Patents Assigned to WEST TECHNOLOGY GROUP, LLC
  • Patent number: 12684067
    Abstract: Automated patient care may include a patient accessing and registering to receive ongoing care from automated services. Third parties may also be notified regarding a patient's ongoing care services. One example method of operation may include identifying a patient case profile, identifying a number of contacts associated with the patient case profile, identifying a trigger in the patient case file and a number of preferences, linking a number of patient requirements identified in the patient case profile with the number of contacts and preferences responsive to identifying the trigger, creating a number of communication instances each having a date and a communication medium, and transmitting notifications to the number of contacts and at least one designated patient device identified by the preferences.
    Type: Grant
    Filed: August 9, 2017
    Date of Patent: July 14, 2026
    Assignee: West Technology Group, LLC
    Inventors: Michelle Winston, Nancy Bergantzel, Graeme Dean, Charles McGavren, Jim Milroy, Matt Panaccione, Prabha Sundaram
  • Patent number: 12437347
    Abstract: One example method of operation may include determining one or more high energy usage events were initiated during a peak energy usage time interval of a period of time, determining whether a non-peak energy usage time interval is within a threshold range of the peak energy usage time interval, when the non-peak energy usage time interval is within the threshold range of the peak energy usage time interval, postponing at least a portion of the one or more high energy usage event during the peak energy usage time interval, and automatically re-initiating the one or more high energy usage events during the non-peak energy usage time interval.
    Type: Grant
    Filed: July 31, 2019
    Date of Patent: October 7, 2025
    Assignee: West Technology Group, LLC
    Inventor: Santhosh Monappa Shetty
  • Patent number: 11968308
    Abstract: An apparatus includes a network interface and a processor. The network interface receives event data that identifies a content ID and a message authentication code. The content ID identifies a content within a webcast or a virtual event. The processor generates a content hash, at least in part based on the content ID. The network interface transmits a content request and receives the content. The content request identifies the content hash and the message authentication code.
    Type: Grant
    Filed: July 29, 2022
    Date of Patent: April 23, 2024
    Assignee: West Technology Group, LLC
    Inventor: Edward Yan
  • Patent number: 11936793
    Abstract: An apparatus includes a network interface and a processor. The network interface receives event data that identifies a content ID and a message authentication code. The content ID identifies a content within a webcast or a virtual event. The processor generates a content hash, at least in part based on the content ID. The network interface transmits a content request and receives the content. The content request identifies the content hash and the message authentication code.
    Type: Grant
    Filed: July 29, 2022
    Date of Patent: March 19, 2024
    Assignee: West Technology Group, LLC
    Inventor: Edward Yan
  • Patent number: 11861322
    Abstract: An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
    Type: Grant
    Filed: May 13, 2021
    Date of Patent: January 2, 2024
    Assignee: WEST TECHNOLOGY GROUP, LLC
    Inventors: Terry Olson, Mark L. Sempek, Roger Wehrle