Patents Assigned to Vail Systems, Inc.
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Patent number: 11961511Abstract: A system and method for detecting and resolving mis-transcriptions in a transcript generated by an automatic speech recognition system when transcribing spoken words. The system and method receive a machine language generated transcript of a speech signal by at least one of a first machine learning system and a second machine learning system, and analyze the machine language generated transcript to find a region of low confidence indicative of a mis-transcription and predict an improvement to the region of low confidence indicative of the mis-transcription. The system and method select a replacement word for the mis-transcription based on the predicted improvement to the region of low confidence and replace the mis-transcription by the replacement word to generate a corrected transcript.Type: GrantFiled: November 6, 2020Date of Patent: April 16, 2024Assignee: VAIL SYSTEMS, INC.Inventors: Vijay K. Gurbani, Jordan Hosier, Yu Zhou, Nikhita Sharma, Neil Milstead
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Patent number: 10623581Abstract: A system and method for fraud detection and management are provided. The system includes a first communication device that receives a phone call from a second communication device, wherein a call flow of the phone call comprises one or more distinct phases. The system also includes a fraud detection and management system (FDMS) platform that determines whether the phone call exceeds a predetermined risk threshold at each distinct phase of the call flow.Type: GrantFiled: July 25, 2017Date of Patent: April 14, 2020Assignee: VAIL SYSTEMS, INC.Inventors: Srinivasa Rao, Todd Whiteley
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Patent number: 10477012Abstract: A system and method for fraud detection for a telephony platform based on an analysis of call detail records (CDRs) that are generated by the telephony platform. The analysis is based on collecting, organizing, transforming, analyzing, and quantifying the CDR data into a plurality of data analytics and data correlations and then applying fuzzy logic to the data analytics to generate a fraud risk rating for each incoming call into the platform.Type: GrantFiled: August 27, 2018Date of Patent: November 12, 2019Assignee: Vail Systems, Inc.Inventors: Srinivasa Rao, Todd Whiteley
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Patent number: 10091349Abstract: A system and method for fraud detection for a telephony platform based on an analysis of call detail records (CDRs) that are generated by the telephony platform. The analysis is based on collecting, organizing, transforming, analyzing, and quantifying the CDR data into a plurality of data analytics and data correlations and then applying fuzzy logic to the data analytics to generate a fraud risk rating for each incoming call into the platform.Type: GrantFiled: July 11, 2017Date of Patent: October 2, 2018Assignee: VAIL SYSTEMS, INC.Inventors: Srinivasa Rao, Todd Whiteley
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Patent number: 9445247Abstract: Implementations of the present disclosure involve systems and methods for federating communications between a first network that transmits and receives messages formatted in a first format and a second network that transmits and receives messages formatted in a second format. The systems and methods are configured to receive a message from the first network formatted in the first format. The system then converts the message into a unified format that may be sent to the second network. After receiving the message in the unified format, the message may then be converted into the format of the second network and sent on the second network like any other message on the second network.Type: GrantFiled: November 16, 2015Date of Patent: September 13, 2016Assignees: Level 3 Communications, LLC., Vail Systems, Inc.Inventors: William B. Long, Bopsi Chandramouli, Todd J. Whiteley
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Publication number: 20160073244Abstract: Implementations of the present disclosure involve systems and methods for federating communications between a first network that transmits and receives messages formatted in a first format and a second network that transmits and receives messages formatted in a second format. The systems and methods are configured to receive a message from the first network formatted in the first format. The system then converts the message into a unified format that may be sent to the second network. After receiving the message in the unified format, the message may then be converted into the format of the second network and sent on the second network like any other message on the second network.Type: ApplicationFiled: November 16, 2015Publication date: March 10, 2016Applicants: Level 3 Communications, LLC, Vail Systems, Inc.Inventors: William B. Long, Bopsi Chandramouli, Todd J. Whiteley
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Patent number: 9191358Abstract: Implementations of the present disclosure involve a system and method for federating communications between a first network that transmits and receives messages formatted in a first format and a second network that transmits and receives messages formatted in a second format. The system and method are configured to receive a message from the first network formatted in the first format. The system then converts the message into a unified format that may be sent to the second network. After receiving the message in the unified format, the message may then be converted into the format of the second network and sent on the second network like any other message on the second network.Type: GrantFiled: September 12, 2012Date of Patent: November 17, 2015Assignees: Level 3 Communications, LLC, Vail Systems, Inc.Inventors: William B. Long, Bopsi Chandramouli, Todd J. Whiteley
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Patent number: 9031838Abstract: Systems, methods and apparatus are described herein for continuously measuring voice clarity and speech intelligibility by evaluating a plurality of telecommunications channels in real time. Voice clarity and speech intelligibility measurements may be formed from chained, configurable DSPs that can be added, subtracted, reordered, or configured to target specific audio features. Voice clarity and speech intelligibility may be enhanced by altering the media in one or more of the plurality of telecommunications channels. Analytics describing the measurements and enhancements may be displayed in reports, or in real time via a dashboard.Type: GrantFiled: July 14, 2014Date of Patent: May 12, 2015Assignee: Vail Systems, Inc.Inventors: Alex Nash, Mariano Tan, David Fruin, Todd Whiteley, Jon Wotman