Abstract: A system and method for the capture and storage of data relating to the movements of objects, in a specified area and enables this data to be displayed in a graphically meaningful and useful manner. Video data is collected and video metadata is generated relating to objects (persons) appearing in the video data and their movements over time. The movements of the objects are then analyzed to detect the movements within a region of interest. This detection of movement allows a user, such as a manager of a store, to make informed decisions as to the infrastructure and operation of the store. One detection method relates to the number of people that are present in a region of interest for a specified time period. A second detection method relates to the number of people that remain or dwell in a particular area for a particular time period. A third detection method determines the flow of people and the direction they take within a region of interest.

Abstract: A system and method for the capture and storage of data relating to the movements of objects, in a specified area and enables this data to be displayed in a graphically meaningful and useful manner. Video data is collected and video metadata is generated relating to objects (persons) appearing in the video data and their movements over time. The movements of the objects are then analyzed to detect the movements within a region of interest. This detection of movement allows a user, such as a manager of a store, to make informed decisions as to the infrastructure and operation of the store. One detection method relates to the number of people that are present in a region of interest for a specified time period. A second detection method relates to the number of people that remain or dwell in a particular area for a particular time period. A third detection method determines the flow of people and the direction they take within a region of interest.

Abstract: A system and method for the capture and storage of data relating to the movements of objects, in a specified area and enables this data to be displayed in a graphically meaningful and useful manner. Video data is collected and video metadata is generated relating to objects (persons) appearing in the video data and their movements over time. The movements of the objects are then analyzed to detect the movements within a region of interest. This detection of movement allows a user, such as a manager of a store, to make informed decisions as to the infrastructure and operation of the store. One detection method relates to the number of people that are present in a region of interest for a specified time period. A second detection method relates to the number of people that remain or dwell in a particular area for a particular time period. A third detection method determines the flow of people and the direction they take within a region of interest.

Abstract: In order to trigger an out of focus alert when the focus level of a video frame meets a focus criteria, a method is performed including the operations of: receiving a video frame, partitioning the video frame into a plurality of blocks, calculating an array of discrete cosign transformation (DCT) coefficients for at least one of the plurality of blocks using a DCT, classifying each of the at least one of the plurality of blocks based on the array of DCT coefficients for that block, calculating a focus level of the video frame from the block classifications, and triggering an out of focus alert if the focus level meets a focus criteria.

Abstract: Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.

Abstract: A camera mounting assembly includes a positioning support defining a central axis and a plurality of brackets. Each of the brackets includes a first end coupled to the positioning support and a second end spaced apart from the first end. The brackets are configured to move between a retracted state and an extended state. When in the retracted state, the second ends of the brackets are at a first distance from the central axis, and in the extended state, the second ends of the brackets are at a second distance. The second distance is greater than the first distance.

Abstract: In order to trigger an out of focus alert when the focus level of a video frame meets a focus criteria, a method is performed including the operations of: receiving a video frame, partitioning the video frame into a plurality of blocks, calculating an array of discrete cosine transformation (DCT) coefficients for at least one of the plurality of blocks using a DCT, classifying each of the at least one of the plurality of blocks based on the array of DCT coefficients for that block, calculating a focus level of the video frame from the block classifications, and triggering an out of focus alert if the focus level meets a focus criteria.

Abstract: Embodiments disclosed herein provide systems and methods for performing video recorder failover. In a particular embodiment, a system includes a first Network Video Recorder (NVR) configured to receive a video stream and record the video stream to a first long-term storage. The system further includes a second NVR configured to receive the video stream and temporarily stores an amount of the video stream in temporary storage. In response to a detection of a failure of the first NVR, the second NVR is configured to record the video stream to the second long-term storage and transfer at least a portion of the video stream stored in the temporary storage corresponding to the amount of time between detection of the failure and when the second NVR began recording the video stream to the second long-term storage.

Abstract: Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.

Abstract: A communication system where an input port on a transmitter or receiver is configured to receive input data that is either audio data or video data. A processor in the transmitter or the receiver is configured to detect if the input data is either audio data or video data. The processor selects an audio path if the input data is audio data. If the input data is video data, the processor selects a video path. The selected audio path or video path sends audio output data or video output data to an output port. The output port is configured to send the audio output data or video output data.

Abstract: A video recording system includes a first Network Video Recorder (NVR) that receives a video delivered via a video packet stream and records the video to a first long-term storage. A second NVR receives the same video and temporarily stores it in temporary storage. When a failure of the first NVR is detected at a first point, the second NVR starts recording the video to long-term storage. The temporarily stored video is used by the second NVR to fill in the gap in recorded video in long-term storage that occurred between the failure of the first NVR and the start of the second NVR recording the video to long-term storage.

Abstract: The present invention comprises a system and method for controlling the rate a data encoder generates compressed data. The system and method are preferably implemented as program code stored and executed by a processor or computer that is interfaced to standard variable or constant bit rate encoders known in the art. The system preferably encodes and compresses video signals received from a camera, and controls the rate at which the compressed data is generated by the encoder so that storage capacity reserved for the compressed data will not be exceeded. The device preferably takes advantage of periods when the data generation rate is low to increase the quality of video data generated during periods of high activity.

Abstract: The present invention comprises a system and method for controlling the rate a data encoder generates compressed data. The system and method are preferably implemented as program code stored and executed by a processor or computer that is interfaced to standard variable or constant bit rate encoders known in the art. The system preferably encodes and compresses video signals received from a camera, and controls the rate at which the compressed data is generated by the encoder so that storage capacity reserved for the compressed data will not be exceeded. The device preferably takes advantage of periods when the data generation rate is low to increase the quality of video data generated during periods of high activity.

Abstract: Data exchanged between at least one server and at least one user is intercepted in a capturing module that operates independently from the server and the user. A copy of the intercepted data is stored in a database. The intercepted data that is destined for the server is forwarded to the server, or the intercepted data that is destined for the user is forwarded to the user. The intercepting and storing are performed transparently to the user. Interception of data may be performed continuously, and storing of data may be performed during a predetermined time window or at predetermined time intervals. The intercepted data may include events, attributes, images, user identifications, requests, and/or responses. Only a predetermined portion of the data and/or data that satisfies predefined rules is stored. The user may be a web server or a web browser, and the server may be a web server. The data may be exchanged in the form of an Internet protocol and assembled into a web page view for the user.

Abstract: A system and method for creating video tile arrays is disclosed. A first plurality of video streams produced by a first plurality of Analog to Digital Converters (ADCs) are received in a first Digital Signal Processor (DSP). The first DSP processes the first plurality of video streams to produce a partial video tile array stream. The partial video tile array stream is transferred to a second DSP. The second DSP receives a second plurality of video streams produced by a second plurality of video ADCs. The second DSP processes the partial video tile array stream and the second plurality of video streams to generate a tiled video stream. The tiled video stream comprises an array of a plurality of video tiles that each correspond to a one of the first and second plurality of video streams.

Abstract: A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.

Abstract: Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a first computer application operative to reconstruct progress of a communication through the contact center such that information corresponding to the progress of the communication is presented to a user.

Abstract: Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.

Abstract: At least one contact between at least one server and at least one user is archived. The contact includes a recorded interaction between the user and the server, e.g., a recorded interaction between a customer and a customer service agent via the server. The contact is associated with a contact folder in a local storage. A portion of the contact is selected to be archived, and the time to archive the selected portion is determined. The selected portion of the contact is archived in an extended storage at the determined time. Archiving includes copying at least the content from the associated contact folder in the local storage and forwarding at least the copied content to an extended storage. A portion of the archived contact or the entire archived contact may be restored by determining that the contact is archived and retrieving the contact or the portion of the contact from the extended storage.

Abstract: Systems and methods for recording an encrypted contact center interaction.