr., Qunying Kou, Robert Wiseman Simpson, Manfred Amann, Donnette Moncrief Brown, Eric David Schroeder, Meredith Beveridge, Michael J. Maciolek, Bobby Lawrence Mohs, Brian F. Shipley, Justin Dax Haslam, Ashley Raine Philbrick, Yevgeniy Viatcheslavovich Khmelev, Oscar Guerra, Jeffrey Neal Pollack, Janelle Denice Dziuk, Ryan Thomas Russell, David Patrick Dixon
  • Patent number: 11956200
    Abstract: A system and method for improving the download time of emails in an environment in which a server distributes emails to persons working in close proximity to each other. When these persons receive multi-recipient emails intended for several or all of these persons, the server distributing the emails delivers the multi-recipient emails to the first one of the persons who logged on to read his or her emails on his or her personal computer, for distribution to the other persons over a personal area network. This reduces the download time for the persons downloading their emails at a subsequent time.
    Type: Grant
    Filed: February 28, 2023
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Gregory Brian Meyer, Mark Anthony Lopez, Nolan Serrao, Victor Kwak, Ryan Thomas Russell, Christopher Russell, Ruthie D. Lyle
  • Patent number: 11955113
    Abstract: The present invention provides a method and a system utilizing an AI entity for confirming an agreement has been entered between a first entity and a second entity during a verbal communication, capturing the portions of the communication that constitute the elements of an agreement and storing the portions for later verification of the agreement.
    Type: Grant
    Filed: May 11, 2022
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventor: Brady Carl Stephenson
  • Patent number: 11955028
    Abstract: An environment-transforming system transforms a user's environmental information in ways that allow the user to better perceive her environment. For example, the system transforms some aspects of a visual scene into a sound space for a visually impaired user. Once the user learns to interpret the sound space, she avoids walking into an object because a sound cue tells her that the object is in her near environment and roughly where it is. Various types of transformations are possible depending upon the user's needs and preferences. As all people are different, each user has a personalized profile that directs the transformation process. More generally, the environment to be transformed may include aspects of artificial or enhanced reality. The transformed environmental information can be presented to the user in a number of ways, such as in haptic feedback, as directional audio, through oral stimulation, or through modified visual display.
    Type: Grant
    Filed: February 28, 2022
    Date of Patent: April 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Justin Royell Nash, Ivan Ortiz, Austin Ray Keeton, Subhalakshmi Selvam, Fang Yuan Gonzalez, Huihui Wu, Salvador Adrian Bretado