Abstract: Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a multi-bus structure, including, for example, a TDM bus and a packet bus, and multi-protocol framing engines. Such systems preferably include subsystem functions such as PBX, voice mail and other telephony functions, LAN hub and data router or switch functions. In preferred embodiments, a TDM bus and a packet bus are intelligently bridged and managed, thereby enabling such multiple mode/protocol voice and data transmissions to be intelligently managed and controlled with a single, integrated system.

Abstract: A system is provided for establishing a connection between a telephone agent and a computer user. A request is received from the user requesting a return call by an agent. The request is received through a web server and includes an identifier associated with the web page being viewed by the user. The identifier associated with the web page is transmitted to an agent that will contact the user. This allows the agent to view the web page that was being viewed by the user when the request was entered. A telephone connection is then established between the user and the agent. An agent can be selected based on the content of the web page being viewed by the user at the time the request for agent contact is entered. Additionally, for an incoming call, a web page can be generated that contains information about the incoming call. An identifier associated with the generated web page is transmitted to an agent that will answer the call. The agent then accesses the web page using the received identifier.

Abstract: The invention relates to a registration method used for registering at least one dual mode mobile station (MMS) with an associated private base station (DBS). The private base station is connected to the public telephone network (PSTN, ISDN) and uses, for transmission and reception, frequencies which are close to or identical to those used in a cellular radio system. The dual mode mobile station can operate either in “cordless” mode, used to communicate via said private base station, or in “cellular” mode, used to communicate via base stations (BTS) within the cellular radio system. Registration of the dual mode mobile station with the private base station constitutes a preliminary stage enabling the operation of the dual mode mobile station in “cordless” mode, whereby, following each incoming or outgoing call, a conversation can be established between the dual mode mobile station and other telephone equipment, via the private base station.