Abstract: A device and method for accumulating, storing, and accessing information collectively held by a corporation of people is disclosed. The information is categorized into core subjects having many linked secondary topics having many linked tertiary details. The information also includes pointers and links to information stored elsewhere, for example the Internet. The information is stored as objects containing an answer to an inquiry, the associated links, and actions to be taken. The objects acts as navigational aids to the user without dictating the user's navigation through the information. The invention includes a feedback system that encourages users to provide their reactions to information on the system. Thus, over time, the system will accumulate the best information available to a corporation in the collective knowledge of its employees.

Abstract: The present invention provides a navigational interface for Frequently Asked Question (FAQ) documents. Specifically, frequently asked questions and their answers and links are treated as part of objects in an object-oriented datamodel. The questions are sorted into selectable topics. Each question is also linked to a corresponding answer, and each answer is linked to appropriate other questions, answers, topics or external information. The topics, selected questions, selected answers and links are simultaneously viewable on a single graphical interface.