Abstract: A method, system, and computer-readable medium for providing a full feature redundant interactive voice response system in a telecommunications system is provided. The interactive voice response system comprises an extendable system that provides fixed or variable part announcement playback to a calling party. A message is received from a service control point. The message includes an announcement identifier. A determination that an announcement including at least one variable part is to be played is made. Contents of the message are translated into a value for retrieving at least one variable part audio file from a data storage, and the at least one variable part audio file is retrieved. The interactive voice response system may also provide playback of announcements of multiple languages.

Abstract: A voice activated wireless locator service provides an interactive voice response system whereby a user is walked through a sequence of voice prompts to select a desired destination. Using either geo-coded information provided during the voice call or speech recognition of a shortcut phrase associated in a database with a street address, and using a locator service database, the system can provide spoken instructions using a text to speech engine, providing the name, location, and driving directions to one or more destinations matching the criteria provided by the user. Because the system uses speech recognition technology, it is particularly well suited for wireless access devices, such as cellular telephones, which are often used when a user is engaged in other activities, such as driving.