Abstract: A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications.

Abstract: A system is provided for determining privacy controls for output including sensitive data. A user may subscribe to receive an output in the future based on the occurrence of an event. The system may determine when the event is occurred triggering the output, and determine that the output includes outputting sensitive data. The system may determine output data that does not include the sensitive data, send the output data to a device, and may request the user to provide an authentication input to receive the sensitive data.

Abstract: In one embodiment, an eyeglass frame includes a lens holder, a first temple with a first end close to the lens holder and a second end, a second temple, an electrical connector and a printed circuit board. The printed circuit board with at least one electrical component can be in the first temple. The connector can be close to the first end of the first temple, facing downward, and electrically connected to the at least one electrical component. In another embodiment, an eyeglass frame includes a first printed circuit board, with at least one electrical component. The first printed circuit board can be connected to an electrical component at the frame via a second printed circuit board. In an embodiment, a pair of glasses can perform hearing enhanced functions to enhance audio signals for the user to hear. One embodiment is configured to be a headset.

Abstract: Provided is an in-ear device and associated computational support system that leverages machine learning to interpret sensor data descriptive of one or more in-ear phenomena during subvocalization by the user. An electronic device can receive sensor data generated by at least one sensor at least partially positioned within an ear of a user, wherein the sensor data was generated by the at least one sensor concurrently with the user subvocalizing a subvocalized utterance. The electronic device can then process the sensor data with a machine-learned subvocalization interpretation model to generate an interpretation of the subvocalized utterance as an output of the machine-learned subvocalization interpretation model.

Abstract: In some embodiments, an echo cancellation method which includes adaptation of at least one prediction filter, with adaptation step size controlled using gradient descent on a set of filter coefficients of the filter, where control of the adaptation step size is based at least in part on a direction of adaptation and a predictability of a gradient of adaptation (e.g., a gradient vector). Other aspects of embodiments of the invention include systems, methods, and computer program products for controlling adaptation step size of adaptive (e.g., low-complexity adaptive) echo cancellation. In some embodiments, adaptation step size control is based on a normalized, scaled gradient of adaptation, or includes smoothing of a normalized gradient of adaptation.

Abstract: Certain exemplary aspects of the present disclosure are directed to a data-communications system including a networked contact center for which, in an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value is examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract: Systems and methods for computer-generated reality user hailing are described. Some implementations may include accessing sensor data captured using one or more sensors; detecting a person within a distance of a head-mounted display based on the sensor data; detecting a hail event based on the sensor data; and responsive to the hail event, invoking an alert using the head-mounted display.

Abstract: Systems and methods for processing emergency communications are provided. A system may receive an emergency communication initiated by an emergency communicator. The system may detect a data field action in response to an emergency receiver entering a data input based on the emergency communication. The system may capture a timestamp of when the data field action occurred. The system may generate a communication snippet based on the action timestamp and a snippet length. The communication snippet may be configured to provide context from the emergency communication to the data input. The system may transmit the communication snippet and the data input to an emergency responder.

Abstract: A headset, during play of a particular game, receives a plurality of audio channels carrying game sounds and determines whether a first of the game sounds overwhelms a second of the game sounds. In response to the determination, the headset adjusts a level of one or more of the audio channels such that perceptibility of the second game sound is improved relative to perceptibility of the first game sound prior to the adjustment, wherein for the adjustment, a level of one or more of the audio channels carrying the first game sound is decreased while a level of one or more of the audio channels carrying the second game sound is maintained or increased. The audio channels include three or more audio channels and the adjustment of the level of the audio channels is performed while the three or more audio channels are combined into two stereo channels.

Abstract: A method includes receiving a designated event related to a second application while an execution screen of a first application is displayed on a display. The method also includes executing an artificial intelligent application in response to the designated event. The method further includes transmitting data related to the designated event to an external server, based on the executed artificial intelligent application. Additionally, the method includes sensing a user utterance related to the designated event for a designated period of time. The method also includes transmitting the user utterance to the external server. The method further includes receiving an action order for performing a function related to the user utterance from the external server. The method also includes executing the second application at least based on the received action order. The method further includes outputting a result of performing the function by using the second application.

Abstract: To filter unwanted sounds from a conference call, a first voice signal is captured by a first device during a conference call and converted into corresponding text, which is then analyzed to determine that a first portion of the text was spoken by a first user and a second portion of the text was spoken by a second user. If the first user is relevant to the conference call while the second user is not, the first voice signal is prevented from being transmitted into the conference call, the first portion of text is converted into a second voice signal using a voice profile of the first user to synthesize the voice of the first user, and the second voice signal is then transmitted into the conference call. The second portion of text is not converted into a voice signal, as the second user is determined not to be relevant.

Abstract: Computer-implemented methods, computer program products, and computer systems for detecting and resolving fraudulent calls. The computer-implemented methods include one or more processors configured for receiving voice call data corresponding to an incoming telephone call placed to a user device, wherein the voice call data comprises caller voice data. Further, the computer-implemented methods may include one or more processors configured for converting the caller voice data to caller text data comprising one or more text phrases. Further embodiments of the computer-implemented method include processors configured for determining that the one or more text phrases satisfies a first condition, and responsive to determining that the one or more text phrases satisfies the first condition, transmitting a user alert to the user device.

Abstract: An electronic apparatus and a controlling method thereof are provided. The controlling method includes, based on an audio signal being received through a microphone, determining whether a user is on a public transport; detecting whether the audio signal includes a voice signal output through an acoustic device of the public transport; determining whether the voice signal from the acoustic device includes a voice signal for guiding at least one stop from among a plurality of stops; and outputting information on the at least one stop.

Abstract: Methods, systems, and computer-readable media for rapid event voice documentation are provided herein. The rapid event voice documentation system captures verbalized orders and actions and translates that unstructured voice data to structured, usable data for documentation. The voice data captured is tagged with metadata including the name and role of the speaker, a time stamp indicating a time the data was spoken, and a clinical concept identified in the data captured. The system automatically identifies orders (e.g., medications, labs and procedures, etc.), treatments, and assessments/findings that were verbalized during the rapid event to create structured data that is usable by a health information system and ready for documentation directly into an EHR. The system provides all of the captured data including orders, assessment documentation, vital signs and measurements, performed procedures, and treatments, and who performed each, available for viewing and interaction in real time.

Abstract: An apparatus includes at least one memory, instructions, and processor circuitry to execute the instructions to track movement of a head of a user wearing earphones, the earphones to move with the movement of the head of the user, the earphones to be communicatively coupled to a computing device. The processor circuitry is to obtain media content, the media content including first audio data for a first channel and second audio data for a second channel. The processor circuitry is to adjust, based on the movement of the head of the user, the first audio data for the first channel and the second audio data for the second channel. The processor circuitry is to cause the adjusted first audio data and the adjusted second audio data to be played by the earphones.

Abstract: A monitoring method and system based on a magnetic field of a loudspeaker are provided. This method includes: collecting a magnetic field signal near the loudspeaker, and converting the magnetic field signal into a magnetic field digital signal; converting the magnetic field digital signal into a speech signal and removing an interference from the speech signal to obtain a filtered speech signal; removing noise in the speech signal, and performing short-time inverse Fourier transform on a speech power spectrum to obtain a denoised speech signal; equalizing response of the denoised speech signal to each frequency to convert the speech signal into an intelligible speech audio signal; and recognizing the speech audio signal and converting the same into a text content.

Abstract: Systems and methods are provided for centralized validation of potential network calls, such as calls proposing database transactions, on a distributed system. The distributed system may include multiple systems that apply independent criteria for validating proposals, which criteria may not be available external to the individual systems. Moreover, the systems may lack an ability to validate proposals prior to submitting such proposals for commitment. A centralized network call parameter validation system as disclosed herein may validate potential network calls with high confidence by applying probability models of data pattern and hashing digit checksum to potential network call parameter values, which models are generated based on statistical analysis of historical network call values.

Abstract: Systems and methods for processing emergency communications are provided. A system may receive an emergency communication initiated by an emergency communicator. The system may detect a data field action in response to an emergency receiver entering a data input based on the emergency communication. The system may capture a timestamp of when the data field action occurred. The system may generate a communication snippet based on the action timestamp and a snippet length. The communication snippet may be configured to provide context from the emergency communication to the data input. The system may transmit the communication snippet and the data input to an emergency responder.

Abstract: Provided is an audio signal processing device that receives an operation input made by a user and performs noise removal processing for removing noise from a collected audio signal collected by a microphone, and that changes content of the noise removal processing according to content of the operation input.

Abstract: A display device for displaying an utterance and information extracted from the utterance, includes an input/output interface configured to display display blocks for a series of dialogue scenes in chronological order of acquisition of utterances, each of the series of dialogue scenes being indicated by dialogue scene data stored in correspondence with utterance data indicating a corresponding one of the utterances, display dialogue scene information within each of the display blocks for the series of dialogue scenes, the dialogue scene information including the corresponding one of the utterances, an utterance type indicating a type of the corresponding one of the utterances, or utterance focus point information of the corresponding one of the utterances, and switch, based on an operation input, between displaying the dialogue scene information and not displaying the dialogue scene information within each of the display blocks for the series of dialogue scenes.