Abstract: The present invention is directed to a system and method for administration of a customer loyalty program at a point of sale terminal. The system, in one embodiment, contains a database of customer records for the loyalty program where each customer record contains information about a customer's payment device and information about a customer's mobile device. The system may locate a customer record in a database based on payment device or mobile device information captured at the point of sale terminal and apply any applicable loyalty program discounts. The system may then forward the payment device information to a third-party payment processor for payment processing. The system may print out a receipt at the point of sale terminal indicating any discounts and containing a promotional message. The system may also send a promotional message to the customer's mobile device using the mobile device information stored in the customer's record.
Abstract: There is disclosed a system in which the patron's own telephone, or other wireless device, is used to inform the patron that a service for which the patron is waiting has become available. Once the patron's wireless device becomes registered with the service provider, informational messages of interest to that patron can be provided to the patron. These informational messages can be displayed on the screen of the wireless device or can be delivered to the patron audibly. In some situations, the patron's wireless device can be used for two-way communication with the service provider in order to, for example, answer a question or place an order. In one embodiment, the calling number of the patron's wireless device is entered into the system electronically, for example, using RFID or NF communication.
Abstract: A system in which a user controls the log-in, transaction, and log-out process with respect to a merchant. The user's presence at the merchant's facility triggers the log-in process, such that the merchant's systems become aware of the user's presence. Once the user is registered with the merchant, information and services become available to the user without further action required by the user. Transactions are facilitated, specials are brought to the user's attention, personal shopping becomes available while the user remains in the facility. Upon leaving the facility, or after a certain elapsed time with a transaction being consummated, the user is logged-out of the system.
Abstract: Disclosed are systems and methods for completing a purchase when the customer is not at the point of sale. According to an embodiment, there is established a communication connection for the customer to transmit an identifier uniquely associated with the customer to a merchant when placing an order for merchandise. The unique identifier along with data pertaining to the order for merchandise is communicated to a control system. The control system then obtains acceptance for making the purchase from the user that is associated with the unique identifier.
June 25, 2004
September 29, 2005
Ajay Bam, Robert Wesley, Walter Stock, Troy Chen
Abstract: A system for the distribution, redemption, and use of electronic promotions is disclosed. The electronic promotions can be generated using specific consumer profiles and sent directly to a consumer's electronic device. At the time of purchase, the electronic promotions can be automatically applied to the purchase under control of the consumer's electronic device. In one embodiment, the electronic device is a mobile device.
October 22, 2003
July 1, 2004
Ajay R. Bam, Robert J. Wesley, Walter Stock, Troy Chen