Abstract: A method, host machine, and a virtual network for distributing application delivery controller services in a virtual network are presented. The method includes activating a first application delivery controller (ADC) agent on at least a first host machine of a plurality of host machines included in the virtual network, wherein the first host machine is configured to host at least one client; intercepting, by the first ADC agent, a request from the at least one client, wherein the request is for a service provided by one server of a plurality of servers hosted by the plurality of host machines; selecting, by the first ADC agent, a server of the plurality of servers to serve the request; forwarding, by the first ADC agent, the intercepted request to the selected server; and relaying a response to the intercepted request received from the selected server to the at least one client.

Abstract: Technical solutions are described to arbitrarily order and access email messages based on text analysis and social network analysis. One general aspect includes a system that includes an email server and an email client. The email server generates a topic map of email messages stored on the email server. The email server also generates a social map of users with accounts on the email server. The email server receives an email message from a first user, the email message directed to a second user. The email server sends the email message to a third user in response to determining that the email message is relevant to the third user. The present document further describes examples of other aspects such as methods, computer products.

Abstract: Systems and methods are provided that allow a proprietor of a location or merchant to which a user is interacting through a third party to send a push notification to a user device associated with the user using the third party as a proxy. The provided systems and methods may assign an interaction identifier to the user and interaction when an interaction request is received by the third party that may be later used to identify the user and user device to which a notification received from the proprietor or merchant will be pushed. The user may be able to define rules and settings that limit the scope and timing of the push notifications that can be received, and the third party may determine if notifications received from the proprietor or merchant meet these rules and settings before pushing the notifications to the user device and user.

Abstract: A method and apparatus of monitoring active data communication sessions and potential new connections is disclosed. One example method of operation may include identifying a data communications requirement of a first network device currently communicating via the first communications connection with a second network device, and transmitting a data test message over at least one of the existing first communications connection and the second communications connection. The method may also include receiving a response to the data test message, and determining a change-over from the first communications connection to the second communications connection would provide a more optimal data connection based on the identified data communications requirements of the first network device. Active data sessions are constantly being considered for a change-over by potential new data connections which may provide increased optimal data performance.

Abstract: A method, system, and program product for configuring a monitor services cluster. In an embodiment, a discovery server identifies target entities within a service domain. As part of target entity discovery, the discover server identifies service hosts. A configuration manager receives a registration request that specifies a monitor service node having an associated monitor services container that instantiates one or more monitor services that share an execution space. In response to the registration request, the configuration manager compares performance attributes of one or more of the service hosts with service requirements of the one or more monitor services. The configuration manager generates a response to the registration request based, at least in part, on said comparing the performance attributes with the service requirements.

Abstract: In order to provide a more realistic system activity score, an activity monitor gathers activity scores from a plurality of processes on one or more communication systems. An activity score defines an activity level of a particular process. For example, how many cache hits per second are occurring in a communication system or how may a HTTP sessions a web server is handling per second. Because the activity scores are gathered from individual processes within the communication system(s), a more realistic understanding of the overall activity of the communication system(s) can be determined. The gathered activity scores are summed to produce a system activity score. The system activity score is then sent to a user. The user can then utilize the system activity score to better manage the communication system(s).

Abstract: Systems and methods for the deployment of network resource information based on a containment structure are herein disclosed as comprising, in an implementation, determining, using a configuration item representative of a resource within the configuration management database, a first set of properties associated with a resource type, wherein the first set of properties comprises a subset of the global property set, determining a second set of properties based on deployment rules, such as a containment relationship defining properties included within a parent configuration item of the configuration management database, wherein the second set of properties comprises a subset of the first set of properties, provisioning the resource with the second set of properties, and communicating the provisioned resource for activation within the computer network. In an implementation, a deployment agent can be configured to provision a resource with the second set of properties.

Abstract: Described herein is a system and method for providing and administering a partitionable environment for operating application software. The environment is provided together with a plurality of deployable resources usable within the environment and one or more resource group templates. Each resource group template defines a grouping of the deployable resources within a domain. An administration console is usable to create and configure one or more partitions within the domain, with each partition providing an administrative and runtime subdivision of the domain. The administration console can be set to display the one or more partitions and enable creation and configuration of specific artifacts within the one or more partitions.

Abstract: The illustrative embodiments described herein provide systems and methods for managing the execution of processing jobs. In one embodiment, a method includes receiving a processing job associated with a set of processing job parameters. The processing job is sent from a user interfacing device associated with a user. The method also includes determining a processing job priority for the processing job using the set of processing job parameters, identifying a destination processing device capable of executing the processing job using the set of processing job parameters, and initiating execution of the processing job at the destination processing device to form processed data in response to determining to execute the processing job based on the processing job priority.

Abstract: A system, method and apparatus for executing scripts to provide offline prompts in a social networking application are provided. A social networking application operating on a mobile device in an offline mode receives an input comprising a sequence of characters from a user of the mobile device. The social networking application executes a script that was received by the mobile device while being operated in an online mode. The script analyzes each character of the user input as each character is received by the mobile device, and generates a prioritized list of social network contact identifiers, wherein the prioritized list is a prediction of social network contact identifiers associated with the content of the user input and data associated with the script. The social networking application further causes the prioritized list of social network contact identifiers to be provided to the user in response to the user input.

Abstract: A method includes the following steps. One or more records are accessed from a database memory bypassing a database access mechanism of a database system. Data representing access frequency of the one or more records are collected. The collected access frequency data for the one or more records are maintained. The access frequency data for the one or more records are aggregated until the access frequency reaches a threshold value. The aggregated access frequency data are asynchronously reported for the one or more records to the database system.

Abstract: A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium. The first communication medium and the second communication medium are different communication mediums. For example, the first concurrent communication session may be a voice communication session with a user and the second concurrent communication session may be multimedia communication session with the user. A task is identified that needs to be accomplished in the communication session (e.g., in one of first or second concurrent communication sessions). A determination is made if the first communication medium is an optimal communication medium for the task. In response to determining that the first communication medium is the optimal communication medium for the task, the first task is implemented in the first concurrent communication session.

Abstract: A system and method for follow up management comprising determining if a user has a repository record, extracting information from the repository record associated with the user, and acting on information stored in the repository record. The method may be practiced on a system for managing online interaction comprising a business rules engine a follow up repository, and a follow up engine.

Abstract: Technical solutions are described to arbitrarily order and access email messages based on text analysis and social network analysis. One general aspect includes a system that includes an email server and an email client. The email server generates a topic map of email messages stored on the email server. The email server also generates a social map of users with accounts on the email server. The email server receives an email message from a first user, the email message directed to a second user. The email server sends the email message to a third user in response to determining that the email message is relevant to the third user. The present document further describes examples of other aspects such as methods, computer products.

Abstract: Telecommunication network management operations are performed based on accessing network management data (NMD) files via GUIs and general purpose computers including a network management system (NMS) server, and automatic routines for transferring binary NMD files between the general purpose computers and remote network elements (NEs) being managed. A system user produces configuration files at the NMS server for NEs using a network management GUI, and the hardware of NEs automatically complete the network management operations indicated by the NMD files transferred to them from the NMS server and produce their status files to the NMS server. The network management GUI displays network status based on the latest NE status files at the NMS server. This provides direct, binary file transfer based NMS communication that avoids the complexity and restrictions of intermediate messaging protocols or transaction languages and conversions thereof.

Abstract: Representative embodiments are disclosed of a real-time priority-based communication system and method for communicating media streams made up of multiple media message sub-streams, the communication system comprising a chunk configurator for dividing media message sub-streams into chunks, a state machine configured to translate between information regarding the media message sub-streams and the chunks and state associations to the information, the state associations written into a header for each of the chunks, a queue for holding the chunks waiting to be transmitted, and a processor for executing a scheduling algorithm, wherein the scheduling algorithm determines ones of the chunks in the queue to transmit next.

Abstract: Methods and systems are used to share data as authorized by a provider for review by a recipient. Rich content, such as video, still images and audio, may be captured and automatically uploaded to a network-accessible location. The uploaded rich content may then be shared with a recipient (e.g., a recipient designated by the provider, etc.). As the recipient reviews the uploaded rich content, the amount of the rich content played by the recipient can be tracked, and the provider may be notified of whether or not the recipient has accessed the shared information and/or the extent to which the shared information was reviewed.

Abstract: A technique includes providing a first interface to manage a plurality of cloud services that are provided by a plurality of cloud resources that form a hybrid cloud. Each of the cloud resources is associated with an application programming interface. The technique includes using the first interface to orchestrate the cloud services, where the orchestration includes using the first interface to orchestrate the application programming interfaces to allow at least one cloud resource management function provided by the first interface to be performed across at least two of the cloud resources.

Abstract: In a distributed object computing system, a server application may create multiple, uniquely identified, server contexts that each provide one or more services to a service consumer (client). Instead of creating a connection to a client for each server context, a single connection can be used. A service request handler may be configured to handle service requests for each server context. Service requests may be generated in the client with a service context identity. When a service request is received by the server application, the service request handler resolves the service context identity and forwards the service request to the appropriate server context.

Abstract: Implementations generally relate to configuring presence and notifications in persistent conversations. In one implementation, a method includes receiving a presence state associated with a user and causing the presence state to be selectively displayed to one or more target users. The method also includes determining that an event has occurred for which a notification is to be sent to the user, and selectively delivering the notification to the user based on the configured presence state.