Abstract: A method, system, and apparatus for providing access to asynchronous data in a spreadsheet application program is provided. When a request is received to utilize an asynchronous data element in a spreadsheet, the spreadsheet application program instructs an asynchronous data server to provide updated values for the asynchronous data element. When the asynchronous data server program receives an updated value, it notifies the spreadsheet application program that a changed value for the data element is available. The next time the spreadsheet application program has idle processing time following a notification that an update is available, the spreadsheet application program determines whether a notification has been received from the asynchronous data server program. If an update is available, the spreadsheet application program contacts the asynchronous data server and requests the update. In response, the asynchronous data server program transmits the update to the spreadsheet application program.

Abstract: A web-based call center and a method for its operation include multiple agent and customer terminals connected to a web server. The agent terminals and the customer terminals include a web browser for accessing web documents from the web server and annotation plug-in software for recording and replaying static and dynamic annotations on web documents. An HTML document registration tool formats web documents prior to storage on the web server, so that the web documents are formatted for annotation. An annotation server includes a database for storing annotated documents received from agent and customer terminals. Indexing software associated with the annotation server extracts key information from annotations received from customer terminals as part of callback requests. The extracted key information is indicative of a skills set which is required by an agent in order to handle the callback request. An ACD server utilizes the key information to route callback requests to qualified call center agents.

Abstract: A bookmark set is created from search results. First, a search request from a client browser is sent for pages in a distributed database which satisfy a search condition. A set of pages which satisfy the search condition are returned. In the page which presents the search results, each page is associated with a user input sensitive selection means, such as a checkbox. Responsive to user input, i.e. selection of certain pages, a bookmark set comprised of a path to selected pages is created. The created bookmark set is served as a unit to the client browser.