Abstract: A method, device, and medium are provided for improving a user's Internet experience, comprising in one aspect, receiving, from a gateway, an indication of a reply from a content provider indicating an error requiring arbitration, determining, on the basis of an arbitration agreement, one or more remediation measures for the gateway to take in response to the error, the remediation measures selected from the set consisting of: passing the reply to the user unchanged, providing cached content to the user, rewriting the error reply to include a redirection to an alternate page, rewriting the error reply to include an alternate reply status code, providing a standardized error page in place of the error reply provided by the content provider, rejecting future requests sent to the content provider, and redirecting future requests sent to the content provider to an alternate content provider; and sending to the gateway an arbitration response including a remediation policy indicating the remediation measures.