Patents Examined by Kira Nguyen
  • Patent number: 10453073
    Abstract: Methods and systems for providing customer support in response to support communication are disclosed. Such communications may be structured or unstructured, and unstructured communications may be subject to further processing. A determination is made at least as to one or more relevant support classes, as well as to whether further support action(s) should be initiated. When determined that at least a further support action should be initiated, aspects of the support action may be determined and initiated.
    Type: Grant
    Filed: October 27, 2015
    Date of Patent: October 22, 2019
    Assignee: Amazon Technologies, Inc.
    Inventor: Mahendra M. Chheda
  • Patent number: 10453074
    Abstract: A user may respond to a request of another user by entering text, such as a customer service representative responding to a customer. Suggestions of resources may be provided to the responding user to assist the responding user in providing a response. For example, a resource may provide information to the responding user or allow the responding user to perform an action. Previous messages between the two users and other information may be used to select a resource. A conversation feature vector may be determined from previous messages, and feature vectors may be determined from the resources. The conversation feature vector and the feature vectors determined from the resource may be used to select a resource to suggest to the responding user.
    Type: Grant
    Filed: September 1, 2016
    Date of Patent: October 22, 2019
    Assignee: ASAPP, INC.
    Inventors: Gustavo Sapoznik, Shawn Henry
  • Patent number: 10438301
    Abstract: Example embodiments disclose systems and methods for providing a property profile for a property. The disclosed systems and methods enable receiving, via a network at a social home buying system, identifying data from a mobile device, receiving location data, via a network at a social home buying system, from the mobile device, retrieving property data from a property information database that stores information about the property based on the at least one of the identifying data and location data, creating a property profile based on the property data, identifying data, and location data, storing the property profile in a property profile database, and providing the property profile via a network to a social networking site.
    Type: Grant
    Filed: March 14, 2014
    Date of Patent: October 8, 2019
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Mitchell H. Ruebush, Chirine Boukarroum, Bryan Chad Hobgood
  • Patent number: 10431083
    Abstract: A terminal side control device that executes processing for instructing travel of a vehicle to a driver on the basis of a travel permission section assigned thereto by a control server. The terminal-side control device includes: a remaining distance calculation unit that calculates a travel permission remaining distance on the basis of the present position of the own vehicle acquired from a position calculation device and the travel permission section; an upper limit speed calculation unit that calculates an upper limit speed of the own vehicle in the travel permission section on the basis of the travel permission remaining distance calculated by the remaining distance calculation unit; and a display control unit that causes a terminal side display device to output and present to the driver the upper limit speed calculated by the upper limit speed calculation unit and predetermined warning information corresponding to the upper limit speed.
    Type: Grant
    Filed: January 12, 2016
    Date of Patent: October 1, 2019
    Assignee: Hitachi Construction Machinery Co., Ltd.
    Inventors: Tomoyuki Hamada, Hidefumi Ishimoto
  • Patent number: 10423990
    Abstract: An email payment gateway may be configured to send emails to potential donors. The emails may include mailto hyperlinks. Each mailto hyperlink may be associated with one or more fundraising campaigns, and each mailto hyperlink describes an email message that may be generated when that hyperlink is selected. When a mailto hyperlink is selected, the generated email message may include one or more parameters related to the fundraising campaign associated with the hyperlink, such as an identifier of the fundraising campaign, donor identity or donation amount. The generated email message may then be transmitted to the email payment gateway. The email payment gateway may receive the message and, based on the parameters in the received message, process the donation on behalf of the donor.
    Type: Grant
    Filed: July 7, 2017
    Date of Patent: September 24, 2019
    Assignee: SWOOP IP HOLDINGS LLC
    Inventor: John P. Killoran, Jr.
  • Patent number: 10391889
    Abstract: A system for controlling a seat of a vehicle includes a relax mode to ensure ride quality to a passenger seated on a rear seat and sequentially drive respective electrically-powered portions of the rear seat to positions to secure the ride quality, a monitor mode to sequentially drive the respective electrically-powered portions of the rear seat so as to view a monitor apparatus primarily attached to a rear surface of a front seat, a reading mode to sequentially drive the respective electrically-powered portion of the rear seat so as to allow the passenger to perform reading by using a lighting lamp attached to a rear seat region, and a return mode to sequentially drive the respective electrically-powered portions of the front seat and the rear seat to positions just before moving the front seat and the rear seat to predetermined standard portions or the positions of the respective modes.
    Type: Grant
    Filed: November 2, 2016
    Date of Patent: August 27, 2019
    Assignees: Hyundai Motor Company, Kia Motors Corporation
    Inventors: Mi-Sun Kwon, Sang-Do Park, Hoon-Bok Lee, Ji-Hee Han, Sang-Woo Park, Cheol-Joo Kim, Sang-June Lee
  • Patent number: 10394543
    Abstract: Embodiments of the present invention address deficiencies of the art in respect to state awareness of a non-live object, and provide a method, system and computer program product for lifecycle model instance objectification of a non-activity object in an activity thread. In one embodiment of the invention, a method for lifecycle model instance objectification of non-activity objects in an activity thread can be provided. The method can include rendering an activity thread within an activity map for an activity-centric collaborative tool, creating an instance of a lifecycle model, and objectifying a non-activity object in the activity thread with the lifecycle model instance. Additionally, a status decorator can be displayed for the lifecycle model instance in association with the non-activity object in the activity map.
    Type: Grant
    Filed: December 7, 2006
    Date of Patent: August 27, 2019
    Assignee: International Business Machines Corporation
    Inventors: Michael Muller, Andrew L. Schirmer, Paul B. Moody
  • Patent number: 10380551
    Abstract: Disclosed are systems, methods, and non-transitory computer-readable storage media for implementing mixed collaboration teams. In some embodiments, a user of a content management system can create a team account within the content management system. The team account can be allocated resources of the content management system that allow team members to collaborate on content items (e.g., files, documents, etc.) managed by the content management system. The team can be allocated licenses to use the resources and the licenses can be allocated to team members. The team can be a mixed team including licensed and unlicensed members. Licensed members can have a higher level of access to the team resources than unlicensed members. The team administrator can manage licenses allocated to team members. The team administrator can have different privileges with respect to licensed and unlicensed team members.
    Type: Grant
    Filed: December 31, 2015
    Date of Patent: August 13, 2019
    Assignee: Dropbox, Inc.
    Inventors: Pranav Piyush, Zach Johnston, Pradhdeep Gill, Ian Mendiola, Alexander Shtuchkin, Iolanthe Chronis
  • Patent number: 10380655
    Abstract: An email payment gateway may be configured to send emails to potential donors. The emails may include mailto hyperlinks. Each mailto hyperlink may be associated with one or more fundraising campaigns, and each mailto hyperlink describes an email message that may be generated when that hyperlink is selected. When a mailto hyperlink is selected, the generated email message may include one or more parameters related to the fundraising campaign associated with the hyperlink, such as an identifier of the fundraising campaign, donor identity or donation amount. The generated email message may then be transmitted to the email payment gateway. The email payment gateway may receive the message and, based on the parameters in the received message, process the donation on behalf of the donor.
    Type: Grant
    Filed: July 7, 2017
    Date of Patent: August 13, 2019
    Assignee: SWOOP IP HOLDINGS LLC
    Inventor: John P. Killoran, Jr.
  • Patent number: 10372140
    Abstract: A moving robot is provided. The moving robot includes a body, first and second driving wheels configured to move the body, first and second caster wheels installed movably, first and second sensors configured to respectively detect a rotation angle of the first caster wheel and a rotation angle of the second caster wheel with respect to a predetermined direction axis, and a controller configured to control driving of a driving wheel according to the rotation angles. The controller calculates an average rotation angle by using the rotation angles detected by the first and second sensors and controls driving of the driving wheel by using the calculated average rotation angle.
    Type: Grant
    Filed: April 21, 2017
    Date of Patent: August 6, 2019
    Assignee: LG ELECTRONICS INC.
    Inventors: Changhwa Sun, Kyuchun Choi
  • Patent number: 10351168
    Abstract: When a steering operation by a driver intervenes during autonomous driving of a vehicle, the intervention operation is fully reflected and a feeling of strangeness and a feeling of discomfort that may be given to the driver are reduced. In order to attain this, an ECU of an electric power steering apparatus includes: a steering angle control section 200 to which a steering angle command value is input to control a steering angle; an assist control section 147 to which an assist map gradual change gain is input to output an assist control output gradual change gain; and a switching determination/gradual change gain generating section 145 that generates a gradual change gain, by which steering angle control output and assist control output are multiplied, and multiplies the gradual change gain to make a switching determination between a steering angle control mode by the steering angle control section 200 and an assist control mode by the assist control section 147.
    Type: Grant
    Filed: July 25, 2017
    Date of Patent: July 16, 2019
    Assignee: NSK LTD.
    Inventor: Takahiro Tsubaki
  • Patent number: 10337170
    Abstract: A straight traveling apparatus for a construction machine and a control method thereof are provided which can allow a curved travel when the working device is operated during the curved travel.
    Type: Grant
    Filed: November 5, 2014
    Date of Patent: July 2, 2019
    Assignee: Volvo Construction Equipment AB
    Inventors: Hea-Gyoon Joung, Sung-Gon Kim
  • Patent number: 10336319
    Abstract: A method, device and computer-readable storage medium are provided for parking a self-balancing vehicle. The method includes: determining whether there is a target parking spot for parking a self-balancing vehicle when the self-balancing vehicle needs to be parked; controlling, when there is a target parking spot for parking the self-balancing vehicle, the self-balancing vehicle to park at the target parking spot.
    Type: Grant
    Filed: November 2, 2016
    Date of Patent: July 2, 2019
    Assignee: Beijing Xiaomi Mobile Software Co., Ltd.
    Inventors: Zhuang Qian, Lifei Xiang, Baoke Chen
  • Patent number: 10333964
    Abstract: A method involves receiving account registrations and identifying a group of account registrations where each account registration in the group of account registrations shares attributes. The method further involves identifying features of the group of account registrations, and based on the features, determining whether to block a set of accounts that is associated with the group of account registrations.
    Type: Grant
    Filed: May 29, 2015
    Date of Patent: June 25, 2019
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: David Stephen Mandell Freeman, Theodore Hwa, Cao Xiao
  • Patent number: 10282732
    Abstract: Embodiments include method, systems and computer program products for analysis of customer feedback on an application executing on a distributed computational system. Aspects include receiving feedback from a user of the application, wherein the application includes a plurality of components and wherein at least two of the plurality of components are provided by separate service providers in the distributed computational system. Aspects also include identifying one or more of the plurality of components that the feedback corresponds to and forwarding the feedback to one or more of the plurality of service providers associated with the one or more of the plurality of components identified.
    Type: Grant
    Filed: October 14, 2015
    Date of Patent: May 7, 2019
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Gregory J. Boss, Christopher J. Dawson, Rick A. Hamilton, II, Jenny S. Li
  • Patent number: 10275807
    Abstract: In accordance with some embodiments, a system facilitates the generation of a customized fundraising campaign on behalf of a third party organization by providing mechanisms via which an organizer of the third party organization can set terms of the fundraising campaign and allow participants of the campaign to create customized avatars for use in promoting the campaign.
    Type: Grant
    Filed: November 18, 2016
    Date of Patent: April 30, 2019
    Assignee: M2 Media Group
    Inventors: Michael Borchetta, Michael Frank, Michael Donnarumma, Karen Phillips
  • Patent number: 10235640
    Abstract: A system and method for cost-based migration planning includes determining cost factors and constraints associated with at least one of migrating and transforming a plurality of components. A cost-based model is constructed using the cost factors and constraints. The cost-based model is applied to groupings of the plurality of components to provide a cost-based determination grouping scheme in accordance with the constraints. The grouping scheme is output to provide migration waves for migrating or transforming the plurality of components.
    Type: Grant
    Filed: November 3, 2010
    Date of Patent: March 19, 2019
    Assignee: International Business Machines Corporation
    Inventors: Murthy Devarakonda, Nikolai A. Joukov, Birgit M. Pfitzmann, Lawrence H. Thompson
  • Patent number: 10223724
    Abstract: A system for customizing clothing that memorializes an event, an association or a fantasy team by electronically collecting messages and signatures to be arranged and printed on clothing. In one embodiment, a user desiring to memorialize an event creates a list of invitees to whom the system sends an electronic invitation to create a signature and a message to be printed on a shirt. In another embodiment, a user desiring a celebrity signature submits a bid for said signature. In another embodiment, a user presents a fantasy team roster and signatures of the team players are placed on an article of clothing. An invitee or celebrity electronically submits the signature and message to the system through a pointing device. The system provides a plurality of tools and templates to lay out the submissions in an individualized graphic design for printing on keepsake clothing.
    Type: Grant
    Filed: June 27, 2016
    Date of Patent: March 5, 2019
    Inventor: John Lavin
  • Patent number: 10217142
    Abstract: Selection bias in providing user reviews for digital goods markets is compensated for by identifying users likely to provide positive reviews and actively soliciting reviews from these users. User activity data with respect to a digital good is gathered and used to identify enthusiast reviewers. Enthusiast users within the set of users are identified based on a comparison of user activity data with at least one criterion. Review solicitations are generated and provided to enthusiast users. Review solicitations are then sent to the identified users to encourage them to submit reviews for digital goods.
    Type: Grant
    Filed: September 23, 2011
    Date of Patent: February 26, 2019
    Assignee: TRIBAL TECHNOLOGIES, INC.
    Inventor: Ashish Chordia
  • Patent number: 10198733
    Abstract: The present invention pertains to systems and methods for managing, creating, and conducting online personal fundraising campaigns. An exemplary embodiment of the present invention sets forth a system, method and computer program product for creating and managing online personal fundraising campaigns. In an exemplary embodiment, the method may include, e.g., but not limited to, receiving a request to establish a personal fundraising campaign from an initiator for benefit of a beneficiary at a central controller; receiving a plurality of donations at the controller; and disbursing at least a portion of the funds to the beneficiary.
    Type: Grant
    Filed: March 30, 2007
    Date of Patent: February 5, 2019
    Inventor: N. Alexander Blass