Abstract: A telecommunications system (100) includes a service provider node (116) that is capable of forwarding electronic mail messages addressed to a user of the service provider node. The forwarding process is controlled by a message transfer agent (202), a subscriber database analyzer (204), a queue directory (206), and a message queue agent (208). The subscriber database analyzer performs a comparison between data that the user has provided and the message content. The subscriber database causes the message queue agent to forward the message to a user-defined telecommunications address based upon the message content and the results of the comparison.