Patents Assigned to Z21 Labs, Inc.
  • Automatic evaluation of recorded interactions
    Patent number: 11763242
    Abstract: Automatic evaluation of recorded interactions is disclosed, including: detecting a plurality of signals in an interaction; combining at least a subset of the plurality of signals using a prescribed set of operators into a combined signal; and determining whether an event criterion has been met with respect to the interaction based at least in part on the combined signal.
    Type: Grant
    Filed: May 5, 2022
    Date of Patent: September 19, 2023
    Assignee: Z21 Labs, Inc.
    Inventors: Jithendra Vepa, Jason Turpin, Ayush Kumar, Amrit Dhaliwal, Akshay Kalyani Kore