Abstract: A processor-implemented method for automatically determining a mismatch between a sentiment and a polarity of a life situation using an Artificial Intelligence (AI) model during a conversation with an AI chatbot is provided. The method includes (i) determining at least one sentiment of the user using a sentiment detecting AI model, (ii) predicting life situation from the conversation between the AI chatbot and the user using an intent recognition AI model, (ii) determining, a gravity and a polarity of the life situation using a life events scale, (iii) comparing the at least one sentiment of the user to the polarity of the life situation when the life situation is determined to the high gravity, and (iv) automatically determining the mismatch between the at least one sentiment of the user and the polarity of the at least one life situation of the high gravity situation.