Patents Examined by William J. Deane, Jr.
  • Patent number: 7359502
    Abstract: A network-based announcement and message delivery service for providing a landline customer with information of interest such as weather, financial market data, time/temperature, sporting event results, etc. The information is provided to the subscriber by way of information displayed on a caller-ID display and/or by way of talking caller-ID.
    Type: Grant
    Filed: April 11, 2005
    Date of Patent: April 15, 2008
    Assignee: AT&T Knowledge Ventures, L.P.
    Inventors: Karen Jeanne Pelletier, Laura Marie Griffith, Michael Steven Pickard, Gayle Roberta Ekstrom, Robert Welsey Bossemeyer, Jr., Raymond Walden Bennett, III, Jordan Howard Light, Edmond W. Israelski, Bruce Edward Stuckman
  • Patent number: 7352854
    Abstract: Systems and method for call waiting suppression are disclosed. When a communications device is engaged in an active communication and receives an incoming communication, a call waiting alert is activated to produce a single, initial audible alert, and thereafter the subsequent call waiting alert(s) are silenced according to a call waiting suppression profile. Alteratively, an audible indicator of the call waiting alert may be deactivated for the incoming communication, while other indicators remain active to alert the receiving party of the incoming communication.
    Type: Grant
    Filed: September 29, 2003
    Date of Patent: April 1, 2008
    Assignee: AT&T Delaware Intellectual Property, Inc.
    Inventor: Edward Michael Silver
  • Patent number: 7340049
    Abstract: An apparatus in one example comprises one or more intelligent network platforms that serve to provide feedback to be played to a calling communication device during a call from the calling communication device for a called communication device. One or more of the one or more intelligent network platforms allow a user of the called communication device to preselect one or more portions of the feedback. One or more of the one or more intelligent network platforms employ signaling to connect the call from the calling communication device to an intelligent network platform of the one or more intelligent network platforms.
    Type: Grant
    Filed: October 10, 2003
    Date of Patent: March 4, 2008
    Assignee: Lucent Technologies Inc.
    Inventors: Ramachendra P. Batni, Robert Brunetti, John B. Reid, Laura Scruggs Reizner, Michael Joseph Rudolph
  • Patent number: 7339608
    Abstract: An integrated camera, motion detector and cordless telephone system. A wireless camera operates to detect motion and then alerts a user to the motion via a base station/cordless handset. In one embodiment, the camera then also transmits still or streaming video to the base station/cordless telephone. Accordingly, a user can monitor image(s) via a cordless telephone handset and/or be alerted of motion within the camera's field of view.
    Type: Grant
    Filed: March 25, 2003
    Date of Patent: March 4, 2008
    Assignee: VTech Telecommunications Limited
    Inventors: Gordon Ryley, Ralph Tischler
  • Patent number: 7336779
    Abstract: The present invention is directed to a customer contact 100 in which a session monitor 140 identifies and implements multi-customer sessions. A conferencing function 136 connects the plurality of customers 110-118 simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact center 100 is in an session mode. The sessions can be closed or open to new customers after commencement.
    Type: Grant
    Filed: March 15, 2002
    Date of Patent: February 26, 2008
    Assignee: Avaya Technology Corp.
    Inventors: David G. Boyer, Sally Cartwright, Susan K. Harkreader, Thomas L. Hemm, Joylee Kohler, Doree Duncan Seligmann
  • Patent number: 7336778
    Abstract: A method for routing calls in a communication system comprising a network and a plurality of terminals associated with a single subscriber identity, the method comprising: receiving a request to establish a call from a first terminal to the subscriber identity; retrieving from a subscriber information store a set of weighting parameters for the subscriber identity, each of the terminals associated with the subscriber having at least one of the weighting parameters of the set associated with it; determining an order in which to route the call to the terminals based on the weighting parameters; and routing the call to the terminals in that order until the call is terminated or is answered by one of the terminals.
    Type: Grant
    Filed: December 20, 2002
    Date of Patent: February 26, 2008
    Assignee: Nokia Corporation
    Inventors: Tiina Partanen, Sami Mäki, Antti Vuorikoski, Jani Ekman
  • Patent number: 7333601
    Abstract: A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the terminals is accommodated by the exchange and includes a display unit as well as a telephone unit; an audio recording & playback unit for recording voices of a conversation between an operator operating the terminal and a caller making an call in a conversation-voice recording file and for playing back voices from the conversation-voice recording file and a response-information-creating unit for creating a response to an incoming call.
    Type: Grant
    Filed: December 26, 2003
    Date of Patent: February 19, 2008
    Assignee: Fujitsu Limited
    Inventors: Kazuaki Sato, Takayasu Koike, Hiroyuki Kiire
  • Patent number: 7333475
    Abstract: A switchboard device and methods of operation of same are disclosed. Embodiments of the invention may provide a flexible means of interconnecting wideband and narrowband communications interfaces, where wideband communications interfaces may transfer low-band data and high-band data, and narrowband communication interfaces may transfer low-band data. Low-band data may be combined and sent to a narrowband communications interface or a wideband communications interface. High-band data may be combined and sent to a wideband communications interface. The low-band data may represent audio signals below a predetermined frequency, while the high-band data may represent audio signals above the predetermined frequency. The predetermined frequency may be, for example, approximately 4 kHz. The spectral mask of the low-band data may meet the spectral mask of G.712. Methods of operating embodiments of the present invention are included.
    Type: Grant
    Filed: December 6, 2002
    Date of Patent: February 19, 2008
    Assignee: Broadcom Corporation
    Inventors: Wilf LeBlanc, Phil Houghton, Kenneth Cheung
  • Patent number: 7330541
    Abstract: A conferencing system provides automated conference moderation at appropriate times to suppress disorder in an on-going conference. According to particular embodiments, a conference bridge provides multi-mode speaker selection to provide automated conference moderation for a disorderly conference.
    Type: Grant
    Filed: May 22, 2003
    Date of Patent: February 12, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Luke K. Surazski, Pascal H. Huart
  • Patent number: 7330540
    Abstract: Systems and method for providing conference communications. Various of the methods include receiving a communication request that includes an access identification. The access identification is used to identify two or more connections. Communication is initiated between communication devices associated with the two or more connections and the communication device that initiated the communication request. Various systems are also disclosed that implement the aforementioned method, as well as other methods.
    Type: Grant
    Filed: May 21, 2003
    Date of Patent: February 12, 2008
    Assignee: Qwest Communications International Inc.
    Inventors: Matthew T. Darby, Isaac J. Hepworth
  • Patent number: 7330543
    Abstract: A system of terminating signals in a telecommunication system is disclosed. In one embodiment a line card comprises functional circuitry, line card connector contacts and a termination resistor. The functional circuitry is used to interface first type ports with second type ports. The line card connector contacts are adapted to be selectively coupled to a backplane of a chassis. The termination resistor is adapted to terminate signal lines when a jumper is coupled across select line card contacts.
    Type: Grant
    Filed: January 24, 2003
    Date of Patent: February 12, 2008
    Assignee: ADC DSL Systems, Inc.
    Inventors: Carl E. Gabrielson, Jr., James E. Holbrook, Dale M. Terrien, Gary Gottlieb
  • Patent number: 7324636
    Abstract: According to one aspect of the present invention, there is provided apparatus for controlling a communications system having a plurality of voice channels and a user terminal for receiving at least one of the voice channels comprising: a receiving element for receiving a plurality of the voice channels, a controller for identifying one of the voice channels to be monitored, an event detection element for detecting the presence of a predeterminable event in the identified voice channel, and an alert generator for generating an alert when the predetermined event is detected.
    Type: Grant
    Filed: October 23, 2003
    Date of Patent: January 29, 2008
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Valerie Sauvage, legal representative, Marc Brandt, Jean-Philippe Caradec, Pierre Sauvage, deceased
  • Patent number: 7324641
    Abstract: A method of providing telephone response unit (TRU)-based services includes receiving from a point-of-sale (POS) device a request at a host computer system to activate TRU-based services. The request includes an identifier that indicates the specific TRU-based services to be activated. The method also includes confirming the availability of the specific TRU-based services to be activated and storing at the host computer system information that indicates the services are activated. The method also includes returning a message to the POS that indicates that the TRU-based services have been activated.
    Type: Grant
    Filed: September 29, 2003
    Date of Patent: January 29, 2008
    Assignee: First Data Corporation
    Inventors: Christopher R. McGee, Steven E. Arthur, Keith Newbrough
  • Patent number: 7324639
    Abstract: A method and system for treating telephone calls at a services node prior to completing the telephone call. The services node may provide a variety of services to treat the telephone call such as a Personal Access Service or playing a pre-recorded message. After treatment at the services node, the system recognizes that the telephone call has already been treated at a services node and the call is completed.
    Type: Grant
    Filed: August 4, 2003
    Date of Patent: January 29, 2008
    Assignee: AT&T Knowledge Ventures, L.P.
    Inventor: Gayle R. Ekstrom
  • Patent number: 7324640
    Abstract: A method and apparatus are provided for expediting subject matter evolution of an information exchange during a contact through a communication system between a client and an agent of an organization that possesses an expertise in the subject matter of the contact. The method includes the steps of providing a state map of subject matter progression of the subject matter of the contact from a starting point to subject matter resolution along a plurality of parallel subject matter paths, fitting a subject matter progression of the contact within a progression of subject matter of a most likely one of the plurality of parallel subject matter paths of the state map and prompting the agent with prospective subject matter from the most likely one of the plurality of subject matter paths.
    Type: Grant
    Filed: March 15, 2002
    Date of Patent: January 29, 2008
    Assignee: Rockwell Electronic Commerce Technologies
    Inventors: Anthony Dezonno, Jeffrey Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom, Mark Powers, Craig Shambaugh
  • Patent number: 7321772
    Abstract: A mobile station comprises a reception unit configured to receive a signal transmitted from a base station; a selection unit configured to select a communication area to perform communication from a plurality of communication areas based on traffic load in the plurality of communication areas where the reception unit can receive the signal; and a notification unit configured to notify the base station of the communication area selected. Another mobile station comprises a reception unit configured to receive a signal transmitted from a base station; a calculation unit configured to calculate a ratio of an average reception quality value over a short period to an average reception quality value over a long period; and a selection unit configured to select a communication area to perform communication from a plurality of communication areas where the reception unit can receive the signal, based on the ratio.
    Type: Grant
    Filed: March 5, 2003
    Date of Patent: January 22, 2008
    Assignee: NTT DoCoMo, Inc.
    Inventors: Akihito Morimoto, Sadayuki Abeta, Mamoru Sawahashi
  • Patent number: 7319881
    Abstract: An example information delivering device includes a conversation relaying section for relaying conversation data between users of two or more information terminals. The conversation data corresponds to a conversation between the respective users of the information terminals. An additional information delivering section adds audio data such as advertisements and music to the conversation data so that the audio data and the conversation data can be reproduced simultaneously by one or more of the information terminals, while the conversation relaying section relays the conversation data between the information terminals. This allows the information delivering device to deliver additional information such as advertisements and music during a telephone conversation.
    Type: Grant
    Filed: April 9, 2003
    Date of Patent: January 15, 2008
    Assignee: Sharp Kabushiki Kaisha
    Inventor: Hitoshi Endo
  • Patent number: 7317791
    Abstract: The present invention, which meets the needs identified above, is an apparatus and method of controlling a conference call using an improvement on the conference calling center's computer software. The control program allows the host of a conference call to selectively control the dissemination of information between conference call participants. The control program allows the host to designate other hosts, create private meetings among conference call participants, mute any number of participants in relation to each other, or completely exclude participants. The participants may also send messages to other participants or the host using the present invention. A control screen is disclosed that allows the user to direct the flow of information among participants. A connection screen is also disclosed to further assist the host in determining the appropriate flow of information between participants.
    Type: Grant
    Filed: August 8, 2002
    Date of Patent: January 8, 2008
    Assignee: International Business Machines Corporation
    Inventor: Michael Pierre Carlson
  • Patent number: 7315615
    Abstract: An apparatus (40) and method for switching a customer-premises telephone line (36) between a plurality of local telephone networks (35). The local telephone networks may have different electrical and operational characteristics. Using less than 100 micro-amperes of current from the telephone networks, the apparatus (40) requires no external power and performs its tasks without interfering with the normal operation of the telephone networks including test equipment, terminal equipment, data transmission on the telephone line and test equipment. The method involves monitoring electrical signals on both local telephone networks (35) and using this information to assign a weight to each network. The customer-premises telephone line (36) is switched to the telephone network having the highest weight.
    Type: Grant
    Filed: January 23, 2003
    Date of Patent: January 1, 2008
    Assignee: Sittelle Technologies, Inc.
    Inventor: Claude Arpin
  • Patent number: 7315617
    Abstract: A method for managing calls of an automatic call distributor includes receiving a call from a user over a first connection with a first endpoint of the user. The call comprises a request for service. The method includes obtaining presence information of the user and associating the call with the presence information. The method includes placing the call in a queue until a suitable agent becomes available to provide the service to the user. A virtual contact is established to hold a place of the call in an order in the queue if the first connection is terminated. The method also includes establishing a second connection with the user and detecting the presence of the user associated with the second connection. The method includes associating the second connection with the virtual contact using the detected presence of the user.
    Type: Grant
    Filed: August 25, 2003
    Date of Patent: January 1, 2008
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph F. Khouri