Abstract: A telephony voice response system includes a database language sequencer, a database control module having a plurality of procedures callable by the database language for performing database operations, and a telephony control module having a plurality of procedures callable by the database language sequencer for performing telephony operations. The telephony operations can include speaking a predefined prompt onto a telephony channel, receiving and storing DTMF-encoded input from the telephony channel, and recording audio input from the telephony channel. The database language sequencer calls the database control module procedures and the telephony control module procedures in a sequence defined by a program prepared according to a database language. The telephony voice response system can control multiple telephony channels by running a separate task for each such channel under a multitasking operating system.

Abstract: The present invention provides a novel method and apparatus for interconnecting a telephone call and voice processing system ("CVPS") with a telephone key system control unit ("KSU"). A plurality of digital feature telephone ports of the KSU are connected to the CVPS. These connections provide two-way digital feature telephone call information and telephone audio paths between the CVPS and the KSU. The CVPS emulates digital feature telephones on each of these ports permitting the CVPS to automatically perform all of the functions available to a human user of one of the digital feature telephones. Optionally, interposed lines connected to telephone central office telephone lines may be used to provide some of the connections between the KSU and the CVPS.