Abstract: An algorithm system and method is disclosed. In one embodiment, a method includes selecting an algorithm to calculate a demand factor for each job in a job list requiring a demand factor calculation, calculating the demand factor using the selected algorithm, and assigning the calculated demand factors to the corresponding jobs in the job list. The calculating demand factor using the selected algorithm includes utilizing data associated with a job in the job list to calculate the demand factor using the selected algorithm. For example, the data includes aging data of the jobs, job status data, and client priority data of the job.

Abstract: A resource management system includes a work plan builder module configured to build work plans for workers. The work plan builder module is configured to allow each worker to specify, for each of a plurality of different time periods, one of a plurality of different activities that the worker plans to perform during that time period. The work plans built by the work plan builder module are stored in a computer-accessible memory.

Abstract: A business wishes to improve its capabilities by developing and sustaining its communities of practice. A business model is provided having components and attributes for various levels of each component. The community is assessed based on the attributes. A community development roadmap is developed of activities for improving the level of the community. Funding is negotiated to carry out the activities, and the community is subsequently reassessed.

Abstract: A client-server based system for building and executing flows (i.e., interconnected systems of algorithms). The client allows a user to build a flow specification and send the flow specification to the server. The server assembles the flow from the flow spec and executes the flow. A flow may be configured to analyze the impact (e.g., the financial impact) of a number of uncertainties associated with a plurality of assets. Uncertainty variables are used to characterize the uncertainties associated with the assets. An uncertainty variable associated with one asset may be functionally dependent on an uncertainty variable associated with another asset.

Abstract: Embodiments of the present invention relates to a method, apparatus and computer program product for processing, analyzing and/or display data related to performance metrics, for example, predicted performance metrics. In some embodiments, the apparatus includes one or more computers, a user input device(s), and a display device(s). In some embodiments, the one or more computers are operative, to compute, from historical KPI-related data, predicted future KPI-related behavior. In some embodiments, the display device is operative to display indications of predicted KPI values and/or predicted influencer values and/or a predicted future influencer-ranking-hierarchy and/or calculated deviating influencer values and/or one or more of the deviating future KPI values. In some embodiments, one or more user input devices are configured to receive indications of user-proposed influencer values and/or any other relevant data.

Abstract: Schedulers, Planners, and Maintenance Supervisors in an Industrial facility can use the user interface of the present invention to extremely quickly move work order schedules, status planning, and manage resources. Additionally, key performance indicators or metrics on performance on how well the organization is doing is also cumbersome if not impossible in the current practice in these industrial organizations. The variables of this management include worker, crew, Work Order, Dates, Planning Status, planner, dates, etc. (see tech manual and summary sheets). The invention operates by interfacing with the Computerized Maintenance Management System (CMMS) database in a thoroughly interactive process. The local program constructs a parallel database and reads and feedbacks to the CMMS database frequently to stay current and accurate.

Abstract: Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.

Abstract: A computer implemented method, apparatus, and computer usable program product for optimizing loss leader merchandizing. The process parses event data to identify physical patterns of customer behavior, wherein the event data is derived from a continuous video stream captured at a retail facility, and associates the physical patterns of customer behavior with customer profile data to form dynamic customer profiles. The process then analyzes the dynamic customer profiles to identify types of customers and presents marketing incentives for a set of loss leader items to customers of a selected customer type, wherein the set of loss leader items are selected based on the dynamic profiles.

Abstract: Efficient heuristic methods are described for approximating the optimal leader strategy for security domains where threats come from unknown adversaries. These problems can be modeled as Bayes-Stackelberg games. An embodiment of the heuristic method can include defining a patrolling or security domain problem as a mixed-integer quadratic program. The mixed-integer quadratic program can be converted to a mixed-integer linear program. For a single follower (e.g., robber or terrorist) scenario, the mixed-integer linear program can be solved, subject to appropriate constraints. For embodiments applicable to multiple follower situations, the relevant mixed-integer quadratic program and related mixed-integer linear program can be decomposed, e.g., by changing the response function for the follower from a pure strategy to a weighted combination over various pure follower strategies where the weights are probabilities of occurrence of each of the follower types.

Abstract: Combining multiple objective functions to perform algorithmic problem solving is described. A first algorithm performs processing on a complex problem and generates multiple solutions to the problem. One or more solutions as generated by the first algorithm are send to one or more additional algorithms for further processing of complex sub-problems bounded by the first algorithm. The solutions to the first algorithm are used as input to the additional algorithms, where those solutions include at least one boundary condition under which the additional algorithms process the sub-problems. Ultimate solutions satisfy boundary conditions of the first algorithm, and all conditions of the additional algorithms. Algorithms may be executed in combinations of parallel and/or sequential operation to generate a final solution considering multiple different sub-problems to the complex problem.

Abstract: A system for internet-based procurement of non-cataloged goods and services based upon qualified resumes includes a human resources procurement server, an associate vendor terminal, and a hiring manager terminal. The associate vendor terminal is connected to the human resources procurement server. The hiring manager terminal is connected to the human resources procurement server. The human resources procurement server receives at least one job request from the hiring manager terminal. The human resources procurement server also receives at least one qualified resume from the associate vendor terminal and forwards the qualified resume to the hiring manager terminal for review.

Abstract: Systems and methods provide access to features of a business management application at a contextually relevant locations within a global workflow. The system gathers data from various application features and user preferences and generates a global workflow diagram reflecting these data. The system and method provide contextual access to various features of the business management application, by way of nodes associated with their contextual location within the global workflow, allowing the user to view the information in its relevant context.

Abstract: Disclosed herein are systems and methods for forecasting with model-based PDF (probability density function) estimates. Some method embodiments may comprise: estimating model parameters for a time series, calculating a PDF for the time series, and generating a forecast from the PDF. The model parameters may comprise a variance for a hidden noise source, and the PDF for the time series may be based at least in part on an estimated variance for the hidden noise source.

Abstract: A computer-implemented method and system for assisting in the intermediation of realtime meetings, including telephone calls and face to face meetings. A user informs his system that he wishes to, for example, make a telephone call. The system sends a request for a realtime meeting to the specified target. Both the target and the requester queue the request. When both the requester and the target are mutually available, the realtime meeting can take place. Some embodiments cause this to happen automatically, some prompt the user to take action, such as dialing the telephone.

Abstract: A user interface for building a componentized workflow model. Each step of the workflow is modeled as an activity that has metadata to describe design time aspects, compile time aspects, and runtime aspects of the workflow step. A user selects and arranges the activities to create the workflow via the user interface. The metadata associated with each of the activities in the workflow is collected to create a persistent representation of the workflow. Users extend the workflow model by authoring custom activities.

Abstract: Processes and software are provided for eliminating sources of maintenance losses in machine intensive environments such as manufacturing, processing and assembly plants. The processes and software include creating financial and work order metrics to trend maintenance variables, a process for creating work orders, a process for using alarms for integrating measurement technologies and spare parts, a process for managing repair and replacing activities and projects by improving documenting and communicating processes while involving users such as executives and senior managers.

Abstract: A method and apparatus are presented with which to conduct information surveys. Contemporary methods of accessing and exploiting information resources, including search techniques and category browsing, have become less effective and efficient at these tasks due to the growing infoglut and the widening knowledge gap between the content, structure, and navigational paths of information resources on the one hand, and what users know and desire of these on the other. The information survey method and apparatus disclosed herein enables a user to survey information in order to rapidly discover the area of the information resource that is most useful to them, the survey niche, and evaluate the knowledge and information found there.

Abstract: A Global Resource Staffing Migration Analysis Resource Tool (GR SMART), which automates the global resource solution development process, including automation of global resource migration staffing and non-labor cost elements solution). GR SMART is a software utility executed by a data processing system to generate migration staffing plans and associated non-labor cost elements using minimal amounts of high level account information and baseline staffing models. Using GR SMART, users are able to override all key solution data elements to tailor (or customize) the solution to suit individual account needs. The users are also able to iteratively improve on a previous GR SMART generated solution as additional detail becomes available from the customers during the course of the sales engagement cycle.

Abstract: A system for customer care complexity management is disclosed that comprises a processor, a customer care index forecast module, and a project launch capability assessment and threshold module. The customer care index forecast module establishes a customer care index forecast model based on a plurality of historical customer care data and a plurality of historical performance metrics data. The customer care index forecast module also forecasts a customer care index using the established customer care index forecast model and a plurality of projected performance metrics data. The project launch capability assessment and threshold module identifies a number of projects to be launched in a current project launch plan based on the forecast customer care index and a pipeline project complexity index for the project launch plan. The project launch capability assessment and threshold module also identifies an adjustment to the project launch plan.

Abstract: A method, system, computer program product, and computer program storage device for determining an assignment of a task to a consultant is disclosed. The method, system, computer program product, and computer program storage device determine the assignment based not only on availability and skill set, but also based on an estimated impact on the emotional state and the physical state of consultants.