Abstract: In some implementations, an utterance that requests a voice call is received, the utterance is classified as spoken by a particular known user, the particular known user is determined to be associated with a personal voice number, and in response to determining that the particular known user is associated with a personal voice number, the voice call is initiated with the personal voice number.

Abstract: A hearing protection system is provided. The hearing protection system has a first active hearing protection system. The first active hearing protection system is level-dependent. The hearing protection system also has a second active hearing protection system. The second active hearing protection system is level-dependent. Each of the first and second active hearing protection systems are configured to operate in an independent mode and a dual-protection mode. A dual-protection mode level dependent function of the second active hearing protection system is different than an independent mode level dependent function.

Abstract: A hearing device, e.g. a hearing aid, comprises a) at least one input transducer for converting sound in the environment of the hearing device to respective at least one acoustically received electric input signal or signals representing said sound; b) a wireless receiver for receiving an audio signal from a wireless transmitter of a sound capturing device for picking up sound in said environment and providing a wirelessly received electric input signal representing said sound; and c) a processor configured c1) to receive said at least one acoustically received electric input signal or signals, or a processed version thereof; c2) to receive said wirelessly received electric input signal; and c3) to provide a processed signal. The processor comprises a signal predictor for estimating future values of said wirelessly received electric input signal in dependence of a multitude of past values of said signal, thereby providing a predicted signal.

Abstract: Techniques are provided for telephone call information collection and retrieval. A receiver device receives a telephone call from a caller device. The receiver device collects information associated with the telephone call and stores the information in a memory. Subsequently, the receiver device displays, via a graphical user interface, the telephone number of the caller device. The receiver device receives, via the graphical user interface, a user selection of the telephone number of the caller. In response to the user selection, the receiver device displays, via the graphical user interface, the information stored in the memory, including, for example, the start and end times of the telephone call, the location(s) of the receiver device during the telephone call, and text representing the audio of the call (e.g., speech-to-text conversion of at least a portion of the audio).

Abstract: The present disclosure provides a speaker diaphragm and a speaker. The diaphragm includes a thermoplastic polyester elastomer film layer, a thermoplastic polyester elastomer being a copolymer composed of a hard segment A of polyester and a soft segment B of polyether or aliphatic polyester, wherein the thermoplastic polyester elastomer film layer has Young's modulus of 1-1000 MPa, with an elastic recovery rate after 10% strain being greater than or equal to 80%. The speaker diaphragm has a good stiffness, a good damping performance and a good resilience.

Abstract: A middle frame includes: a border antenna which is provided with a sound output hole, a first mounting site for arranging a circuit board which is connected with a feed point of the border antenna, and a second mounting site for arranging an audio assembly which is connected with the sound output hole through a sound output channel, the first mounting site is between the border antenna and the second mounting site.

Abstract: A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. In some instances, a first communications session may be started between a first user and a second user. During the first communications session, one or more communications may be processed to select an intent of the first user and a value of an information item communicated by the first user. An automated workflow may be selected to continue assisting the first user, and the first user may be transferred to a second communications session with the automated workflow. The automated workflow may be initialized with the value of the information item that was provided during the first communications session so that the first user does not need to repeat information.

Abstract: A system including an acoustic barrier suitable for wearing in or on an ear of an individual mammalian subject, and a processor. The acoustic barrier defines at least one sound path therethrough and includes a microphone for measuring sound pressure inside the acoustic barrier. The processor is arranged to receive measurements from the microphone and determine a risk that a sound dose limit will be reached before a predetermined time associated with the dose limit. The system is arranged to provide an indication of the determined risk.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: A network service system, a computer storage medium for communication, and a network service method are provided. The system includes: a communication module and a data processor, the data processor including a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from a user terminal, the communication request including the identification code; and the communication module is further configured to establish a communication connection to a target terminal according to the identification code set by the network service system and a target code, the target code enabling the target terminal to communicate with the user terminal in real time by using an Internet Protocol (IP) network.

Abstract: According to an example aspect of the present invention, there is provided an audio amplifier for use with a limited power source, the audio amplifier having: a power input terminal, a signal input terminal, a first DC to DC converter having an input connected to the power input terminal, an electrical energy storage device connected to an output of the first DC to DC converter, a second DC to DC converter having an input connected to the electrical energy storage device, an amplifier conductively connected to the output of the second DC to DC converter so as to be powered by the output of the second DC to DC converter, the amplifier also being conductively connected to the signal input terminal so as to receive a signal for amplification, and an output of the amplifier configured to be connected to a transducer such that the transducer may be driven by the amplifier.

Abstract: Aspects of the present disclosure relate to evaluating a contact center agent using an automated evaluation process that employs aspects of machine learning to review pieces of content, identify context within a piece of content where a compliance statement is required, and determine if a compliance statement was given by the agent. In some embodiments, a compliance model is trained and utilized to recognize context within the customer-agent interaction indicating that a compliance statement should be given by the agent. The presence or absence of a compliance statement in the piece of content may then be evaluated by the model and reported to the contact center supervisor. The automated nature of the invention efficiently and effectively reduces the unnecessary randomness introduced by a manual review process while providing improved assurance that compliance requirements are consistently provided during customer interactions.

Abstract: A system and method for enhanced outbound campaign management, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, Control agent desktop, an autodialer, and a simple dialer which allows enterprises to conduct unified communications campaigns without differentiating between prior expressed written consent consumers, and those who have not provided prior expressed written consent, to being autodialed or receiving artificial or pre-recorded voice messages, allowing for compliance with regulations regarding such consent without splitting or bifurcating or otherwise hampering communications campaigns for the enterprise customers.

Abstract: A universal contact center service access point is mapped to a service access point specific to a determined modality to establish a connection between a user device and a contact center operator device and associated with that modality. A request for a contact center engagement is obtained from a user device, in which the request includes a universal contact center service access point. Responsive to the request, the universal contact center service access point is mapped, based on a record associating multiple modalities with the universal contact center service access point, to a service access point specific to one of those multiple modalities determined based on information associated with the user device. The contact center engagement is then facilitated over a connection, established based on the mapping, between the user device and a contact center operator device associated with the service access point.

Abstract: Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.

Abstract: An electronic device according to an embodiment disclosed herein may include a sensor, a short-range communication module, and a processor. The processor is configured to generate first rotation angle information, establish a connection to the external electronic device, receive, from the external electronic device, second rotation angle information and check data uniquely assigned to the second rotation angle information, configure a first time stamp based on the check data and a time of receiving the second rotation angle information, configure a second time stamp based on the check data and a time of correcting the second rotation angle information, compare the first time stamp and the second time stamp to calculate a delay time, correct the second rotation angle information based on the delay time, and generate posture information based on the first rotation angle information and the corrected second rotation angle information.

Abstract: A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.

Abstract: A system and method for routing a call from a customer to a customer service representative at a call center is described. The method being performed by an augmented intelligence system. The method includes receiving an incoming call from a customer at the call center. The method also includes determining a match between a classification of the customer and a classification of a selected customer service representative based on a profile of the customer and a profile of the selected customer service representative. The method further includes routing the incoming call from the customer to the selected customer service representative.

Abstract: A method for facilitating an interaction with a contact center for a customer relating to a problem with a target object. The method includes receiving images of the target object from the customer and processing the images by: identifying a base object corresponding to the target object; retrieving a base object model, product identification information, and customer service information associated with the base object; analyzing the images by comparing the images of the target object to the base object model to detect changes; based on the detected changes, determining a problem statement related to the interaction; and based on the customer service information and the problem statement, selecting an applicable contact center as the contact center for the interaction. The method includes transmitting a communication that include the problem statement to the contact center to initiate the interaction.

Abstract: Disclosed herein are system, method, and computer program product embodiments for capturing incoming communications from a sender across multiple channels, and determining whether to include those communications from the sender in an inbox using a waiting room. The waiting room lists unknown senders, and allows a user to add the senders to a blocklist, where the sender's communications are omitted from the user's inbox, or to a passlist, where a new CRM customer record is created for the sender. With the CRM customer record created, future communications from the sender are matched to the CRM customer record and permitted for inclusion in an inbox. This way, recipients can prioritize customers (or other high-value communications) within their inbox based on a corresponding existing CRM customer record, while simplifying the capture of those CRM customer records.