Patents Examined by Steve Knuth
  • Automated multilingual interactive system and method to perform financial transactions
    Patent number: 5794218
    Abstract: A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system prompts the customer of a financial institution in various languages until the customer's language and home country are identified. The system then connects the customer telephonically with a representative who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative and record keeping are also provided.
    Type: Grant
    Filed: January 16, 1996
    Date of Patent: August 11, 1998
    Assignee: Citibank, N.A.
    Inventors: Horton W. Jennings, Ronald Padalino, Robert Peralta, Nigel R. Pinnell, Philip C. Shinn