Patents by Inventor A. Kranthi MITRA

A. Kranthi MITRA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Multi-channel customer identification
    Patent number: 10204343
    Abstract: Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.
    Type: Grant
    Filed: May 17, 2013
    Date of Patent: February 12, 2019
    Assignee: [24]7.AI, INC.
    Inventors: Andrew Chang, Dan Reed, Quang Nguyen, A. Kranthi Mitra
  • METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCATION OF A USER
    Publication number: 20170053287
    Abstract: The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.
    Type: Application
    Filed: November 7, 2016
    Publication date: February 23, 2017
    Inventors: Pallipuram V. Kannan, A. Kranthi Mitra, Santhosh Kumar Arjunan
  • Method and apparatus for proactive notifications based on the location of a user
    Patent number: 9519903
    Abstract: The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.
    Type: Grant
    Filed: August 22, 2013
    Date of Patent: December 13, 2016
    Assignee: 24/7 CUSTOMER, INC.
    Inventors: Pallipuram V. Kannan, A. Kranthi Mitra, Santhosh Kumar Arjunan
  • METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCATION OF A USER
    Publication number: 20140067649
    Abstract: The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.
    Type: Application
    Filed: August 22, 2013
    Publication date: March 6, 2014
    Inventors: Pallipuram V. KANNAN, A. Kranthi MITRA, Santhosh Kumar ARJUNAN
  • MULTI-CHANNEL CUSTOMER IDENTIFICATION
    Publication number: 20140006293
    Abstract: Unique customer identification and behavior is linked between either concurrent or sequential channels of engagement. Unique identifiers are created, captured, and/or passed between these multiple contact channels, e.g. Web, mobile, IVR, phone, automotive, television, to identify and tag the customer and their context, e.g. history, pass behavior, steps progressed, obstacles and/or issues encountered, etc., uniquely.
    Type: Application
    Filed: May 17, 2013
    Publication date: January 2, 2014
    Applicant: 24/7 CUSTOMER, INC.
    Inventors: Andrew CHANG, Dan REED, Quang NGUYEN, A. Kranthi MITRA