Patents Examined by Quynh H. Nguyen
  • Patent number: 11222640
    Abstract: Computing devices and methods utilizing a joint speaker location/speaker identification neural network are provided. In one example a computing device receives an audio signal of utterances spoken by multiple persons. Magnitude and phase information features are extracted from the signal and inputted into a joint speaker location and speaker identification neural network. The neural network utilizes both the magnitude and phase information features to determine a change in the person speaking. Output comprising the determination of the change is received from the neural network. The output is then used to perform a speaker recognition function, speaker location function, or both.
    Type: Grant
    Filed: February 27, 2020
    Date of Patent: January 11, 2022
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Shixiong Zhang, Xiong Xiao
  • Patent number: 11217265
    Abstract: To generate substantially condition-invariant and speaker-discriminative features, embodiments are associated with a feature extractor capable of extracting features from speech frames based on first parameters, a speaker classifier capable of identifying a speaker based on the features and on second parameters, and a condition classifier capable of identifying a noise condition based on the features and on third parameters. The first parameters of the feature extractor and the second parameters of the speaker classifier are trained to minimize a speaker classification loss, the first parameters of the feature extractor are further trained to maximize a condition classification loss, and the third parameters of the condition classifier are trained to minimize the condition classification loss.
    Type: Grant
    Filed: June 7, 2019
    Date of Patent: January 4, 2022
    Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Zhong Meng, Yong Zhao, Jinyu Li, Yifan Gong
  • Patent number: 11196863
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Grant
    Filed: October 24, 2019
    Date of Patent: December 7, 2021
    Assignee: VERINT AMERICAS INC.
    Inventor: Daniel Thomas Spohrer
  • Patent number: 11182561
    Abstract: A similar expression collecting unit (103) collects a word/phrase of an expression similar to an analysis viewpoint word/phrase and a word embedding corresponding the word/phrase from distributed representations of words data. A dimension selecting unit (104) selects a dimension of a word embedding depending on the analysis viewpoint word/phrase, and compresses a word embedding corresponding to the word/phrase collected by the similar expression collecting unit (103) in the selected dimension.
    Type: Grant
    Filed: February 14, 2017
    Date of Patent: November 23, 2021
    Assignee: MITSUBISHI ELECTRIC CORPORATION
    Inventors: Takeyuki Aikawa, Hiroyasu Itsui
  • Patent number: 11178487
    Abstract: A furniture system including a base and transverse member, with an induction charger provided in the transverse member and/or base, hidden from view and feel, embedded, e.g., at least 10 mm below the charging surface. In an embodiment, the transverse member includes a frame having an upper panel and an induction charger elastically secured at least partially above the upper panel such that the induction charger is elastically pushed down toward or through the upper panel when a force is exerted downward onto the induction charger. The induction charger elastically yields downward or otherwise toward or into the furniture system in response to loads, such as loads from sitting on the induction charger, to prevent damage thereto. The induction charger can elastically yield as such and still be positioned close enough to the surface of the furniture system to effectively charge electronic devices placed thereon.
    Type: Grant
    Filed: January 9, 2020
    Date of Patent: November 16, 2021
    Assignee: The Lovesac Company
    Inventors: Shawn D. Nelson, David M. Underwood, Brian Kuchler, Clint Gibson, Troy Christiansen
  • Patent number: 11178486
    Abstract: An electronic furniture assembly of the present invention comprises: (i) a furniture assembly comprising: (A) a base (e.g., a seat portion), (B) at least one transverse member (e.g., a side, armrest or backrest), and (C) a coupler for selectively coupling the base to the transverse member; and (ii) a speaker system mounted within one or more portions of the furniture assembly. The speaker system comprises one or more speakers mounted within the base and/or the transverse member, hiding the speakers therein, and saving space within a home or office, using the same footprint for both furniture and speakers, providing a high fidelity surround sound system.
    Type: Grant
    Filed: November 26, 2019
    Date of Patent: November 16, 2021
    Assignee: The Lovesac Company
    Inventors: Shawn Nelson, David Underwood, Brian Kuchler, Clint Gibson
  • Patent number: 11172301
    Abstract: An electronic furniture assembly of the present invention comprises: (i) a furniture assembly comprising: (A) a base (e.g., a seat portion), (B) at least one transverse member (e.g., a side, armrest or backrest), and (C) a coupler for selectively coupling the base to the transverse member; (ii) an electrical hub for providing electrical power to the speakers, the hub configured to selectively reside within the furniture assembly; and (iii) a speaker system mounted within one or more portions of the furniture assembly. The speaker system comprises one or more speakers mounted within the base and transverse member, hiding the speakers therein, and saving space within a home or office, using the same footprint for both furniture and speakers, providing a high fidelity surround sound system.
    Type: Grant
    Filed: February 12, 2019
    Date of Patent: November 9, 2021
    Assignee: The Lovesac Company
    Inventors: Shawn Nelson, David Underwood, Brian Kuchler
  • Patent number: 11165908
    Abstract: Techniques for benchmarking pairing strategies in a contact center system are disclosed.
    Type: Grant
    Filed: June 29, 2020
    Date of Patent: November 2, 2021
    Assignee: Afiniti, Ltd.
    Inventor: Zia Chishti
  • Patent number: 11164575
    Abstract: Embodiments for managing a voice response system by one or more processors are described. A communication is received from an individual. A response to the received communication is determined based on at least one data source associated with the individual. The determined response is caused to be executed by a computing device.
    Type: Grant
    Filed: January 4, 2019
    Date of Patent: November 2, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Maharaj Mukherjee, Shikhar Kwatra, Jeremy Fox, Sarbajit Rakshit
  • Patent number: 11159680
    Abstract: Techniques are described for analyzing communications sent during a service session to provide (e.g., customer) service on a social media channel, the analysis to determine a quality of service provided during the session. Natural language processing, lexical analysis, pattern matching, or other types of analysis may be used to determine an empathy factor and a conversational factor for communications between a service representative (SR) and a user during a session. The factors may be combined with other factors, such as a timely acknowledgement factor and a timely resolution factor, to generate a response quality index (RQI) for the session. Based on the RQI, feedback information may be generated and sent to the SR. In some implementations, the communications may be analyzed and feedback information sent to the SR in real time during the session, to dynamically improve service quality.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: October 26, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Renee Lynette Horne, Julie Finlay
  • Patent number: 11150924
    Abstract: A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: October 19, 2021
    Assignee: Twilio Inc.
    Inventors: Carter Rabasa, Martin Amps
  • Patent number: 11152008
    Abstract: An electronic apparatus includes a memory configured to store a preset password, and a processor configured to provide information with respect to a password modification method and to perform an authentication process for an input password using the preset password and the password modification method.
    Type: Grant
    Filed: December 19, 2018
    Date of Patent: October 19, 2021
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Jaehyun Bae, Yongjun Park
  • Patent number: 11153441
    Abstract: A computer-based system and method for responding to customer calls. The method includes automatically determining whether at least one incoming call meets existing customer criteria and further automatically determining a market segment of the at least one incoming call. The market segment may indicate whether a specific customer prefers: (i) no voice or face-to-face interaction with a representative; (ii) a face-to-face interaction with a representative; and/or (iii) a voice only interaction with a representative. The method further includes automatically routing the at least one incoming call based upon the determined market segment to one of: (1) an automated voice prompt; (2) a gaming system having two-way video capability; or (3) a person-to-person voice call system to facilitate answering incoming calls in a customer-friendly or customer preferred manner.
    Type: Grant
    Filed: April 23, 2020
    Date of Patent: October 19, 2021
    Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventor: Season Arlene Tanner
  • Patent number: 11146509
    Abstract: A system and method of instant-messaging bot that provide a chatbot and human agents working in accord in communicating with users over a public instant-messaging (IM) platform includes a chatbot application and an IM platform, both built for an enterprise. The enterprise IM platform is connected to the chatbot application and separately connected to one or more public IM platforms via the Internet. The chatbot application contains software for receiving, processing, analyzing and responding to human-generated messages in a human-like manner. The enterprise IM platform contains software for managing traffic of IM messages exchanged among the chatbot, one or more human agents connected to the enterprise IM platform, and any user connected to one of the public IM platforms.
    Type: Grant
    Filed: November 7, 2019
    Date of Patent: October 12, 2021
    Assignee: D8AI Inc.
    Inventors: Chung-Lin Chen, Hsi-Shu Mao, Lien-Chin Chen, Richard Li-Cheng Sheng, Hui Hsiung
  • Patent number: 11140259
    Abstract: Systems and methods are provided for using a registry to assure parties receiving a communication, such as an incoming phone call, that the party sending the communication, such as the caller is, who it appears to be. In some embodiments the registry is a publicly accessible database which stores communication identifiers such as telephone numbers for parties in association with other data including data provided by the parties or others. The other data may include the name of the party associated with the identifier, a cryptographic public key used by the party as part of a public/private key pair, data representing the intent of the party in sending a communication, and parameters set by parties to be satisfied to receive communications or in determining how such communications should be handled. The system may provide the data representing the party's specific intention in that call or other communication to the party receiving the communication.
    Type: Grant
    Filed: July 13, 2020
    Date of Patent: October 5, 2021
    Assignee: YouMail, Inc.
    Inventors: Alexander E. Quilici, Michael J. Rudolph
  • Patent number: 11138392
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for machine translation using neural networks. In some implementations, a text in one language is translated into a second language using a neural network model. The model can include an encoder neural network comprising a plurality of bidirectional recurrent neural network layers. The encoding vectors are processed using a multi-headed attention module configured to generate multiple attention context vectors for each encoding vector. A decoder neural network generates a sequence of decoder output vectors using the attention context vectors. The decoder output vectors can represent distributions over various language elements of the second language, allowing a translation of the text into the second language to be determined based on the sequence of decoder output vectors.
    Type: Grant
    Filed: July 25, 2019
    Date of Patent: October 5, 2021
    Assignee: Google LLC
    Inventors: Zhifeng Chen, Macduff Richard Hughes, Yonghui Wu, Michael Schuster, Xu Chen, Llion Owen Jones, Niki J. Parmar, George Foster, Orhan Firat, Ankur Bapna, Wolfgang Macherey, Melvin Jose Johnson Premkumar
  • Patent number: 11120228
    Abstract: This disclosure relates generally to data processing, and more particularly to a method and system for generating ground truth labels for ambiguous domain specific tasks. The system generates reference data corresponding to a regulation statement being processed, using a crowd sourcing mechanism and then processes the reference data using an Expectation Maximization (EM) model. The EM model determines consensus with respect to ambiguity of terms/phrases, validity of questions, and validity of answers, and then based on the determined consensus, provides questions and answers to disambiguate the regulation statement.
    Type: Grant
    Filed: July 3, 2019
    Date of Patent: September 14, 2021
    Assignee: Tata Consultancy Services Limited
    Inventors: Manasi Samarth Patwardhan, Abhishek Sainani, Shirish Karande, Smita Ghaisas, Richa Sharma
  • Patent number: 11115534
    Abstract: Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.
    Type: Grant
    Filed: July 10, 2020
    Date of Patent: September 7, 2021
    Assignee: Afiniti, Ltd.
    Inventor: Zia Chishti
  • Patent number: 11095771
    Abstract: An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.
    Type: Grant
    Filed: October 8, 2019
    Date of Patent: August 17, 2021
    Inventor: Farhad Arshad
  • Patent number: 11076212
    Abstract: A cap deco which is installed at an upper portion of a door of a refrigerator. There is provided a cap deco, in which a portion of a door cover that defines an upper surface of the cap deco includes a microphone pocket in which a microphone is accommodated and a speaker pocket in which a speaker is accommodated and the microphone pocket and the speaker pocket are defined as separate spaces from each other. A microphone mount is installed in the microphone pocket and a speaker mount 514 manufactured as a separate part from the microphone mount 511 is installed in the speaker pocket.
    Type: Grant
    Filed: August 28, 2019
    Date of Patent: July 27, 2021
    Assignee: LG ELECTRONICS INC.
    Inventors: O Min Kwon, Hyungkyu Park