Abstract: A first method comprises initiating a telecommunication network trigger based upon a service code dialed from an originating party. The service code includes an alphabetical abbreviation for a name of a telecommunication service. In dependence upon the trigger, a step of provisioning the telecommunication service for the originating party is performed. A second method comprises initiating a telecommunication network trigger based upon a code including “*M” or “#M”. In response to the trigger, a step of providing a menu of a plurality of telecommunication options in is performed. Systems and articles associated with the first and second methods are disclosed.

Abstract: A system and method for providing an indication of a telephone voicemail message over a computer network is provided. A table of updated voicemail subscriber message information is generated that includes voicemail subscriber identifier information and voice mailbox message status for each respective subscriber. Web-based requests are received from subscribers for voice mailbox status information. For each request from a subscriber, subscriber-specific data is retrieved from the table and an Internet web page incorporating the retrieved information is provided. A web page is then generated for a subscriber and downloaded over the subscriber's web browser to provide an updated voice mailbox message status. An additional embodiment is described in which a cache in the router is utilized to store updates of the voice mailbox message status.

Abstract: A call center includes a message playback unit for playing back a prerecorded greeting during an outgoing call while a call classifier unit within the call center processes an audible signal received from a remote party location. A call processing unit places a call to a remote party location via a communication network to attempt to elicit a desired response from the remote party. The call classifier then processes an audible signal received from the remote party location to determine whether or not the call was answered by a live party. The prerecorded greeting is then played while the call classifier is simultaneously processing the audible signal. If the call classifier determines that the call was answered by a live party, the call processing unit completes a talk path between the remote party location and a local agent at the call center who handles the remainder of the call. The call processing unit will normally wait until the greeting has ended to complete the talk path.

Abstract: The present invention offers a fixing structure for input keys, applied in personal digital assistant provided with function of a mobile telephone. On the backside of the case of a framework are provided a plurality of positioning elements and a plurality of thermomeltable elements respectively. On said positioning elements and thermomeltable elements are sheathed consecutively with elastic sheet, plate, circuit board and fixing plate. Each end of said thermomeltable elements is accommodated in corresponding recessed hole provided in said fixing plate to avoid interference with other parts. Pressing keys set up on elastic sheet can be just protruded from the case respectively, and by means of a bottom plate kept flat against the whole bottom, the fixing structure is completed. In this way, not only is the aim to decrease thickness of PDA achieved, but also it is convenient for users to carry.

Abstract: A voice message is bookmarked by marking the voice message with a bookmark in a bookmark location. The voice message is accessed at the bookmark location by selecting the bookmark.

Abstract: A destination portable phone comprises a multimedia file retention memory 100 for storing and retaining voice data and image data specified as a video answerphone message in a multimedia file format that enables synchronous reproduction of the data, an answerphone mode starting unit for starting the memory to read out the message at the answerphone setting when a call is originated from a transmitting unit of an origination portable phone by opening a voice channel, and a transmitting unit for receiving and transmitting the message by opening the data channel.

Abstract: A computer implemented method of transmitting electronic voice messages including the steps of establishing a caller identity associated with a first telephone connection, recording a first audio clip from the first telephone connection, establishing an email target string, encapsulating the first audio clip, the caller identity and the email target string into a first email attachment, transmitting the first email attachment to a first email account associated with the email target string, broadcasting the first audio clip to a second telephone connection, prompting the second telephone connection for a reply recording, responsive to a record signal, recording a second audio clip from the second telephone connection, encapsulating the second audio clip and the caller identity into a second email attachment, and transmitting the second email attachment to a second email account associated with the caller identity.

Abstract: A graphical user interface is disclosed that displays messages to a user in a manner such that attached or embedded message (as well as attachments to the embedded messages) within a message can be easily viewed with reduced user effort. The graphical user interface can be implemented in a variety of messaging systems, including electronic mail systems, unified messaging systems, voice mail systems, etc.

Abstract: A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VoIP) technology.

Abstract: A call center system for enabling communication between callers and subscribers. The call center system includes a public switched telephone network (PSTN) and a virtual call center operable to receive calls from callers via the PSTN. The virtual call center performs Interactive Voice Response (IVR) and Automated Call Distributor (ACD) functions to the callers on behalf of subscribers of the virtual call center for enabling communication between the callers and the subscribers. The virtual call center performs IVR and ACD functions to callers on behalf of each subscriber based on a service level agreement between each subscriber and the virtual call center. The virtual call center performs IVR functions associated with a subscriber for a caller to access information from the subscriber and for a caller to provide information to the subscriber. The virtual call center performs ACD functions associated with the subscriber to connect the caller with an agent of the subscriber.

Abstract: Methods and systems allow use of a TCP/IP or other network for a message sender's messaging platform (MP1) to engage in a query/response exchange using a standardized protocol such as LDAP with a directory or an other messaging platform to obtain spoken name data associated with a recipient of a message from the sender. If available, the directory responds to the MP1 with the spoken name data. If unavailable at the directory, the directory may retrieve the spoken name data from an other messaging platform, or may provide MP1 with profile data indicating the location of the spoken name data. If MP1 does not receive the spoken name data from the directory, then MP1 may use the profile data to obtain the spoken name data from the location indicated. Once MP1 receives the spoken name data, MP1 makes a presentation to the sender.

Abstract: Method and apparatus for providing a centralized access, in real-time, to messages received in, or sent from two or more mail accounts of a user. Data related to incoming and/or outgoing messages from one or more accounts of the user is continuously aggregating and/or stored in real-time. The user accesses each aggregated message received in, or sent from one or more accounts, from each of the accounts. The status of the user's aggregated updated and/or outgoing messages may be continuously updated and/or displayed to the user, in real-time.

Abstract: Systems and methods for conversational computing and, in particular, to systems and methods for building distributed conversational applications using a Web services-based model wherein speech engines (e.g., speech recognition) and audio I/O systems are programmable services that can be asynchronously programmed by an application using a standard, extensible SERCP (speech engine remote control protocol), to thereby provide scalable and flexible IP-based architectures that enable deployment of the same application or application development environment across a wide range of voice processing platforms and networks/gateways (e.g., PSTN (public switched telephone network), Wireless, Internet, and VoIP (voice over IP)). Systems and methods are further provided for dynamically allocating, assigning, configuring and controlling speech resources such as speech engines, speech pre/post processing systems, audio subsystems, and exchanges between speech engines using SERCP in a web service-based framework.

Abstract: A method of allowing a telephone network user to initiate a call feature request during an in-progress call using a conventional touch tone telephone with a telephone handset and conventional touch tone telephone keys. The method includes receiving and recognizing a touch tone signal resulting from the user pressing one or more of the telephone keys, recognizing a user spoken predetermined voice command, then interpreting the touch tone signal and voice command as a request for a call feature. The call feature is then provided in accordance with the request.

Abstract: In a communication apparatus for a communication network, a call distribution unit distributes calls that come in for the communication network to a corresponding switching equipment unit, which is provided for accepting the calls and for forwarding the calls. The switching equipment unit comprises a different control unit, whereby a first type of control unit is responsible for calls of lower priority and a second type of control unit is responsible for calls of higher priority. When a corresponding interrogating key is operated, the calls of higher priority that are pending at the second control unit are accepted, whereas calls of lower priority that are pending at the first control unit are only accepted when calls of higher priority are not pending at the second control unit when corresponding call acceptance units are operated.

Abstract: Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided. One system embodiment includes at least one access device operatively associated with a technician server. The access device is configured to display at least one screen adapted to receive data collected in association with the service performed at the customer location.

Abstract: A method and system that enable mass direct delivery of personalized voice messages to electronic voice storage devices or systems, such as voice mail systems, is disclosed. A single voice service is created and executed and used to generate personalized sound files for a number of users of a voice storage system. A specialized interface is then used to directly deposit the personalized sound files in the voice mail boxes of the appropriate users.

Abstract: A digital broadcast system including a broadcast receiving system and data processing method are disclosed. In the broadcast receiving system receiving broadcast signals, the broadcast receiving system includes a transmission parameter decoding unit, a known sequence detector, and a burst controller. The transmission parameter decoding unit detects information on a burst of a received signal from broadcast data having main service data and mobile service data multiplexed therein within a field of the received signal and outputs the detected information on the burst. The known sequence detector receives burst information from the transmission parameter decoding unit and uses the received burst information and known data position information included in the received data, so as to output burst control information. The burst controller uses the burst control information to control power supply of the broadcast receiving system.

Abstract: Techniques are disclosed herein for programming memory arrays to achieve high program/erase cycle endurance. In some aspects, only selected word lines (WL) are programmed with other WLs remaining unprogrammed. As an example, only the even word lines are programmed with the odd WLs left unprogrammed. After all of the even word lines are programmed and the data block is to be programmed with new data, the block is erased. Later, only the odd word lines are programmed. The data may be transferred to a block that stores multiple bit per memory cell prior to the erase. In one aspect, the data is programmed in a checkerboard pattern with some memory cells programmed and others left unprogrammed. Later, after erasing the data, the previously unprogrammed part of the checkerboard pattern is programmed with remaining cells unprogrammed.

Abstract: Body bias can be applied to optimize performance in a non-volatile storage system. Body bias can be set in an adaptive manner to reduce an error count of an error correcting and/or detecting code when reading data from non-volatile storage elements. Also, a body bias level can be increased or decreased as a number of programming cycles increases. Also, body bias levels can be set and applied separately for a chip, plane, block and/or page. A body bias can be applied to a first set of NAND strings for which operations are being performed by controlling a first voltage provided to a source side of the first set of NAND strings and a second voltage provided to a p-well. A source side of a second set of NAND strings for which operations are not being performed is floated or receives a fixed voltage.