Patents Assigned to XOEYE TECHNOLOGIES, INC.
  • Automated generation of condition state information for one or more machines, devices, or systems associated with service or repair events
    Patent number: 11995582
    Abstract: Examples related to facilitating the training, assessment, and dispatching of technicians to a customer location for at least the purpose of servicing or repairing machines, devices, or systems present at the customer location are presented. The technician can be selected for dispatch to the customer location by review of database information, including training information for the technician, among other things. While at the customer location, the technician can be provided with training information delivered via a training module, where such training material content can comprise written materials, photos, video, virtual assistance, remote assistance, games, or the like. The technician can generate videos or other collateral while at the customer location, which can be included for use in a library of training materials for subsequent use, or for other purposes.
    Type: Grant
    Filed: August 31, 2021
    Date of Patent: May 28, 2024
    Assignee: XOEYE TECHNOLOGIES, INC.
    Inventors: Adam Jaggers, C. Aaron Salow, Matthew Eby
  • AUTOMATED GENERATION OF CONDITION STATE INFORMATION FOR ONE OR MORE MACHINES, DEVICES, OR SYSTEMS ASSOCIATED WITH SERVICE OR REPAIR EVENTS
    Publication number: 20210398054
    Abstract: Examples related to facilitating the training, assessment, and dispatching of technicians to a customer location for at least the purpose of servicing or repairing machines, devices, or systems present at the customer location are presented. The technician can be selected for dispatch to the customer location by review of database information, including training information for the technician, among other things. While at the customer location, the technician can be provided with training information delivered via a training module, where such training material content can comprise written materials, photos, video, virtual assistance, remote assistance, games, or the like. The technician can generate videos or other collateral while at the customer location, which can be included for use in a library of training materials for subsequent use, or for other purposes.
    Type: Application
    Filed: August 31, 2021
    Publication date: December 23, 2021
    Applicant: XOEye Technologies, Inc.
    Inventors: Adam Jaggers, C. Aaron Salow, Matthew Eby
  • Training and management of technicians in the service or repair of machines, devices, or systems
    Patent number: 11113987
    Abstract: Examples related to facilitating the training, assessment, and dispatching of technicians to a customer location for at least the purpose of servicing or repairing machines, devices, or systems present at the customer location are presented. The technician can be selected for dispatch to the customer location by review of database information, including training information for the technician, among other things. While at the customer location, the technician can be provided with training information delivered via a training module, where such training material content can comprise written materials, photos, video, virtual assistance, remote assistance, games, or the like. The technician can generate videos or other collateral while at the customer location, which can be included for use in a library of training materials for subsequent use, or for other purposes.
    Type: Grant
    Filed: May 20, 2020
    Date of Patent: September 7, 2021
    Assignee: XOEYE TECHNOLOGIES, INC.
    Inventors: Adam Jaggers, C. Aaron Salow, Matthew Eby