Abstract: In some implementations, (i) audio data representing a voice command spoken by a speaker and (ii) a speaker identification result indicating that the voice command was spoken by the speaker are obtained. A voice action is selected based at least on a transcription of the audio data. A service provider corresponding to the selected voice action is selected from among a plurality of different service providers. One or more input data types that the selected service provider uses to perform authentication for the selected voice action are identified. A request to perform the selected voice action and (i) one or more values that correspond to the identified one or more input data types are provided to the service provider.

Abstract: Methods, apparatus, and systems are disclosed to segment audio and determine audio segment similarities. An example apparatus includes at least one memory storing instructions and processor circuitry to execute instructions to at least select an anchor index beat of digital audio, identify a first segment of the digital audio based on the anchor index beat to analyze, the first segment having at least two beats and a respective center beat, concatenate time-frequency data of the at least two beats and the respective center beat to form a matrix of the first segment, generate a first deep feature based on the first segment, the first deep feature indicative of a descriptor of the digital audio, and train internal coefficients to classify the first deep feature as similar to a second deep feature based on the descriptor of the first deep feature and a descriptor of a second deep feature.

Abstract: A wearable device includes various sensors including a microphone, heart rate monitor, pressure sensor, and so forth. The user can set the device to acquire audio data of their speech. For example, if the pressure sensor indicates the device is being worn and the user's heart rate exceeds a threshold value, audio data may be acquired. Onboard the device the audio data is processed in various ways such as detecting whether the audio data includes speech, applying a beamforming algorithm, compressing and encrypting the audio, and so forth. The audio data may be processed onboard the device, sent to another device, or a combination thereof for processing to determine sentiment data indicative of perceived emotional content of the speech. A user interface provides the user with information based on the sensor data, sentiment data, and so forth.

Abstract: In an embodiment, cognitive adjustment of responses from a virtual assistant includes detecting verbal content in an audio signal, determining that the verbal content includes a voice command associated with a task by correlating the verbal content with voice command data stored in memory, determining a state of the user from the audio signal by cognitively comparing aspects of the verbal content with aspects of profile data associated with the user, and retrieving task data associated with the task for preparing a response to the voice command.

Abstract: An example system includes a processor to receive raw and unlabeled videos. The processor is to extract speech from the raw and unlabeled videos. The processor is to extract positive frames and negative frames from the raw and unlabeled videos based on the extracted speech for each object to be detected. The processor is to extract region proposals from the positive frames and negative frames. The processor is to extract features based on the extracted region proposals. The processor is to cluster the region proposals and assign a potential score to each cluster. The processor is to train a binary object detector to detect objects based on positive samples randomly selected based on the potential score.

Abstract: A method for extracting an event from a text including obtaining an input text; inputting the input text into a model for extracting trigger words to obtain a trigger word extraction result of the input text; inputting the input text and the trigger word extraction result into a model for extracting arguments to obtain an argument extraction result of the input text; and obtaining an event extraction result of the input text according to the trigger word extraction result and the argument extraction result.

Abstract: A single-bit audio stream can be converted to a modified single-bit audio stream with a constant edge rate while maintaining a modulation index of the original audio stream using direct mapping. With direct mapping, a pre-filter bank may be combined with a multi-bit symbol mapper to select symbols for the modified audio stream with a constant edge rate per symbol and the same modulation index as the original audio stream. The output of the pre-filter bank may be an audio stream with no consecutive full-scale symbols. Using the output of the pre-filter bank, a multi-bit symbol mapper may use the symbol selector to output a symbol with a constant edge rate per symbol and the same modulation index as the original signal. The symbols may be converted to an analog signal for reproduction of audio content using a transducer.

Abstract: The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a text messaging interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate natural language conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.

Abstract: Provided is a system, method, and computer program product for conducting secure transactions with at least two appliances. The method includes monitoring audio data with a first appliance including a processor, a speaker, and a microphone; detecting, with the first appliance, an audible request to initiate a transaction from a user from the audio data; communicating, with the first appliance, a transaction request to at least one remote server in response to detecting the audible request to initiate the transaction; detecting, with the first appliance, a credential message received by the first appliance directly from a second appliance via an audio transmission, the credential message corresponding to the transaction request and including a limited use key provided to the second appliance from the at least one remote server or another remote server; and in response to detecting the credential message, initiating, with the first appliance, the transaction based on the limited use key.

Abstract: A processor may receive information from one or more users. The information may include identifiers associated with the one or more users and audio associated with the one or more users. The processor may transcribe the audio into a text of the audio. The processor may parse the text into one or more segments. The processor may analyze each of the one or more segments. The processor may determine, from the analyzing, a specific subject of the information.

Abstract: Provided is a system and method for adapting sentiment analysis to user profiles to reduce bias in customer or user generated content, specifically a system and method that discounts or adjusts bias in sentiment data based on the channel from which the content was received and/or the demographic of the user. The system includes a means to detect sentiment bias for any product, service, or company across multiple channels of customer data; a means to construct models to quantize bias by specific demographics and channels; and a means to adjust sentiment model output to reduce inflation by biased groups.

Abstract: Procedural optimization is facilitated by receiving user input for creating or modifying a body of text comprising a procedure, detecting one or more procedural steps associated with the procedure using a procedural step detection module, automatically searching within a corpus of references for one or more related procedural steps using a related procedural step extraction module, automatically identifying one or more outcomes within the corpus of references associated with the one or more related procedural steps using an outcome extraction module, automatically determining whether the one or more outcomes comprise detrimental results using an outcome analysis module, and, in response to determining a set of detrimental outcomes from the one or more outcomes that comprise detrimental results, presenting a detriment indicator within the user interface in association with the one or more procedural steps.

Abstract: Systems, methods, and storage media for extracting patent document templates from a patent corpus are disclosed. Exemplary implementations may: obtain a patent corpus; receive one or more parameters; determine one or more subsets of the patent corpus by filtering the patent corpus based on the one or more parameters; identify one or more document clusters within individual ones of the one or more subsets of the patent corpus; obtain a patent document template corresponding to the first document cluster; and/or perform other operations.

Abstract: A computer-implemented method includes generating an empirically derived acoustic confusability measure by processing example utterances and iterating from an initial estimate of the acoustic confusability measure to improve the measure. The method can further include using the acoustic confusability measure to selectively limit phrases to make recognizable by a speech recognition application.

Abstract: A classification code parser and method can include: reading a classification code having a description; reading a required keyword, and a total number of keywords associated with the classification code; reading text of a note; tokenizing the text of the note to create a note token stream, the note token stream having a note token and a position of the note token within the note token stream; creating a keyword map including a total number of matched keywords; determining a match ratio from the total number of the matched keywords and the total number of the keywords; determining a proximity factor based on a shortest span of tokens within the note token stream containing all the matched keywords; and determining a strength of a match between the classification code and the note based on the match ratio being multiplied by the proximity factor.

Abstract: Provided are systems and methods for mapping customer feedback to one or more processes. In one example, the method may include receiving text content that includes feedback, mapping, via execution of a mapping algorithm, the text content to a plurality of processes based on a synonym graph, generating mapping values for the plurality of processes, where a mapping value for a process is generated based on distance within the synonym graph of a mapping between a word in the text content and a word identifying the process, and determining a process among the plurality of processes that is most correlated to the feedback based on the generated mapping values.

Abstract: A system (100) includes a feature extraction engine (130), a finding code comparison engine (140), and a mapping interface (160). The feature extraction engine (130) extracts features of a statement of a finding code in a source vocabulary (110) and features of a second statement of a second finding code in a target vocabulary (112). The finding code comparison engine (140) determines a mapping between the statement of the source vocabulary and the second statement of the target vocabulary by comparing the extracted features based on at least one identified concept that comprises the extracted features. The mapping interface (160) presents the determined mapping on a display device (162).

Abstract: Aspects of the subject disclosure may include, for example, a method in which a processing system collects information associated with trouble tickets each including a problem abstract and a log text. The method includes analyzing the log text to obtain a problem resolution for that ticket; defining ticket clusters according to the problem abstracts, and labeling the clusters. The processing system creates a library of the labeled clusters, each entry including a cluster label, a problem abstract for that cluster, and a resolution summary for that problem abstract, indicating a mapping of the problem abstract to the resolution summary for that cluster. The method includes training, based on the mapping, machine-learning applications for a predicted resolution summary for each cluster and for classifying a new ticket. The method includes assigning the new ticket to a cluster according to the classifying. Other embodiments are disclosed.

Abstract: Systems and methods may be used to generate and use intent predictions to enhance user experience. The intent predictions may describe the data required to resolve a user request included in a user input (e.g., question, search query, and the like) submitted by a user. The intent predictions may be generated using a machine learning model that comprises a model framework for extracting features and classifying user inputs into intent classes based on the extracted features. The intent predictions may be integrated into an information service to improve business metrics including contact rate, transfer rate, helpful rate, and net total promoter score.

Abstract: The disclosure relates to identifying a user intent of a statement. When a user intent of a to-be-analyzed statement needs to be determined, at least one historical statement of the to-be-analyzed statement can be determined from an human-computer interaction session. A historical vector determined with reference to a statement vector of the to-be-analyzed statement and a statement vector of the at least one historical statement may comprise related content in the historical statement, and the content may be associated with the content of the to-be-analyzed statement. If the user intent of the to-be-analyzed statement is determined with reference to the historical vector, then the content related to the to-be-analyzed statement comprised in the historical vector may be used as an additional determination reference, so that the accuracy of determining the user intent of the to-be-analyzed statement can be improved.