Abstract: An apparatus displaying a job screen indicating a job procedure, has a management unit that manages a job and a plurality of processes, a monitor unit that monitors an operation of an operator, a recorder unit that records an address of a job, an instructing unit that retrieves an address in response to a notification, determines whether to update the retrieved address in response to a type of a notified operation, and stores the updated address when the retrieved address has been updated, a storage unit that stores the job screen, and a control unit that reads the job screen and controls the read job screen, wherein the management unit retrieves the updated address, and instructs the display control unit to display the job screen, and wherein the display control unit reads out the instructed job screen.

Abstract: The response of a computer to a query associated with a physical location may be controlled using a quality visit measure that is based at least in part on the number and/or frequency of repeat visits by one or more individuals to that physical location.

Abstract: The spend capacity of a consumer typically increases as the number of consumers in the household increases, since the consumer can draw on the spending power of other consumers in the household. The size of wallet of the household is thus a better indicator of the consumer's spend capacity than an individual size of wallet. All consumers in a given household can be aggregated based on, for example, their address of record. Duplicate tradelines within each household are removed from consideration in a size of wallet estimate. A spend capacity is then estimated for each tradeline using calculations derived from a consumer behavior model. The spend capacities for all tradelines in the household are combined to determine a household size of wallet. Each consumer in the household is then tagged with the household size of wallet, rather than their individual size of wallet.

Abstract: Proximity-based interactions with wallboards and mobile devices create an interactive and effective communication model, efficiently utilizing space and opportunities for communication between a contact center and its agents and supervisors. The system provides a dynamic, proximity-based location service including displays for agents and real-time message capabilities for supervisors.

Abstract: Systems and methods are provided for communication networks and network operations for processing partial uses of clustered access rights. The communication networks may include channels such as short-range communication channels, such as Bluetooth, BTLE, and/or near-field communication (NFC) channels.

Abstract: The present invention relates, according to one aspect, to a method for creating a group comprising at least one of a plurality of first parties and a plurality of second parties, the method comprising the steps of a first party preparing a first data set, a second party preparing a second data set, determining a correspondence indicator indicating a degree of correspondence between the first data set and the second data set, and storing said correspondence indicator and an identifying indicator for at least one of said first party and said second party linked to each other, wherein said first type of data includes objective information, and wherein said second type of data includes subjective information.

Abstract: System, arrangement and method for providing information regarding network events associated with a subscriber in an access network. A customer care session is initiated between a customer care unit and a data warehouse. The session is referring to an identity of said subscriber. A subscription to network events associated with the subscriber is done, where the data warehouse subscribes to a stream of ongoing network events. The content of the stream refers to the identity of the subscriber. Information is received regarding ongoing network events which are triggered by one or more communications between a terminal of the subscriber and a network element in the network. The information is provided to a customer care agent.

Abstract: Systems and methods are disclosed herein for detecting entity migration. A method is provided for receiving container information for all known addresses in the United States. The container information can include address records, person or business entities associated with the address records, and temporal information associating the entities with the address records. The method includes determining, with one or more special-purpose computer processors in communication with a memory, migration data based on the container information. The method includes extracting metrics from the migration data. The metrics can include velocity of migration data; simultaneous movement of individuals within a predetermined time period; distance moved; and/or age of the person or business entities. The method can include determining, based at least in part on outliers associated with the metrics, one or more indicators of fraud; and outputting, for display, the one or more indicators of the fraud.

Abstract: The present disclosure involves systems and computer implemented methods for performing a connected device-based property evaluation. In one example, operations include identifying a property associated with an initial price and collecting information about the property by receiving information from one or more connected devices associated with the property. The one or more connected devices can each have a sensor for monitoring a condition within the property, and can providing information about the condition to the connected device, where the information is associated with a current status of the identified property. At least one action to be performed at the property based on the collected information is determined, with each action corresponding to an element at the property. An aggregate set of cost information associated with each determined action is determined and combined with the initial price to determine a modified purchase price. The modified price is then presented.

Abstract: Systems, methods, and computer-readable media for validating addresses of a settlement are provided. An address validation model for a settlement is generated from an address numbering system inferred from observed addresses located in the settlement, based on the assumption that a most settlements use a regular addressing scheme. The address validation model has a first axis and a second axis having headings determined from are generated by determining known address points and headings to matched points. A mapping is determined between the coordinates of the first axis and the address points and between the coordinates of the second axis and the address points. The address validation model having the mapping is used to validate addresses for the settlement. Invalid addresses may be flagged for further review by an operator.

Abstract: A computer-implemented method and an apparatus facilitate management of customer interactions on multiple interaction channels. A communication quality metric and a contextual environment are tracked for an ongoing customer interaction executed on a first interaction channel. A closure of the first interaction channel is effected based on at least one of: a detected change in a current value associated with the communication quality metric to be below a preset threshold value, a detected or an anticipated change in the contextual environment, and a receipt of a customer request for closing the first interaction channel. The effecting of the closure of the first interaction channel includes a transitioning of the ongoing customer interaction from the first interaction channel to a second interaction channel.

Abstract: Methods and systems are disclosed for allowing financial transactions to be conducted using consumer devices. In some embodiments, the consumer device is a mobile communication device, such as a mobile phone. A payer initiates a transaction by sending a payment request message from a mobile phone which specifies the payee and amount to be paid. Payees are identified by unique aliases, which are maintained in a database. The aliases, in turn, are comprised of multiple parts. Each part of the alias may identify a relevant aspect of the transaction. For example, one part of the alias may identify the payee and another part of the alias may identify the financial institution of the account of the payee. Methods for assembling the enrollment and alias database are included.

Abstract: Generation of a graphical representation for a support ticket tracking system includes assigning nodes in the graphical representation to represent: support ticket identifiers, entities that are involved in resolving support tickets, products involved in support tickets, and features of the products involved in support tickets, and linking the nodes in the graphical representation to generate pattern mappings for the support tickets. For a given support ticket, generation of a pattern mapping includes linking the nodes of the one or more entities involved in resolving the given support ticket, the nodes of the one or more products involved in the given support ticket, and the nodes of the one or more features of the one or more products involved in the given support ticket, to the node of the given support ticket identifier. The nodes are linked in the graphical representation to create a pattern mapping for the given support ticket.

Abstract: Disclosed are various embodiments for discovering workflows through analysis of user actions. Workflow descriptions are entered by multiple users over a period of time as the users perform user actions. Each workflow description includes a sequence of user action descriptions. The workflow descriptions are modeled as directed graphs, and one or more candidate workflows are determined by identifying a set of isomorphic directed graphs from the directed graphs.

Abstract: A method and system for strong remote identity proofing.

Abstract: A workflow server is connected with operating computer terminals through a network to manage workflow. The workflow server consolidates information necessary for processing multiple consecutive nodes to be processed by one participant operating one of the operating computer terminals, and sends the consolidated information to the operating computer terminal concerned.

Abstract: Described herein are a method and a system for extracting issues based on ticket mining. In one implementation, a plurality of tickets comprising descriptions of the issues in computing systems are received. The received descriptions are then cleaned by removing unwanted details. Upon cleaning, the clean descriptions are mapped with descriptions stored in service catalog data to obtain unmapped clean descriptions. In an example, the unmapped clean descriptions include one of user-generated descriptions, system-generated descriptions, and both the user-generated descriptions and the system-generated descriptions. For the user-generated descriptions; the issues are extracted by pre-processing the user-generated descriptions, determining keywords from the processed unmapped clean descriptions, constructing n-grams of keywords from the extracted keywords, and extracting the n-grams of keywords as the issues present in the computing systems.

Abstract: Customer care representatives in the telecommunications industry and other service-based industries receive problem reports from customers associated with serviceIDs. These customer care representatives have access to at least one data store that contains pieces of content that may aid the customer care representative in assisting the customer. The pieces of content may be related to devices supported by the telecommunications service provider and services provided by or supported by the provider. The ability of the customer care representatives to assist customer is enhanced by returning a prioritized list of pieces of content where the priority is based on a content quality metric associated with some or all of the pieces of content. The content quality metric may be based on a plurality of factors that may each be normalized and weighted and, in some cases, combined, to determine a content quality metric that may be updated dynamically, periodically, or manually.

Abstract: A centralized web-based system and method for managing appointments having a user interface that interacts with one or more users to display one or more items based on user input, a management module connected to the user interface and configured to receive data related to scheduling an appointment, determine one or more possible appointments based on the data, present the one or more possible appointments, receive a user selection from the one or more possible appointments, and schedule the appointment based on the user selection, and one or more databases configured to store appointment information, wherein the one or more databases are connected to the management module and wherein the data comprises a date and time slot and at least one of a facility, a service, and a servicer.

Abstract: A method and a system are described for providing operational business service verification in a telecommunication network. The method comprises the steps of: (i) receiving information which relates to transactions from a plurality of information sources, wherein the transactions are associated with one or more pre-defined applications; (ii) based upon the information received, determining whether that at least one pre-defined transaction criterion has been met; and (iii) if the at least one pre-defined transaction criterion has been met, providing verification of the legitimacy of the respective transaction that relate to that pre-defined application.