Abstract: A system to be used in fixed and mobile telephone networks, based on telephone set types (1), (3) and (8) that have the capacity of storing in a memory (21) a number of carrier identification codes organized in table form (36) and of performing the automatic selection of the least cost carrier to route a call initiated by the user. Such telephone sets also capable of connecting periodically and automatically to an information provider (6) that contains a users database (9) and a tariffs database (10), both permanently updated, for the purpose of keeping updated the information stored in memory (21). All the processing to determinate the least cost route is performed at the information provider (6) and information is sent to the user's telephone set (1), (3) and (8) on demand.

Abstract: A system and method for processing a user inquiry. The method includes receiving a user inquiry, sending a first request for user information to a first database, providing the user information from the first database, and selecting a first agent. The first agent has a desirable set of skills and is available. Additionally, the method includes sending the user information to the selected first agent with a first web browser and sending the user inquiry to the selected first agent in response to a first signal indicative of a first consent from the selected first agent within a predetermined period of time.

Abstract: Voice/text/image commercial information generating method and device during a communication is on wait.

Abstract: This telephone directory assistance system accepts a request for a telephone number of a registrant, and judges whether the registrant is registered in a telephone number data base. When the registrant is registered in the telephone number data base, the telephone directory assistance system judges whether a message from the inquirer is transmitted to the registrant without informing the telephone number to the inquirer based on a telephone number disclosing condition registered in the telephone number data base. Then, in a case of transmission, the inquirer is caused to input a message and the inputted message is informed to the registrant.

Abstract: A method for providing a telephony service, the method including coupling an interface device directly between a network switch of a public intelligent network and a computer telephony integration server, the network switch being coupled to a service switching function device having service switching functionality; at the interface device, handling call handling messages between the service switching function device and the computer telephony integration server.

Abstract: A next-generation network utilizes a three-tier, cascading fault approach to providing emergency stand-alone (ESA) switching in a circuit-to-packet (C2P) network. Calls that are placed to destination numbers which are connected to the same local network device are completed even when connectivity with a community network level has been interrupted, while calls that are placed to destination numbers which are connected to the same community are completed even when connectivity with a gateway media controller has been interrupted.

Abstract: A dialer for managing outgoing contacts is provided that includes a contact filtration agent 144 operable to retrieve presence information associated with a party to be contacted and determine, based on the presence information, whether or not to contact the party and, if so, when and where to contact the party.

Abstract: A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic call assistant (12) being provided to a first communication unit (2) and a second electronic call assistant (14) to a second communication unit (4), the first electronic call assistant (12) having access to a distinct first database (36), the second electronic call assistant (14) having access to a distinct second database (38), wherein the first (12) and second (14) electronic call assistants share a common database (40).

Abstract: A method for implementing a cutover of a subscriber telephone line from a telephone line of a first exchange to a telephone line of a second exchange, includes the following steps: providing a controllable switch that is operative, in response to a control signal, to couple the subscriber telephone line to either the telephone line of the first exchange or the telephone line of the second exchange; providing a controller, coupled with at least one of the telephone line of the first exchange and the telephone line of the second exchange, for producing the control signal, coupled to the switch, upon receiving a predetermined signal over said at least one of the telephone line of the first exchange and the telephone line of the second exchange; initially setting the switch to couple the subscriber telephone line to the telephone line of the first exchange; and sending the predetermined signal over at least one of the telephone line of the first exchange and the telephone line of the second exchange, whereby the

Abstract: A radio communication module accommodated in an image information input/output device capable of carrying out communication by varying a send output power to a plurality of mobile radio terminals located away from the image information input/output device through arbitrary distances respectively. A distance calculation module calculates a distance of each of the mobile radio terminals from a send-output power value of the radio communication module which is making communication with each of the mobile radio terminal. A mobile radio terminal control module manages identification information and user information specifying each the mobile radio terminal, and the distances and time calculated by the distance calculation module. An interval timer periodically makes communication with each the mobile radio terminal and calculates the distance.

Abstract: A data processing apparatus is coupled to receive call data records from a telephone network (4), for example an SS7 network. The apparatus (1) receives data records of different types having different formats. For each different type of data record, the apparatus (1) has a library (9, 10, 11 ) of type-specific functions associated with the particular type of data record. The apparatus (1) also has a set (8) of common functions available which contains functions that can be utilized for all types of data records, and for managing the system. Instructions are received by the apparatus (1), which indicate which type or types of data records are to be received and which functions are to be carried out on the data records. The apparatus (1) then creates a function list of the particular functions that are to be carried out before executing the particular functions on the received data records and then storing the processed records in a database (12, 13, 14).

Abstract: A broadband address of a first subscriber is identified and communicated to a second subscriber in a first communication system using an SMS data enabled cellular system or call origination set up messaging. If authorization is given by the second subscriber, the broadband address of the second subscriber is delivered to the first subscriber by the first communication system, whereby the first and second subscribers have exchanged their respective broadband addresses over a first communications system where the broadband addresses are utilized for broadband communications over a second communication system.

Abstract: Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e.g., enhanced calling service such as call forwarding or three-way calling) is being employed, to collect data with respect to a call, and the like.

Abstract: Embodiments of the invention relate to a method, system, and storage medium for providing web-based quality assessment, tracking, and reporting services for call monitoring. The method includes providing quality assessment services relating to call monitoring by presenting a call monitor form template over a web-based network to a call monitor system in response to a request to evaluate a call representative. The call monitor form template contains data entry fields for identifying a call being monitored, a customer initiating the call, and a call representative receiving the call. The call monitor form template also includes initiatives and scoring data fields for receiving evaluation data from the call monitor system. The method further includes receiving a completed call monitor form over the web-based network, and making the completed call monitor form accessible to authorized individuals over the web-based network. Other embodiments include a system and a storage medium.

Abstract: An intelligent system for choosing selection schemes to be tried in a predetermined order for determining the location of a wireless mobile client, including retrieving a last known position record from a cache, checking serving network capability, choosing an initial selection scheme according to parameters including at least the required response time and the requested location method, including a method employing navigational satellites, attempting to retrieve a current position record, trying successive untried selection schemes in turn according to a predetermined algorithm if no current position record has been retrieved, and returning the current position record and updating the last known position record, or returning an error if no current position record has been retrieved, and returning the last known position record if an error has been returned, the last known position record exists in the cache and the last known position record has not expired.

Abstract: An improved decoding and processing system is provided for advanced determination and display of geographic information to a called party relating to the call origination party. The improved system comprises a receiving means to receive the calling number delivery (CND) message from a local central office (CO) switch or mobile station switching center; a microcontroller storage and retrieval device containing a data base library for selectively determining the corresponding geographic information such as city and/or state by matching the area code and/or local exchange number received from the call origination party; and a readout device for displaying the city and/or state of the incoming call. Preferably, the system includes capability to automatically update the data base library of the storage and retrieval device as new area codes and/or local exchanges are subsequently assigned.

Abstract: A method and system for participant control of privacy during a multiparty communication session includes receiving a request from a first participant to a multiparty communication connection for a sidebar between the first participant and a second participant to the multiparty communication connection. The sidebar is provided by at least substantially eliminating voice streams generated by the first participant and the second participant from conference output streams generated for a set of remaining participants to the multiparty communication connection.

Abstract: A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.

Abstract: A client terminal 201 comprises a presence provider 222 which sends information on a user's location to a presence server 110, a space modeling means 221 which calculates the user's location in a virtual space, an audio renderer 216 which controls sound effects based on the user's location in the virtual space, a graphics renderer 219 which generates image data based on the user's location in the virtual space, and a policy session control unit 223 which controls a communication session, to realize conversations between a plurality of users utilizing the virtual space.

Abstract: A Service Control Point (SCP) has a call list associated with the main telephone number of a called party. When a calling party attempts to contact the called party by calling the main number, but cannot reach the main number, a Service Switching Point (SSP) fires a trigger. One trigger is a T_No_Answer trigger, which is fired in response to a call to the main number that is not answered within a predefined number of rings. Another trigger is a T_Busy trigger that is fired in response to a call to the main number that is made when the main number is busy. Each trigger causes the SCP to access the call list and to cause the SSP to ring an alternative telephone number associated with the main telephone number. If this attempt to reach the called party also fails, then the SSP again fires the trigger and an attempt is made to connect the calling party to the next number on the call list.