Patents Examined by Gerardo Aaque, Jr.
  • Premises enabled mobile kiosk, using customers' mobile communication device
    Patent number: 10375244
    Abstract: A contact center is provided that can service customers on premises via a mobile kiosk. The mobile kiosk may be carried by the customer or by an on-site customer service representative. The mobile kiosk may be enqueued in the contact center contact queue such that enhanced customer service can be provided through interfacing with the enterprise database, vendor databases, as well as assigning an appropriately skilled contact center agent to the customer contact.
    Type: Grant
    Filed: August 6, 2008
    Date of Patent: August 6, 2019
    Assignee: Avaya Inc.
    Inventors: Deborah Hill, Sarah H. Kiefhaber, Joylee E. Kohler, Katherine A. Sobus, Rodney A. Thomson