Abstract: A transcribing method may include receiving an audio message from a customer via a telephone, determining whether one of the agent transcribers is available, storing the audio message when an agent transcriber is not available, continuing to determine whether a transcriber is available, streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file, providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber, and combining the first and second portions of the transcription text file into a consolidated text file.