Abstract: Concepts and technologies are disclosed herein for communications network security for handling proxy voice calls that employ a voicebot. According to one aspect disclosed herein, a call handling system can intercept, from a communications network, a call request that is directed to a called target device. The call handling system can determine that the call request was generated by a voicebot on behalf of a user equipment. The call handling system can suspend the call request from being routed to the called target device. The call handling system can generate a voicebot confirmation request that identifies the voicebot and the user equipment. The call handling system can provide the voicebot confirmation request to the called target. The call request can be suspended while the voicebot confirmation request is provided to the called target device.

Abstract: A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

Abstract: Systems, methods, and devices for establishing communications sessions with contacts are disclosed. In some embodiments, a first request may be received from a first device. The first request may be to communicate with a contact name. A user account associated with the first device may then be identified, and a contact list associated with the user account may be accessed to determine contacts associated with the contact name. Based on the contact list, a first contact and a second contact associated with the contact name may be identified. It may be determined, from memory, that the first contact is a first preferred contact. However, based on an intervening event, the second contact, rather than the preferred contact, may be selected for communicating with the contact.

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

Abstract: A method and an apparatus for processing voice data. A specific implementation of the method includes: receiving voice data sent by a user terminal; extracting a voiceprint characteristic vector in the voice data; matching the voiceprint characteristic vector with a registered voiceprint vector prestored by the user, and generating a matching degree between the voiceprint characteristic vector and the registered voiceprint vector; determining whether the matching degree is greater than or equal to a preset update threshold; and updating the registered voiceprint vector by using the voiceprint characteristic vector and the voice data in response to determining that the matching degree is greater than or equal to the preset update threshold. This implementation enhances accuracy of a registered voiceprint vector of a user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: A method may include obtaining, at a device, a first input that results in audio playback of a first stored message and establishing a network connection between the device and a remote transcription system. The method may include directing audio of the first stored message to the remote transcription system and obtaining transcriptions of the audio from the remote transcription system during playback of the first stored message. The method may include maintaining the network connection after playback of the first stored message and obtaining a second input that results in audio playback of a second stored message. The method may include directing audio of the second stored message to the remote transcription system and obtaining transcriptions of the audio from the remote transcription system during playback of the second stored message. The method may include obtaining an indication to terminate the network connection and terminating the network connection.

Abstract: An example method includes providing third party access to listen to a call and the ability to inject audio into an isolated audio portion of the call by using a switch controller within a mobile virtual network operator (MVNO) platform. The switch controller can to separate a call into multiple audio portions. The example method can further include collecting and warehousing call metadata and providing access to isolated audio portions via an external database, web object, API, etc.

Abstract: A call screening computing system is described that is configured to perform voice captcha and real-time monitoring of calls into a contact center of an organization. The call screening computing system includes a chat bot configured to operate as an AI-based call screener. The chat bot is configured to perform voice captcha by sending a random question to a user device placing a call into the contact center, and analyzing the received answer to determine whether a user of the user device is human or a robot. The chat bot is configured to, based on the user being human, determine whether the user is a legitimate customer of the organization by generating and presenting authentication challenges to the user device. The chat bot may be configured to monitor and interact with a conversation between the user and an agent of the organization during the call into the contact center.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

Abstract: A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items.

Abstract: Described is an echo cancellation method including buffering the at least one frame of a first voice signal, the at least one frame of the first voice signal including an echo signal, when the at least one frame of signal is preprocessed, separately obtaining, in a first timing period, the at least one frame of the first voice signal from a buffer and at least one frame of a reference signal matching the at least one frame of first voice signal from a reference signal queue, so that an estimated latency value, between each frame of first voice signal and a corresponding reference signal, remains within a preset range, performing echo cancellation processing on the echo signal in the at least one frame of first voice signal using the at least one frame of reference signal, to obtain a second voice signal, and outputting the second voice signal.

Abstract: This disclosure describes techniques for establishing a voice authentication credential for an authenticated user of a mobile device. In one example, a system comprises an IVR system and a computing system, where the computing system comprises processing circuitry configured to: receive, over a network, authentication data from a mobile device; authenticate, based on the authentication data, a user operating the mobile device; output, over the network and to the mobile device, instructions for communicating with the IVR system; after outputting the instructions, receive, from the IVR system, information indicating that the mobile device, operated by the user, has contacted the IVR system; communicate with the IVR system to authenticate the user of the mobile device, receive, from the IVR system, a voiceprint created by the user of the mobile device; store the voiceprint as an authentication credential for the user of the mobile device.

Abstract: When a new communication is received at a server, the system can generate machine readable data pertaining to the communication, e.g., a transcript for the communication. Using the transcript, the system can utilize natural language processing techniques to find at least one request in the communication. The system can search summaries of prior communications, and if there is a communication including a similar request, the system can display a record of the prior communication.

Abstract: An effective and simple psychoacoustic bass generation system generates a harmonic signal having inter-modulation controllable to remain below a threshold level and includes a high-pass filter configured to pass harmonics which are reproducible with fidelity by the loudspeaker or other transducer and a loudness matching block configured to compensate the loudness of the desired harmonics to match the loudness of the original signal.

Abstract: A handheld portable electronic device (HPED) designates a sound localization point (SLP) for binaural sound. A digital signal processor (DSP) processes the sound with head-related transfer functions (HRTFs) to generate the binaural sound. A wearable electronic device (WED) displays a sphere that includes the SLP.

Abstract: A system is provided for limiting distortion of an audio speaker. The system includes a first lowpass filter circuitry that is configured to receive a system input signal and generate a first lowpass filtered output signal. The system also includes a first limiter circuitry that is configured to limit the first lowpass filtered output signal. Limiting the first low pass filtered output signal includes reducing an amplitude of the first lowpass filtered output signal below a first predetermined threshold value, thereby to generate a first limited output signal. A second lowpass filter circuitry is configured to receive the first limited output signal and to generate a second lowpass filtered output signal.

Abstract: This disclosure describes, in part, techniques for establishing network-based data communications (e.g., voice calls, video calls, etc.) between a user device of a user and a remote device of another user, and transitioning the data communications to a different user device of the user based on various types of information. In some examples, the user devices may be located in one or more environments of the user, and the data communications may be transitioned between the user devices based, at least in part, on a location of the user in the environment(s) relative to the multiple devices. For instance, if a user device is performing data communications with the remote device, but it is determined that the user has moved into a closer proximity to another user device, the performance of the data communications may be transitioned to the other user device to which the user is in closer proximity.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.