Patents Assigned to West Notifications, Inc.
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Patent number: 10277541Abstract: A communications platform (Centerpost) is disclosed containing a message processing platform along with an XML message format (SmartMessage) which provides for the reception, organization, summarization, filing, storage, synthesis, routing, formatting, and intelligent processing of XML-based electronic messages and SMTP electronic mail from corporations and other senders to fully integrate individuals' existing e-mail boxes, cellular telephones, paging equipment, facsimile machines, wireless and wired telephones, and other devices. The Centerpost platform utilizes a nickname-based routing to enable device specific sending without knowledge of the specific device address. The Centerpost platform provides sender-defined information folios, which enable synthesized filing, viewing and storage of all received SmartMessages, and the platform allows semi-private access control for the user, which allows access by others.Type: GrantFiled: April 24, 2017Date of Patent: April 30, 2019Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 9634968Abstract: A communications platform (Centerpost) is disclosed containing a message processing platform along with an XML message format (SmartMessage) which provides for the reception, organization, summarization, filing, storage, synthesis, routing, formatting, and intelligent processing of XML-based electronic messages and SMTP electronic mail from corporations and other senders to fully integrate individuals' existing e-mail boxes, cellular telephones, paging equipment, facsimile machines, wireless and wired telephones, and other devices. The Centerpost platform utilizes a nickname-based routing to enable device specific sending without knowledge of the specific device address. The Centerpost platform provides sender-defined information folios, which enable synthesized filing, viewing and storage of all received SmartMessages, and the platform allows semi-private access control for the user, which allows access by others.Type: GrantFiled: March 29, 2016Date of Patent: April 25, 2017Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 9300608Abstract: A communications platform (Centerpost) is disclosed containing a message processing platform along with an XML message format (SmartMessage) which provides for the reception, organization, summarization, filing, storage, synthesis, routing, formatting, and intelligent processing of XML-based electronic messages and SMTP electronic mail from corporations and other senders to fully integrate individuals' existing e-mail boxes, cellular telephones, paging equipment, facsimile machines, wireless and wired telephones, and other devices. The Centerpost platform utilizes a nickname-based routing to enable device specific sending without knowledge of the specific device address. The Centerpost platform provides sender-defined information folios, which enable synthesized filing, viewing and storage of all received SmartMessages, and the platform allows semi-private access control for the user, which allows access by others.Type: GrantFiled: April 9, 2014Date of Patent: March 29, 2016Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 9107135Abstract: The invention disclosed is a new system and method for directing the initiation of a notification campaign directed to a telecommunications system, wherein a variety of different campaigns are initiated through a universal interface offering access to a variety of telecommunications systems. With the advent of automated telephonic message delivery, certain public safety agencies, such as police departments and fire departments, seek to deliver mass messages to citizenry at risk during emergency situations.Type: GrantFiled: February 24, 2011Date of Patent: August 11, 2015Assignee: West Notifications, Inc.Inventor: James Lehr Kennedy
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Patent number: 9083662Abstract: A system and method for intelligent electronic message routing. An Informant server transmits an electronic message to be routed to a destination and stores a plurality of stylesheets containing routing information for the electronic message. The electronic message includes a reference to the plurality of stylesheets, and a service provider server receives the electronic message from the Informant server, processes the reference to the plurality of stylesheets included in the electronic message, and routes the electronic message to the destination based on the routing information contained in the plurality of stylesheets. A communications device, which defines the destination of the electronic message, receives the routed electronic message from the service provider server.Type: GrantFiled: June 5, 2014Date of Patent: July 14, 2015Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 9008299Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.Type: GrantFiled: February 27, 2014Date of Patent: April 14, 2015Assignee: West Notifications, Inc.Inventors: James Lehr Kennedy, Julia Lynn McDevitt, Adam Thomas Bangston, James Francis Curran, Verun Reddy Gade, Demond LeWayne Smith, Dongyun Wang
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Patent number: 8762470Abstract: A system and method for intelligent electronic message routing. An Informant server transmits an electronic message to be routed to a destination and stores a plurality of stylesheets containing routing information for the electronic message. The electronic message includes a reference to the plurality of stylesheets, and a service provider server receives the electronic message from the Informant server, processes the reference to the plurality of stylesheets included in the electronic message, and routes the electronic message to the destination based on the routing information contained in the plurality of stylesheets. A communications device, which defines the destination of the electronic message, receives the routed electronic message from the service provider server.Type: GrantFiled: November 14, 2012Date of Patent: June 24, 2014Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 8706904Abstract: A communications platform (Centerpost) provides a message processing platform along with an XML message format (SmartMessage) which provides for the reception, organization, summarization, filing, storage, synthesis, routing, formatting, and intelligent processing of XML-based electronic messages and SMTP electronic mail from corporations and other senders to fully integrate individuals' existing e-mail boxes, cellular telephones, paging equipment, facsimile machines, wireless and wired telephones, and other devices. The Centerpost platform utilizes a nickname-based routing to enable device specific sending without knowledge of the specific device address.Type: GrantFiled: April 22, 2010Date of Patent: April 22, 2014Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 8655967Abstract: A communications platform having an XML based message-processing platform that enables users to receive electronic messages. The processing platform may include at least one server that receives an electronic message addressed to the platform, wherein the electronic message includes a routing indicator including at least one user identity and one or more message attributes. The one or more message attributes may include “folios” which include information folios that at least one of intelligently store, display and synthesize “incoming” electronic messages. The platform further includes at least one database that stores a user-defined endpoint table, the endpoint table correlating endpoints with sender defined message attributes. In this embodiment, the platform may include a sender stylesheet and an electronic message stylesheet.Type: GrantFiled: April 5, 2010Date of Patent: February 18, 2014Assignee: West Notifications, Inc.Inventors: Juergen Stark, Craig Goren
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Patent number: 8588376Abstract: The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.Type: GrantFiled: February 23, 2010Date of Patent: November 19, 2013Assignee: West Notifications, Inc.Inventors: James Lehr Kennedy, Robert William Hames, Jr., Joseph E. Zarick, James Francis Curran, Christopher White