Abstract: A data compression reduces redundancy over time using information from other frames and among different viewers. A personal compressed copy of content includes an array of keys, and encrypted copy of the content and a codebook. The codebook, which is not a copy of the content may be stored in shared memory.

Abstract: A data compression reduces redundancy over time using information from other frames and among different viewers. A personal compressed copy of content includes an array of keys, an encrypted copy of the content and a codebook. The codebook, which is not a copy of the content, may be stored in shared memory.

Abstract: A method, a system, and computer readable medium comprising instructions for real-time monitoring of agent adherence. The method comprises collecting events and data for an agent from at least one phone router, collecting time keeping data from a time clock system, collecting data and events from a scheduling system, normalizing the events, data, and generating at least one user interface comprising normalized data, presenting at least one view of the at least one user interface to at least one application, and refreshing the at least one view with updated events and data.

Abstract: Disclosed are various embodiments for facilitating uninterrupted playback of video streams using lower quality cached files. A video file corresponding to an entirety of a video content feature encoded at a first quality is obtained. A video stream corresponding to the video content feature encoded at a second quality higher than the first quality is then obtained. The video stream is rendered for playback on a display. In response to detecting an unavailability of the video stream at a particular time in the video content feature, the video file is rendered for playback on the display in place of the video stream and commences at the particular time in the video content feature.

Abstract: Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to processing active calls and stored calls in a communication network for packetized and/or synchronous communications, and to generating notifications relating to active calls and stored calls. Other embodiments relate to creating and implementing bypass rules that allow a party to bypass a set of default prompts to a the party's communication device while enabling the caller device to access functions of a call processing system.

Abstract: This disclosure describes systems, methods, and computer-readable media related to a dynamic advertising insertion infrastructure. A stream setup message associated with a stream content request may be received. Setup information associated with the stream content request may be identified. A non-entertainment playlist selected based on, at least in part, the setup information may be received. The stream setup message may be modified, wherein the modified stream setup message comprises at least one or more references to the non-entertainment content. The modified stream setup message may be routed to a streamer system. A first response message may be received by the router from the streamer system based at least in part on the second stream setup message. A second response message that comprises at least one or more references to the second content may be received by the router. The second response message may be routed by the router to a back office.

Abstract: A portable video delivery device includes data storage, a secure processor, and a wireless network interface that acts as an access point for a secure personal wireless network. Transcoded media files are stored in the data storage so that the portable device maintains a library of stored media programs that can be carried along with the user during commuting, travel and/or other activities. To playback the stored programming, other media player devices use the personal wireless network to securely connect to the portable device and to obtain previously-transcoded content from the data storage of the device.

Abstract: A method and system which provide a personalized indicator datum on at least one terminal when establishing a telecommunication or when setting up a call between at least two terminals. In a first database, able to be accessed by an intelligent network of the network of the first terminal, an identification datum assigned to a first terminal is assigned the identification datum of at least one second terminal. And, as a function of the assignment, at least one indicator datum is stored in the first or a further database able to be accessed by the intelligent network of the TCN of the first terminal. When a call set-up is initiated between at least two terminals, in response to the identification datum of the first terminal, the intelligent network of the TCN of the first terminal compares the identification datum of the at least one further terminal with the identification datum of the at least one second terminal.

Abstract: A data compression reduces redundancy over time using information from other frames and among different viewers. A personal compressed copy of content includes an array of keys, and encrypted copy of the content and a codebook. The codebook, which is not a copy of the content may be stored in shared memory.

Abstract: Methods, systems, and computer-readable media for providing universal access to caller-specific ringtones are described. A universal address book server is implemented that contains user-specific address books for users of a communications network. Each address book includes ringtones associated with contacts and groups defined in the address book. The universal address book server also provides a synchronization service to the communication devices of each user allowing the communication devices to synchronize the ringtones associated with the contacts and groups between the user's address book on the universal address book server and a local storage of the ringtones in the communication device.

Abstract: Reverse segmentation may be provided. First, a plurality of legs may be received and combined into a first service group. Next, it may be determined that a number of active user devices increased on at least one of the plurality of legs. A portion of the plurality of legs may then be switched from the first service group to a second service group in response to determining that the number of active user devices increased on the at least one of the plurality of legs.

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract: An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.

Abstract: A method and apparatus is presented for enabling an agent to assume the identity or persona of a called party and process calls directed to the called party. In one embodiment, methods, which enable an agent to assume the identity or persona of a called party, and process calls directed to the called party are considered a call center functions and may be implemented in a call center. A call is initiated to a called party. Initiating the call generates called party information. Using the called party information a server retrieves information associated with the called party and then forward the information associated with the called party to an agent. The call is then forwarded to the agent. As a result, the agent may use the information associated with the called party to assume the identity or persona of the called party when responding to the call.

Abstract: A broadcasting transmitting apparatus configures one broadcasting channel as at least two video streams, generates a program map table (PMT) representing configuration information of a stream included within the broadcasting channel, sets a program type provided through the corresponding broadcasting channel within the PMT, multiplexes the at least two video streams and signaling information, and transmits the multiplexed two video streams and signaling information through a broadcasting network.

Abstract: A method for automatically routing a telephonic communication to at least one of a plurality of communication destination addresses is provided. The method is implemented by a computer readable medium having a plurality of code segments. The method comprises the step of receiving customer identifier and communicating with a customer history database configured to store historic data. The method also includes determining whether the received customer identifier corresponds to a stored customer identifier in the customer history database, wherein the customer profile included in the stored historic data is based on one or more components of a customer's demographic identity. Historic data corresponding to the stored customer number is identified based on the comparison of the received customer identifier and the stored customer identifier. The telephonic communication is associated with a predetermined communication destination based on the identified historic data.

Abstract: A method and apparatus for establishing a communication session with a user in a telecommunications network. The session is to be established between a remote device and one of a plurality of communication clients. Each of the clients is on a user device at which the user may participate in the session. A communication session control system located in a signalling path for the session transmits a session establishment request to a given client to place that client in a prior-to-answer session state. In response, the system receives a request from that client that the option to establish the session with the remote device be made available to at least one client of the plurality of clients other than the given client. The system transmits notification data to the at least one other client to notify that the session is available for retrieval by the at least one other client.

Abstract: Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines predictive information for the communication based on environmental data provided for the communication independent of information provided by the initiating party during the communication. A script for communicating with the initiating party is dynamically updated based on the predictive information. Communications with the initiating party are provided in accordance with the dynamically updated script.

Abstract: A server for disseminating a video file to mobile subscriber over a mobile communications network is disclosed. The server comprises a processor programmed for storing a record for each mobile subscriber, defining a criteria for selecting mobile subscribers for videos, wherein said criteria is based on data from a record for a mobile subscriber, selecting a group of mobile subscribers by identifying the records that match said criteria, generating, for each mobile subscriber of the group, a video message in a format that corresponds to the operating system indicator and the video format indicator for said mobile subscriber, and transmitting a video message to the mobile phone number in the record, wherein the video message is transmitted according to the method of access indicator for said mobile subscriber.

Abstract: A system, method, and computer readable medium for utilizing agent availability by an outdial application are provided. A routine may be periodically run by an outdial server that evaluates agent availability in a call center backend. If any agents are available, the routine may schedule a pre-defined number of calls per available agent. A number of phone numbers corresponding to the number of scheduled calls may then be fetched by the routine from a phone number database. Once calls are initiated by the outdial server, the routine again checks if any agents are available. In the event that an agent is available, a scheduled phone number is retrieved, and a call is placed thereto and connected with an available agent. After a successful call connection is made, the outdial application may again check the agent availability. If no agent is available, the outdial application may reschedule itself.