Abstract: In an approach for providing tagging for problem resolution that works across multiple collaboration channels, a processor receives an indication of a problem statement. A processor monitors a collaboration channel for a new tag. A processor analyzes the new tag to determine a type of tag. A processor sends a notification of the new tag to the collaboration channel. A processor stores the new tag to a database of tags. A processor forms a cluster of correlated tags. A processor sends a notification of the cluster of correlated tags and a recommended action. A processor monitors the collaboration channel for an information request. A processor matches the information request with at least one tag in the database. A processor sends a notification of matches of the information request with the at least one tag found to the collaboration channel. A processor updates the tags with received information.
Type:
Grant
Filed:
November 23, 2015
Date of Patent:
June 19, 2018
Assignee:
International Business Machines Corporation
Inventors:
Pritpal S. Arora, Bijo S. Kappen, Gopal S. Pingali