Abstract: A first apparatus comprises a processor and a memory component that stores electronic records and associated eligibility criteria, an application programming interface (API), and a shared security key. A transceiver component establishes network communication with a second apparatus using the API, which comprises instructions for implementing a transaction resolution process. The API causes the processor to receive, from the second apparatus, a first notification event message about a first transaction, the first notification event message transmitted using the shared security key, the first notification event message including a card number hashed using a predetermined signature hash protocol. The first transaction is retrieved from the memory component using the hashed card number, and data points about the first transaction are obtained.

Abstract: The subject disclosure relates to systems and methods for creating and managing a descriptor repository. In certain aspects, a method of the subject technology includes steps for receiving a descriptor label for a merchant, receiving a plurality of descriptor definitions for the descriptor label, and storing the plurality of descriptor definitions in a database. In certain aspects, a method of the subject technology can further include steps for receiving relevance indications for one or more of the descriptor definitions, and associating one or more of the descriptor definitions with the descriptor label based on the one or more relevance indications.

Abstract: Described herein is partner-based method and device for resolving inquiries or disputes concerning a transaction between the customer and a merchant that is affiliated with a partner platform. For example, the method may involve receiving, at the partner platform, an inquiry/dispute event notification. The method may involve obtaining data points about the transaction and locating the transaction based on the data points. The method may involve refunding the transaction or canceling future or recurring charges associated with the transaction.

Abstract: A computer-based system and method for resolving disputes between a customer and an electronic payment provider concerning an electronic transaction between the customer and a merchant, including receiving data related to the transaction in a computer; transmitting the data from the computer to a dispute resolution server; comparing the transaction data to predetermined eligibility criteria for dispute resolution in the dispute resolution server, and if the dispute resolution criteria is met, declining future transactions from the merchant for the disputing consumer; and, comparing the transaction data to predetermined eligibility criteria for transaction credit, and if the credit criteria is met, and transmitting a credit instruction for the transaction.

Abstract: A computer-based system and method for resolving disputes between a customer and an electronic payment provider concerning an electronic transaction between the customer and a merchant, including receiving data related to the transaction in a computer; transmitting the data from the computer to a dispute resolution server; comparing the transaction data to predetermined eligibility criteria for dispute resolution in the dispute resolution server, and if the dispute resolution criteria is met, declining future transactions from the merchant for the disputing consumer; and, comparing the transaction data to predetermined eligibility criteria for transaction credit, and if the credit criteria is met, and transmitting a credit instruction for the transaction.

Abstract: A system and method for use in the authentication of payment instrument non-Internet transactions. A server transmits the transaction information to the authentication network associated with the issuer of the cardholder's card to determine whether the cardholder is enrolled in the card issuer's authentication program, and if so, will transmit a notification to the cardholder which includes instructions on how the cardholder can use an Internet connection to complete the authentication process for the transaction. When the cardholder accesses the server website and inputs the verification code previously generated by the server, the cardholder is automatically redirected by the server to the specific Internet link provided by the authentication network, which corresponds to the cardholder's transaction, so that the cardholder may complete the authentication of the transaction.

Abstract: A computer-based system and method for resolving disputes between a customer and an electronic payment provider concerning an electronic transaction between the customer and a merchant, including receiving data related to the transaction in a computer; transmitting the data from the computer to a dispute resolution server; comparing the transaction data to predetermined eligibility criteria for dispute resolution in the dispute resolution server, and if the dispute resolution criteria is met, declining future transactions from the merchant for the disputing consumer; and, comparing the transaction data to predetermined eligibility criteria for transaction credit, and if the credit criteria is met, and transmitting a credit instruction for the transaction.