Abstract: System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.

Abstract: A complaint resolution system, also referred to as a disputes system, enables registered consumers to file a complaint against a merchant. During complaint preparation, the disputes system advises the consumer of relevant cases and other information, allows the consumer to vent their emotions, and prepares a well-formed complaint on behalf of the consumer. After the consumer approves filing of the complaint, the complaint is compared with the merchant's stored business rules. If the merchant's solution for the problem and the consumer's desired solution match, then the disputes system automatically forms an agreement. The disputes system monitors compliance with the agreement by the merchant and consumer.

Abstract: A browser-based tee time posting system for use by golf courses to post available tee times to a tee time reservations hub for reservation by golfers accessing the hub. The system includes a hub web server adapted to serve web pages and to accept time slot information from a golf course user via a browser. Golf course users each with a web browser at respective network nodes request time slot information from the system, receive web pages served by the hub web server in response, and provide time slot information to the hub web server. Golf course users, such as course pro shop employees, may thus autonomously provide updated tee time availability information to the system hub, and the system hub thus need not be burdened with tee time update tasks. The system may generate a simple check box or radio button interface so that the golf course user may easily select and de-select tee times for that course. The system may enable the course user to generate an input template for subsequent use by that course user.

Abstract: A system for performing dispute resolution comprising a computer, a communications link between the computer and the Internet and an active issue database, accessible by the computer, containing a plurality of issue files and corresponding voting forms. The system also includes issue presentation software executing on the computer for retrieving issue files and corresponding voting forms from the active issue database and presenting the issue files and corresponding voting forms to users over the communications link. The system further includes vote processing software executing on the computer for receiving the completed voting forms submitted by users over the communications link, updating the issue files in the active issue database to reflect the completed voting forms, and presenting vote tallies to users over the communications link.