Abstract: A backend data processor of a network monitoring system attempts to identify the point of presence (POP) associated with each uploaded network performance data record by comparing the POP identification information contained in each uploaded data record with the known, valid POP telephone numbers stored in a lookup phone book. A series of lookup searches are performed by comparing a certain number of the digits of the raw POP string with corresponding digits of the POP numbers stored in the lookup phone book until an exact, unique match is found. An initial “pessimistic” lookup search compares the rightmost N digits of the uploaded POP string with the rightmost N digits of each POP number in the lookup phone book for all countries. If the initial pessimistic lookup search is unsuccessful, an optimistic lookup search is conducted taking into account independent information indicating the country code and area code from which the data record originated.

Abstract: A method and system are provided for use in administering a complex system, such as a distributed computing ensemble. A model of the system being administered is prepared, preferably during runtime of the invention, by a combination of autodiscovery processes and manual input of information as needed. The model represents not only the resources found in the administered system, but also the service-relationships among those resources. The system administrator also can define elements in the model corresponding to arbitrary groupings of already-existing parts of the model. Software agents, which can be reconfigured, started and terminated as desired during runtime, report changes in state of the managed resources to the model, which updates itself and explores portions of the model adjacent (in terms of the service relationships) to the affected resource(s).

Abstract: An apparatus and method for determining the QoS of a communication system. In one embodiment a service verification equipment device (SVE) is placed into the communications link between the wide area network and the transmitting customer premise and an SVE is placed into the communications link between the wide area network and the receiving customer premise. The transmitting SVE inserts a test cell into the customer's data stream over communications link which informs the receiving SVE that a test is commencing. After a predetermined number of customer data cells are sent, the transmitting SVE inserts a termination cell into the communications link at the end of the test. The receiving SVE then compiles data related to the QoS of the communications link and that data is analyzed to determine the QoS.

Abstract: A data transmission system includes probes connected between end user sites and a data switching network. Each probe is connected to the switching network via an access channel wherein transmission circuits establish paths between the sites through the access channel and switching network. The probes capture and retransmit data traveling between the sites over respective transmission circuits, and can thereby insert service level analysis (SLA) messages into the data traffic in order to actively communicate network performance information to other probes. For each transmission circuit, the probes periodically collect measurements related to one or more network performance metrics, including: round-trip delay (RTD), data delivery ratio (DDR) and network availability. During each SLA measurement cycle, a sequence of SLA messages is exchanged over each transmission circuit, which messages contain data used to determine RTD and DDR.