Patents Examined by Scott T. Wolinsky
  • Wireless telephone integration system and method for call centers and workgroups
    Patent number: 5841854
    Abstract: A system and method for automatic call distribution targeting users in workgroups wherein the users utilize either wired or wireless communications tools. Users are chosen via a rule-based selection process including access to a database of user and caller-screened information. The system is compatible with available and developmental hardware platforms for call centers and mobile workers including SS7/AIN, computer telephony interfaces, direct cellular network connections, PBX and centrex-based systems.
    Type: Grant
    Filed: August 4, 1997
    Date of Patent: November 24, 1998
    Assignee: Priority Call Management, Inc.
    Inventors: Gregory D. Schumacher, Robert F. Penfield, Patrick J. MeLampy