Abstract: According to an aspect of the present disclosure, a healthcare system retrieves multiple parameters relating to a patient from different databases, the parameters including current and historical data relating to the patient. Upon receiving symptoms of a medical problem of the patient, the healthcare system determines based on the symptoms and the multiple retrieved parameters, recommendations to assist in the triage of the patient and provides the recommendations to a healthcare provider to assist in the triage of the patient. Accordingly, the healthcare system is configured to aid triage management by the healthcare system.

Abstract: According to an aspect of the present disclosure, a healthcare system receives a request to initiate a chat in relation to a patient, identifies healthcare providers having responsibility for the patient, and provides a chat session with the identified healthcare providers as participants. Upon receiving a command (requesting information on the patient) during the chat session, the healthcare system retrieves an electronic medical record (EMR) of the patient and sends the EMR to the participants of the chat session. In one embodiment, the command does not specify the identifier of the patient in the chat session. In another embodiment, when an external EMR system maintains EMRs of the patient, the healthcare system retrieves the EMR of the patient from the EMR system without requiring the participant to manually authenticate after specifying the command. Accordingly, the healthcare system is configured to facilitate collaboration among healthcare providers.