Patents Assigned to Vitil Solutions, Inc.
  • SYSTEM, SOFTWARE AND METHOD FOR SERVICE MANAGEMENT
    Publication number: 20140052644
    Abstract: A system, software and a method are provided for management of service issues including knowledge articles, service designs, and performance metrics. Components are linked such that incremental real-time root cause analysis and problem solving may be provided. The system, software and method disclosed facilitate forensic analysis and techniques providing corrective re-design efforts to improve the service rather than short-term problem solving of reported service issues.
    Type: Application
    Filed: August 17, 2012
    Publication date: February 20, 2014
    Applicant: Vitil Solutions, Inc.
    Inventor: Dale R. OTT