Abstract: Described is a system for monitoring provisions of services. The system includes a work order system for producing one or more work orders, an identity and access management system to verify information regarding a service provider and a system that receives a produced work order associated with a service provider upon receipt of a service request. The system requests information regarding service provider attributes from the identity and access management system, and receives from the identity and access management system information regarding at least some of the attributes of the service provider. The system determines a requisite level of expertise required for the service and determines whether the attributes received from the identity and access management system indicate that the service provider has the requisite level of attributes.

Abstract: A multicore apparatus determines fitness of a candidate for a role. The apparatus includes a multicore system processing device, a plurality of parallel multicore graphics processing devices, a network interface device, a storage device, and a system interface bus. The network interface device provides remote connection to the multicore system processing device. The storage device stores training data including positive and negative examples. The positive examples represent candidates who would be invited to an interview, and the negative examples represent candidates who would not be invited to an interview. The positive and negative examples are used by the plurality of parallel multicore graphics processing devices to train a deep learning model, which is used by the multicore system processing device to determine fitness of the candidate for the role while eliminating unwanted bias.

Abstract: A demand generation platform includes a salon finding application associated with a social media, wherein an intent for finding a salon is expressed by a user on the social media. The architecture includes an intent analyzer deciphering the intent of the user, a salon service application program interface (API) finding a salon based on the intent, and a database interface responding to a request for making an appointment with the salon.

Abstract: An ad hoc supply chain collaborative computing environment management method includes selecting a collaboration model from amongst several models and establishing the environment in accordance with the selected model including defining a knowledge graph, a set of expected events to be received in an event log, and one or more predictive functions operating upon the different events in the event log to produce predictive values. The method also includes, registering actors in a supply chain as authenticated publishers or subscribers to the event log of different events published by different authenticated computing systems of the actors, authenticating different ones of the registered different actors prior the different actors publishing events to the event log, triggering predictive functions for newly published ones of the events in order to produce predictive values and providing read-only access to different states of the entities of the knowledge graph to authenticated subscribers.

Abstract: Systems and methods may be used to generate and use a merchant community graph generated based on merchant financial transaction data. Connections between merchants and other data within the merchant community graph can be used to detect fraud, target product offerings and or other advertisements, detect similar communities, generate dynamic attributes that may be used to develop machine learning models, and develop new user interfaces (UIs) and other features of an information service.

Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: In order to facilitate automated electronic calendar task management with automatic task scheduling, systems and methods are described including receiving and electronic meeting request to schedule a meeting. Work task data items identifying work tasks associated with the attendees are determined. A task estimation machine learning model predicts work parameters of meeting task objects based on the work task data items, and a work history data identifying work history of each attendee. A meeting scheduling machine learning model predicts parameters of unavailability period objects representing unavailability periods required to complete the work tasks based on the meeting task object, schedule information and location information. An indication of the at least one unavailability period is displayed on a screen of a computing device associated with each attendee. Selections of the unavailability period is received from the attendees, and the unavailability period is dynamically secured prior to the meeting.

Abstract: A device may receive historical risk data identifying historical risks associated with entities, and historical compliance data identifying historical compliance actions performed by the entities. The device may train a machine learning model with the historical risk data and the historical compliance data to generate a structured semantic model, and may receive entity risk data identifying new and existing risks associated with an entity. The device may receive entity compliance data identifying new and existing compliance actions performed by the entity, and may process the entity risk data and the entity compliance data, with the structured semantic model, to determine risk and compliance insights for the entity. The risk and compliance insights may include insights associated with a key performance indicator, a compliance issue, a regulatory issue, an operational risk, a compliance risk, or a qualification of controls. The device may perform actions based on the risk and compliance insights.

Abstract: Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a caller initially calls a contact center, they are prompted, and possibly incentivized, to check into a virtual venue. The caller may then be known, via an associated social media identity, to the contact center. The virtual venue may then receive access to comments and other posts, such as endorsements, provided by connects to the social media identity and process the call in accordance with the sentiment or utilize the social media network for post-call follow-up.

Abstract: An automated parameterized modeling and scoring intelligence system includes a parameterized score estimation software tool and a parameterized score optimization software tool. The parameterized score estimation software tool processes design metrics associated with a current project according to historical project data selected based on a similarity with at least some of the design metrics to determine a score estimation for the current project. The parameterized score optimization software tool processes the score estimation based on external application data retrieved from an external application to determine an expected yield for the current project. A user of the system may iterate against the score estimation or the expected yield by changing one or more of the parameters used to determine same. The iteration may result in a score estimation or expected yield different from the initial versions thereof, such as to identify an optimal design for the current project.

Abstract: A workflow generation system may receive communication data identifying a communication created by a user of a client device, and may process the communication data, with a machine learning model, to determine whether a workflow is needed and particular recipients to be included in the workflow. The machine learning model may be trained based on historical communication data, historical workflow data based on natural language processing, and historical response data based on a sentiment analysis. The workflow generation system may generate a proposed workflow when the workflow is determined to be needed and based on the particular recipients, and may provide data identifying the proposed workflow to the client device. The workflow generation system may receive an approval of the proposed workflow from the client device, and cause the communication to be provided to the particular recipients, in a particular order, based on receiving the approval of the proposed workflow.

Abstract: Various methods are provided for determining transactional networks using transactional data. One example method may comprise receiving a set of transactional data associated each of a plurality of customers, the set of the transactional data comprising a plurality of ordered lists of elements, each ordered list of elements defining a transaction of a plurality of transactions, the ordered list of elements comprising information identifying a particular customer from the plurality of customers, a merchant, and a timestamp, for each particular customer from the plurality of customers, generating a network, each generated network comprising one or more merchant nodes, a plurality of customer nodes, one or more merchant-customer edges between at least one of the one or more merchant nodes and at least one of the plurality of customer nodes, and one or more customer-customer edges between two or more customer nodes.

Abstract: A computing system for generating a dynamic path for a fellow, includes a processor and a memory storing instructions that when executed by the processor cause the computing system to receive the fellow's skill graph, receive a target skill, receive a calendar object and generate the dynamic path including a task and/or a session. A non-transitory computer readable medium includes program instructions that when executed, cause a computer to receive the fellow's skill graph, receive a target skill, receive a calendar object and generate the dynamic path including a task and/or a session. A method for generating a dynamic path for a fellow includes receiving the fellow's skill graph, receiving a target skill, receiving a calendar object and generating the dynamic path including a task and/or a session.

Abstract: Techniques are described for determining that a property is vacant based on monitoring data collected by connected sensors and appliances near or within the property. In response to determining that a property is vacant, the condition of the vacant property can be monitored for various risks such as fire safety and security breaches. Monitoring techniques may also be used to determine when a new customer (e.g., a new tenant or property owner) has moved into the property. In response to detecting a move-in, one or more notifications may be transmitted to assist the new customer to customize a security system associated with the property. In this regard, techniques described herein may be used by service providers to improve the transition associated with move-in and move-out processes, which may also improve retention of monitoring services.

Abstract: There is described a method and system in an interactive computing environment modified with user experience values based on behavior logs. An experience valuation system determines an experience value and an estimated experience value. The experience value is based on a current state of interaction data from a user session, based on a history of past events, and an estimation function defined by parameters to model the user experience values. The estimated experience value is determined based on, in addition to the current state and the estimation function, next states associated with the current state, and a reward function. The parameters of the estimation function are updated based on a comparison of the expected experience value and the estimated experience value. For another aspect, the method and system may further include a state prediction system to determine probabilities of transitioning that may be applied to determine the estimated experience value.

Abstract: The invention is generally related to operations support systems and more specifically, to a method of and system for managing and planning future use of resources. One embodiment of the invention comprises an operations support system which displays multiple visits across a timeline, each visits being associated with a set of resource requirements. The system tabulates, in real-time, the total level of resources required for all of the visits, for each given day, comparing these totals against nominal available resource levels. If there is a shortfall, the system displays a number associated with the short-fall, such as the number of additional technicians that would be required. This provides the user with feedback so he/she can amend visits and tasks within visits to resolve short-falls in resources.

Abstract: An AI-based process monitoring system access a plurality of data sources having different data formats to collect and analyze KPI data and shortlist KPIs that are to be used for determining the impact of automation of an automated process or sub-process. Information regarding an automated process is received and KPIs associated with the process and sub-processes of the process are identified. The identified KPIs are put through an approval process and the approved KPIs are presented to a user for selection. The user-selected KPIs are evaluated based on classification, ranking and sentiments associated therewith. The evaluations are again presented to the user along with a set of questionnaires wherein each of the questions has a dynamically controlled weight associated therewith. Based at least on the weights and user responses, a subset of the evaluated KPIs are shortlisted for use in evaluating the impact of process automation.

Abstract: A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.

Abstract: A system for determining estimated alimentary element transfer time, the system comprising a computing device adapted to receive a plurality of alimentary elements and a plurality of destinations, determine an estimated transfer time, wherein determining includes retrieving a plurality of locations of a plurality of transfer apparatuses wherein the plurality of locations are associated with a plurality of transfer paths, generate a plurality of transfer times, determine an estimated transfer time as a function of the plurality of transfer times, generate an accuracy measure based on the estimated transfer time, wherein generating includes computing a plurality of transfer time variations, generate an accuracy measure based on a plurality of statistical parameters, and provide an estimated transfer time, wherein providing includes receiving a new alimentary element request, retrieving an estimated transfer time, retrieving the accuracy measure, and provide an estimated transfer time accuracy message.

Abstract: The disclosure herein generally relates to inventory management, and, more particularly, to a method and system for adaptive inventory replenishment. The system collects real-time information on product-inflow, product-outflow, and damaged goods, as input, and processes the inputs to learn a product-replenishment pattern. Further, a replenishment policy that matches the learnt product-replenishment pattern is selected, and based on the selected replenishment policy, at least one product-replenishment recommendation for the collected real-time information is generated.