Abstract: A system and method for managing requests for service from customer terminals (3, 5) via a website. A request for service is received at a queue manager (9) via a communications channel and is either passed to a service manager for processing or placed in a queue depending upon whether one or more applications associated with the service manager (17) are connected to an allowable number of customer terminals such that, where the request is placed in a queue the communications channel between the customer terminal and the queue manager is held open whilst the customer terminal is held in the queue. The invention allows a more efficient throughput of users/customers on a website.