Patents Examined by Gerald D Gauthier
  • Patent number: 8077836
    Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.
    Type: Grant
    Filed: July 30, 2008
    Date of Patent: December 13, 2011
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventor: Mazin Gilbert